Let me first say that the curb appeal is fine and the rooms are clean and comfortable. Although this property is not A+ for fit and finish, it is a B and is more than acceptable for an overnight, when passing through. It is a decent day's drive from Phoenix and my wife and I will most likely stay here again when we travel East.
The down side is the people that run it. They are obviously from India and they have no idea what American Hospitality is all about. The ice machine is outside and the morning was cold the day we left so the machine was frozen and non-operational. When I asked if it could be made functional, the answer was simply 'No'. When I asked if there was some other way to get ice for our travel cups, the answer was simply 'No' and the man behind the counter then turned and walked away into the back room leaving me standing there.
There is a Truck Stop at the East end of town where you can gas up and they were gracious enough to let us get the ice and water we needed for the day's drive and would not hear of letting us pay them for it.
All in all, we will probably stay here again for an overnight because it is convenient. This time, however, we will know what to expect from the people that run it. I can only hope that someday they will realize that they are in business for their guests and without us they will soon be doing something else. They cannot deal with the people of the United States like they may have dealt with the people in the country they come from and expect to be a success, especially if it comes across as rude.
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- Also Known As:
- Econo Lodge Van Horn
- Van Horn Econo Lodge