From the moment you walk through the front doors, you're greeted with a fresh/clean scent that telegraphs this staff's attention to detail. The modern furniture and art are so well-appointed and the staff's pleasant reception of its guests lets you know right away that your stay will be an experience!
I booked this hotel for my football campers and coaches. We had over 100 in our party. They made every accommodation possible for our guys to enjoy their stay and to help us seamlessly transition in and out of the hotel between practices both day and evening, without disturbing their other guests.
Jacqueline our Sales agent worked from the beginning in the planning stages to ensure we would have everything in place prior to checking-in our "large" party.
On check-in day Damaris, with her trademark smile and beautiful spirit, calmly checked-in all of our guys, handled phone calls, quickly made adjustments to rooms (switching names, adding additional rooms, attending to other hotel guests, selling items at the grab and go bar, and keeping me up-to-speed all at the same time! Give her a raise :-)! I was taken by the fact that the Night shift attendant actually stayed later in order to help Damaris get all of us checked in. I wish that I could remember his name. He spent 2 hours with me the night prior to check-in making sure that each of our registered campers had indeed been assigned a room and other adjustments that were necessary.
The Housekeeping staff were tremendous to our campers. The rooms were perfectly cleaned...even in the corners of the bathrooms on the restroom floor...huge! Our campers would return from a hard practice and their rooms seemed as if they hadn't been occupied.
The GM was very present with a smile to ensure that this hotel was running smoothly and that his guests were being well cared for.
Alysha was so upbeat...even on the late night shift...she's beautiful on the outside, but more importantly, she treated our campers so kindly...they love Miss Alysha.
In the end, Janette helped to ensure that my large bill was accurate...down to the penny. She handled checking-out our massive party so smoothly and maintained her smile the entire time.
All in all, stay here...their customer service makes you remember days of old when spending your money at a business meant something to them. The hotel is decorated in a modern style and all of the modern conveniences to which we have become accustomed are there. What makes this hotel extra special though is the throwback to a time when people called you by your last name, served you with a smile and went out of their way to accommodate their guests...we truly felt like guests and not just "people who paid to stay at their hotel."
Thank you, Hotel Indigo Waco-Baylor. We will be back! K. James
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