Let me first start off by saying Victoria is Awesome! Great she walked me thru my whole reservation, cancellation policy and pet fee. When I arrived the customer service went down. Sondra, look as if she just crawled out of bed. She was checking us in and was very slow and YAWNED the either time she checked us in, she used a off the wall excuse I just woken up but once I have my coffee I much better. She was horrible no smile on her face, hair was everywhere. I called Victoria and she was so sweet apologizing to me saying that she will tell boss and give offered to give me a percent off my room I had told her no because I just wanted it to be addressed. I don't need nothing free at all or given a call just take care of the problem. After talking to Victoria, she made me realize that there is such a thing as being a team player because she took up for Sondra and the company. Y'all have a great worker have her train Sondra.
- Official Description (provided by the hotel):
- The Magnuson Hotel Waco offers guests an outdoor pool, free Continental breakfast served from 6:30 am to 9:30 am, free high-speed wireless Internet access, business center, fax/copy service and free parking with room for large vehicles. Unfortunately, pets are not accepted at this location. ... more less
- Reservation Options:
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- Also Known As:
- Econo Lodge Waco
- Waco Econo Lodge