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“EXCEPTIONAL!! GREAT SERVICE!!!”

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Homewood Suites by Hilton Waco, Texas
Ranked #6 of 30 Hotels in Waco
Certificate of Excellence
Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“EXCEPTIONAL!! GREAT SERVICE!!!”
5 of 5 bubbles Reviewed 5 July 2013

We have been going to this hotel since it opened and it is EXCEPTIONAL!! It is always clean and the service staff is prompt with making sure our stay is the comfortable and memorable!! We travel all over the country and this hotel is GREAT! We ALWAYS make a point to call ahead to get reservations because we found out that this hotel can fill up fast! Our son is at Baylor so we are up there for football games and other Baylor events!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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515 reviews from our community

Traveller rating
    348
    90
    42
    19
    16
See reviews for
190
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Spanish first
  • Swedish first
  • Any
English first
Savannah, TX, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 3 July 2013

This was my worst experience at a Homewood Suites in 10 years of being a loyal customer. On this trip we attempted to check in early at around 10:30AM on Friday June 28, 2013. She confirmed our reservation, pointing out that there were two reservations under our last name, the other being a family member staying at this hotel because we recommended it to him. The desk clerk informed us that the room was not ready and to come back at 3:00PM. I asked if she could contact housekeeping and attempt to expedite the cleaning of our room or place us in another room. My 12 year old daughter asked her if she could use the restroom to go to the bathroom and change her clothes because we had to be at an event at 4:00PM. The desk clerk said NO. I explained that I felt if she wanted to exceed the customers’ expectations she would work to at least try and accommodate our request to use the lobby restroom. She said it was the General Mangers Policy not to allow anyone to check in before 3:00PM and that our child could not use the restroom. Really?? A 12 year old child asked to use the restroom and was denied. She stated that she had our cell number and would call us when the room was ready, but turned us away. We drove to a restraint so our child could go to the bathroom. I asked to speak with the manager and was told there was none on duty. I asked that the manager call us when they arrived or when we checked in that evening. That call never came. The clerk did call us at 1:30PM stating the room was ready and she would hold it for late check in. I again asked that the manager call us. That call never came. We checked in that night at around 8:00PM. There was a note on yellow paper on the table in the room that stated id we wanted to talk to someone to talk to the front desk staff. The room was clean but the towels were old, stained and torn. On Saturday June 29, 2013 we ate breakfast and went to the event we were in town for. We returned in the evening and noticed that the towels had not been replaced in the room, no additional soap or shampoo had been places in the bathroom. We called the front desk to ask for more towels and were told that no one could bring towels to our room and we would have to come down to the desk. Seriously.. What kind of service is that? Not wanting to shower with a dirty towel, we walked down to the desk and asked for more towels. They too were stained, old and torn. Our experience was comparable to a Motel 6. As I stated this was my worst experience at a Homewood Suites in 10 years of being a loyal customer. Next trip we take we will look for a Marriott Residence Inn. Kevin Gallagher

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 28 June 2013

Internet cable in room was broken. No clean towels available and no towels at the pool make my recent stay not as good as expected. That said, it is a nice facility with generally high quality and great service.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank timf886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 June 2013

My family had a restful, spa-like experience with Homewood Suites. Our ages ranged from 0 to almost 60 and everyone in the group was satisfied. We had plenty of space, good food, great view, rooms were clean, and enough TVs. We had fun and would definitely come again!!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Vickie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Level Contributor
145 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 30 May 2013

A great stay. A Great facility in great shape - very clean and comfortable. Enjoyable buffet and happy hour in the evening. Very nice weight room and a lake/park/walking trail right next door. I highly recommend it.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jkren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 30 May 2013

The facility, decor, cleanliness and staff were all wonderful. The breakfast had a wide variety of food and staff were working very hard to accommodate our large group their for a wedding, as well as other guests. The staff was courteous and helpful. Everything was so nice I did not want to leave. I find myself saying that every time I visit a Homewood Suites location!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt. Calm
Level Contributor
199 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 29 May 2013

Excellent hotel. Clean from top to bottom, helpful staff. Great breakfast. Probably one of the top three hotels in Waco to stay. Close to restaurants and the new Hillcrest Hospital, and far enough away from neighborhoods that seem to add trouble to some of the city's nicer hotels.

Room Tip: All the rooms are great due to it sits back away from the roadways.
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MCtravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Waco, Texas

Property: Homewood Suites by Hilton Waco, Texas
Address: 5620 Legend Lake Pkwy, Waco, TX 76712-6980
Phone Number:
Region: United States > Texas > Waco
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 30 Hotels in Waco
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Waco, Texas 3*
Number of rooms: 88
Official Description (provided by the hotel):
The Homewood Suites by Hilton in Waco, TX is Central Texas' newest all-suite up-scale hotel. Located at the intersection of I-35 and Highway 6 in the new Legends Crossing mix use development, the property overlooks beautiful Legend Lake and is adjacent to the new Hillcrest Baptist Medical Center and across the street from Chuy's. The all-suite hotel features 88 total suites each including spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full size refrigerator, microwave, 2-burner stove and dishwasher. ... more   less 
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