We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Incredible Experience!!!” 5 of 5 bubbles
Review of Hotel Indigo Waco - Baylor

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Indigo Waco - Baylor
Ranked #2 of 30 Hotels in Waco
Certificate of Excellence
Waco, Texas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Incredible Experience!!!”
5 of 5 bubbles Reviewed 1 September 2013

I had my daughter's 8th slumber birthday party at this hotel. The service on the phone when booking was courteous and excellent. On arrival, they said "Hello" to the "special visitor" and told her Happy Birthday! They informed us that the manager had upgraded us to a suite with no extra charge. The manager on duty was Daryl C. Barnes and he was amazing! He did not bat an eye when I told him that there would be six little girls in the room and going in the pool. He told us to let him know if we had any concerns. When out at the pool, another employee brought each of us water bottles gratis as well. The whole time we were at the hotel, Delaney Rose was treated ike a princess and the manager followed us to my car when I left in order to give me a card and let me know if I had any future desires to stay at the Indigo to let him know. He charmed the girls & had them full of giggles! Good job Indigo!

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tonya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, 5 September 2013
Dear Tonya,
It was an absolute pleasure to host your Daughter's birthday party! The girls' brougt a smile to everyone's face that they encountered!
It was no surprise to hear Whitney went above and beyond to cater to the girls at the pool and as a result for her continuous efforts has recently been promoted to our Guest Service or Inspirational Champion!
The entire team here at the Hotel Indigo of Waco-Baylor welcomes you all as great new extended friends of our Family! We can' wait to see you all again.

Kindest regards,

Daryl Barnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

628 reviews from our community

Traveller rating
    482
    106
    19
    9
    12
See reviews for
199
122
35
122
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Dallas, Texas
1 review
5 of 5 bubbles Reviewed 1 September 2013

The hotel was great as was the service. We found the rooms large and clean, and the hotel overall was quite quiet which was nice. The rooms also have a nice mix of Waco and Baylor combined. The restaurant and lobby are beautiful, and Chris (our waiter) took great care of us on the patio on Saturday night. We had chilled glasses with both drinks we ordered while the kids enjoyed the pool, and after only asking for the Baylor score once, he kept us posted on his own throughout the remainder of our stay. He is a great addition to the Hotel Indigo staff, and he will be missed once he graduates. We will certainly be back for future stays!

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, 2 September 2013
Thank you for the wonderful compliments for both the Hotel and for Chris in Brazos Bistro. Hotel Ownership and Management alike are very proud of the efforts Chris makes to insure a wonderful experience is had by all!
Hotel Indigo properties are easily recognizable by our guests for blending a sleek and contemporary design with vibrant colors and themes that best reflect the neighborhood story where they are located.
Upgraded amenities such as Aveda spa products, professionally dry cleaned linens and Kuerig Coffee makers and products are just another reason Hotel Indigo Waco-Baylor has become Waco's favorite choice for lodging.

Kindest regards,

Daryl Barnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Texas
Level Contributor
351 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
5 of 5 bubbles Reviewed 18 August 2013

My wife and I always try to stay here because of its' consistent quality of service. Rooms are contemporary and spacious. We invited our son and his roommates over for dinner at their Brazos Bistro, and we ate outdoors because the indoor dining was full. Not a problem as it turned out, there was a nice breeze and the waitress Noelle was very attentive. We tried the cheese tray and the chicken nachos for appetizers,the boys and I tried the JR Burger, and my wife had the seafood entrée. Everything was well prepared and with nice presentation. It was so nice to eat right at the hotel and not brave the crowds. Please don't tell anyone because we want it not to be sold out for future Baylor functions.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spunkydad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, 23 August 2013
Thank you for your kind words!
One thing that helps separate us from many other options in Waco is our people.
A common theme in our guest reviews are references to our wonderful staff.
Anybody can make a new beautiful hotel but what we find time and time again, its the people that make the difference.
We consider ourselves very fortunate to have employees like Noelle that insure all of our guests leave happier than when they arrived.

Kindest regards,

Daryl Barnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Porte, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 August 2013

We stayed there overnight for a function at Baylor. Whitney and the staff took care of our every needs. I look forward to staying at the Indigo chain on future travels. Thank you again for a very pleasant stay.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, 23 August 2013
Dear Michael,
Thank you for recognizing the wonderful job Whitney has been doing for the hotel.
Her warm & friendly smile and level of professionalism have led her to becoming our Guest Experience and Inspirational Champion here at the Hotel Indigo! It's team members like her that make our hotel the only choice for business and liesure travelers alike.
We can't wait for the new Baylor University stadium to open next year... Go Bears!

