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Homewood Suites by Hilton Waco, Texas
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Reviews (639)
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All reviewsbasketball courtceiling fansmall lakegreat hotelbreakfast and dinnerfull kitchenhome away from homefitness centerliving roomexcellent stayhot tubcomplimentary breakfastplace to stayoatmealstaff was very friendlyeasy accessbaylor university
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524 - 529 of 639 reviews
Reviewed 22 January 2014

hotel management was great and our stay went very well. the breakfast was also wonderful. The room was large and had plenty of space for the kids to stretch out along with a great kitchen. the only downfall was that the pool and hot tub was not being kept up.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Owner at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 25 January 2014

Thank you for the feedback. We are thrilled that you enjoyed our property, but did not have the opportunity to use our pool and hot tub. Please know that we have taken care of this and hope to have you back in Waco soon.

Best regards,
Homewood Suites Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

Very nice place to stay. Well trained staff efficiently handled check-in, the cleaning staff did an outstanding job, and the check-out procedure was simple. A highly commendable organization of talented, efficient, and pleasant personnel.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Owner at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 14 January 2014

Thank you for the great comments! It is our pleasure to serve you while in Waco! Looking forward to having you back soon!

Best regards,
Homewood Suites Waco Management Team and Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

This was my first experience with Homewood though I stay a lot of Hilton. This place is very clean and the room was incredibly spacious with a very comfy bed (double tree esque). Breakfast was good with average offerings. I stayed over the weekend so I couldn't enjoy the happy hour - Homewood should change this to every night like Embassy. Staff very accommodating. Pretty good deal on hotel.

  • Stayed: January 2014, travelled on business
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Thank RevDoc2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Owner at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 14 January 2014

Thank you for the great comments! It is our pleasure to serve you while in Waco! Looking forward to having you back soon!

Best regards,
Homewood Suites Waco Management Team and Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

Made reservations in the Sat. Evening (Same day) and arrived with no working pool or hot tub. I had a long day drive and wanted to sit in the Hot Tub. Ask to change reservations to another Hilton in the area and was refused. (Manager Policy!) Got to the room and had no lights in the bedroom, bathroom, and kitchen. Was not offered another room and was told maintenance would fix it Monday. It's Sat. and I was only staying ONE NIGHT! At check out I was told again about Manager Policy and an apology was given with the opportunity to stay there for free next time I was in Waco. (NOT HAPPENING!)The stay at Homewood Suites in Waco was not pleasing and I will not stay there again.

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Homewood Suites by Hilton
1  Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Owner at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 14 January 2014

My sincere apologies for the experience you had at our property. We take great pride in providing outstanding service and accommodations to our guests. I can understand your frustration with the hot tub being serviced as well as frustration over a breaker switch flipping - again my sincere apologies.

It would be our pleasure to offer you a complimentary upgrade to one of our Jacuzzi suites overlooking the lake on your next trip to Waco. Please reach out to us and we will take care of it for you. We appreciate the opportunity to earn your business and understand the importance of having to earn it each time.

Sincerely,
Homewood Suites Management and Staff

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Reviewed 8 January 2014

Room was very nice. Complimentary breakfast was great with hot items served. The "lake" advertised was more of a small pond. I would not recommend reserving a more expensive room just for the view. The hotel is not an easy on/easy off access but this contributes to a quieter location without being close to a lot of traffic.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Donnalynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewoodwaco, Owner at Homewood Suites by Hilton Waco, Texas, responded to this reviewResponded 14 January 2014

Thank you for the great comments! It is our pleasure to serve you while in Waco! Looking forward to having you back soon!

Best regards,
Homewood Suites Waco Management Team and Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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