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“Loved the room service needs work”

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Hotel Indigo Waco - Baylor
Ranked #2 of 30 Hotels in Waco
Certificate of Excellence
Reviewed 24 November 2012

We were very impressed with the hotel and especially the room. However, we were pretty suprised to find our room untouched arriving back our second night. Also they have a nice coffee area but we never could get coffee. It seems they need to do an overhaul on their personnel.

  • Stayed: November 2012
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Thank Blondetexan1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Indigo_Waco, General Manager at Hotel Indigo Waco - Baylor, responded to this reviewResponded 18 December 2012

Thank you for sharing your thoughts with us! We are so glad you enjoyed your room. The Ownership has made sure to accesorize all the rooms with the best in furnishings, from the rich hadwood floors to the luxurious mattress's and Keurig in-room coffee products. Every attempt was made to insure your nights stay was as close to home as possible.
We have measures in place to help aleviate any room service issues and please except my personal apology for housekeeping missing your room service.

Kindest regards,

Daryl Barnes
General Manager

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647 - 653 of 717 reviews

Reviewed 14 November 2012

Stayed for a tennis tournament. Modern feel like an Aloft or a lower end W. Surpised to find it in Waco. Beds were comfortable. Would have liked more water pressure from the showers. Aveda products. Room was clean. Didn't experience any noise from other rooms or the hallway. The burger was really good but the chips seem to come from a bag of Lays even though menu said salt and vinegar strings. The staff was friendly but a bit slow with taking the order and getting us the bill. We will probably stay here in the future when in Waco. It's the newest and cleanest place thus far.

  • Stayed: November 2012, travelled with family
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Thank ginger531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Indigo_Waco, General Manager at Hotel Indigo Waco - Baylor, responded to this reviewResponded 18 December 2012

Thank you for your kind words! "New, Modern & Clean. Just what we hope to hear from every guest... We gave the guests what they wanted, elegant and refined yet casual and friendly! The Brazos's Bistro and lounge offers local flavors in a beautiful environment with wonderful featured drink specials. Our staff is excited to please and be assured we are fine tuning their efforts to insure the prompt service you expect and deserve.
Thank you again and have a wonderful and safe Holiday Season!

Daryl Barnes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2012

Booked two nights in Waco to see family. Lucked out it was not a Baylor homegame and got a 5k pointbreak rate per night. Much, much nicer than expected. Not a great view out of hotel windows- but very close to some shopping, Suspension Bridge and Dr. Pepper museum. Block over to University Parks Drive and over to the other side of Interstate sit Texas Ranger museum and Baylor campus. Pros: very nice room with modern decor, comfortable bed, large shower and plenty of counter space, good desk and fridge. Cons: no tub (at least in my room) and shower had no place to sit, no safe, and less than wonderful dinner experience (the first two items I ordered, no chips for salsa nor cream brulee, they were out of and the third option was good, cheese tray, but should it really take 25 minutes for a cheese tray?). Other people have had better experiences for dinner, so hopefully that was an exception. Normal rates look to be in the $90 range a night, so this would be a great deal at those prices. No charge for parking either. Would stay here again.

Room Tip: Not sure any room would have a good view here.
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  • Stayed: November 2012, travelled with family
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Thank TravelTexan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012

My husband and I recently stayed at Hotel Indigo in Waco, Texas. It was a fantastic weekend thanks to Indigo. The lobby and bar area were beautiful and the staff was helpful and friendly. Kayla at the front desk was terrific. We also had great service eating late night in the bar area. We had an avocado appetizer and hamburger that were so delicious and reasonably priced. They even had a special menu for Baylor Homecoming weekend. The rooms were so cool with chic decor, large comfortable bed,hardwood floors, a spacious shower and large bathroom vanity area. Our room was quiet and relaxing and I loved making coffee in the morning with the Keurig coffee-maker. We will definitely be back and highly recommend this hotel.

  • Stayed: November 2012, travelled as a couple
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Thank Lisagilbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012

We booked our room for Baylor Homecoming before this hotel even opened because everything was sold out and folks were unaware of this new hotel. We were really surprised how polished ths place was for the price.

Very upscale and good service. We were greeted constantly as we arrived and left. They do not have the "free" breakfast or evening reception like some of the chains, but I find myself rarely using those type services.

The bar was very nice. They had live music on Friday night and a DJ on Saturday night.

We plan to book next years Homecoming at the Hotel Indigo.

Stayed: November 2012, travelled with family
Thank ClarkJ55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2012

Upon arriving after a long day on the road it was like finding an Oasis in the middle of an office park, just down the road from Baylor University. Beautiful building, sleek and contemporary yet still warm and inviting.
The gentleman at the front desk (Ankit) I think? was friendly and knowledgeable and promptly provided keys to a very spacious and beautiful suite, not what I'm accustomed to at the much older properties in the area that I have previously visited. I chose not to go out for dinner and decided to try the Brazo's restaurant and lounge in the lobby. Good decision! Andrew at the bar was full of recommendations and made an excellent Grey Goose dirty Martini and the Bleu cheese fillet salad was perfectly presented and tasted even better than it looked! The rates were great, much better than I anticipated for a Boutique hotel or maybe it was because they are still new, regardless check out this hotel when traveling through Waco. I was not familiar with Indigo Hotels but will search them out from now on!

  • Stayed: October 2012, travelled solo
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Thank Daryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2012

Gorgeous lobby. Best hotel shower head / temp / pressure ever. Trendy, clean rooms. Wish the desk clerk could have matched the quality of the hotel. She "couldn't recommend anywhere good to see, 'cause I'm like, from New York City, so this is all not that exciting." Heard her give the same 'help' to another traveller. Not the best representative for Waco or this fine establishment. Awesome shops at Spice Village, great farmer's market, and good restaurants all within 2 blocks.

Room Tip: Beautiful wood floors (laminate) are echo-y. Couldn't hear other guests, but was very conscienc...
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  • Stayed: October 2012, travelled with family
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Thank Jenerva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Waco - Baylor

Address: 211 Clay Ave, Waco, TX 76706-1039
Phone Number:
Region: United States > Texas > Waco
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 30 Hotels in Waco
Price Range: £98 - £442 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Waco - Baylor 3.5*
Number of rooms: 111
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