Daryl Barnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 10 August 2013

Kudos to the Indigo. We were there for an overnight stay and the hotel is just great. Very clean and spacious rooms, beds are very comfortable. Easy to get to and convenient to whatever. New stadium is within walking distance. Great experience - great staff - working hard to please you in every way.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Papamac5515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, 23 August 2013
Thank you for making us your home away from home when visiting Baylor University.
The entire staff is aware that there are many options now a days so exceeding expectations whenever possible is a must!
Happy to have you as one of our new friends!

Daryl & the entire Team
Hotel Indigo Waco-Baylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Stockton, Texas, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 7 August 2013

This hotel is beautiful, and is decorated like no hotel I have ever seen, and I have stayed in many different hotels, whether it be for work, or vacation. On another positive note, I would like to add that the beds were very comfortable, and the shower was spacious. However, their service and hotel amenities were disappointing. My fiance is a platinum member, and IHG basically always includes free breakfast for platinum members. Here, they did not, nor any other amenities. Also, the staff was not too friendly. Hotel Indigo is very pretty, but if you like hotels that appreciate your business by rewarding you for doing so much business with them, do not go here.

  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, 9 August 2013
We are very happy you loved the hotel yet concerned the service was not to your standards.
Of the hundreds of letters and reviews we have received, it is very uncommon for our staff not to exceed expectations so please except my personal apology. All of our IHG Rewards Members are very important, especially our Gold and Platinum Members who are our most loyal and dedicated travelers.
As compared to other properties in Waco we feel our amenities are without question superior. Such amenties include Aveda spa products, Keurig coffee/tea, rich hardwood floors, pillow top mattresses, dry-cleaned linens, and to top it off our beautiful spa and pool area finished with a great menu and cocktail in Brazos Bistro & Lounge.
Probably the thing most enjoyed by all of our Guest's is the wonderful pricing offered for this caliber of hotel.
Please let me know when you are coming back to Waco so that I may insure a wonderful stay.

Sincerely,

Daryl Barnes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schenectady, New York
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 August 2013

Hotel Indigo in Waco, TX is a new hotel in their chain. The handicapped room was very accessible. The beds were "comfy." The staff - well, there just aren't enough words to compliment them. Every single staff member from management on down was polite, ready to please (and did!), informative, friendly, and helpful. The food in the restaurant was delicious. The pool area is lovely as the pool is shaded from direct sunlight by an overhang.

But, really, the whole experience boils down to the wonderful, experience, friendly, helpful staff. If a hotel doesn't have that, they just aren't going to make it!!!!

Waco, TX was one of the few (maybe, only) place that cattle drives could cross the Brazos River via the Chisholm Trail. There is a beautiful bridge with sculptures of the cattle drive at the exact spot where the Chisholm Trail crossed.

The shuttle driver who picked me up at the airport gave me a "quick" sight-seeing tour of Waco.
Waco has a lovely public park and zoo.

My granddaughters loved the pool!! No fancy slides, waterfalls, etc, but a lovely pool, especially for youngsters.

Please visit Waco and stay at the Hotel Indigo. You will be glad you did!!!

Room Tip: Handicapped accessible rooms are excellent!
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, 7 August 2013
Thank you for rcognizing the efforts of our entire staff here at the Hotel Indigo!
It's amazing how the art of Guest Service has become a thing of the past... We all take pride in insuring every one of our Guest leaves happier than when they arrived.
The entire Wedding party was a pleasure to serve and if there is ever anything we can do for you and your Granddaughter, please let us know!

Kindest regards,
Daryl Barnes
General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Waco hotels
0.4 mi away
Hilton Waco
Hilton Waco
#7 of 30 in Waco
4.0 of 5 bubbles 672 reviews
0.1 mi away
Residence Inn Waco
Residence Inn Waco
#8 of 30 in Waco
4.5 of 5 bubbles 164 reviews
4.8 mi away
Homewood Suites by Hilton Waco, Texas
Show Prices
Show Prices
Show Prices
0.4 mi away
Courtyard Waco
Courtyard Waco
#11 of 30 in Waco
4.0 of 5 bubbles 105 reviews
2.2 mi away
Comfort Suites Waco North
4.2 mi away
Hampton Inn & Suites Waco South
Show Prices
Show Prices
Show Prices

Been to Hotel Indigo Waco - Baylor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indigo Waco - Baylor

Property: Hotel Indigo Waco - Baylor
Address: 211 Clay Ave, Waco, TX 76706-1039
Phone Number:
Region: United States > Texas > Waco
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 30 Hotels in Waco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Waco - Baylor 3.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com and IHG so you can book your Hotel Indigo Waco - Baylor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing