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“Super nice! Everything was great! Must stay here again!”

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Comfort Suites Waco
Ranked #10 of 30 Hotels in Waco
Certificate of Excellence
Reviewed 8 December 2013

My daddy (87, handicapped vet) and I (teacher) stayed here during the summer. We travel as often as we can.
The checking part started off nicely - the clerk with his pretty blues eyes THANKED ME for being a gold member and gave me a complimentary bottle of water. (No one has done this before at any of the hotels.)
The beds were great.
The breakfast was terriffffic!
The western decoration was great. I love the theme and wish I had those decorations in my house.
The room had plenty of storage.
They even had a few items you could purchase from the front desk if you needed some snacks etc.
The hotel staff and surroundings made us want to stay longer. We were only able to stay one night on that trip. We will stay there again, when in town. (They have an outdoor pool, which we did not use this time.)
Thank you for a good experience.

  • Stayed: June 2013, travelled with family
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Thank Texastraveller2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWaco, General Manager at Comfort Suites Waco, responded to this reviewResponded 11 December 2013

Thank you so much for the wonderful review. As you noted, many considerations go into determining the success of your stay, ranging from a warm welcome from our staff to providing a great selection of amenities that make your stay convenient and comfortable . We recognize that our rewards members, especially our elite members, spend a lot of time with us. Your welcome gift was just a small token of appreciation for your loyalty to our brand. We look forward to serving you again and hope that you have an opportunity to splish-splash at the pool next time.

Ajai Patel
General Manager

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Reviews (191)
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126 - 132 of 191 reviews

Reviewed 25 November 2013

We stayed here the night before a Baylor event. Great location and excellent staff - very friendly and helpful. The breakfast had a lot of variety and plenty of tables. The only thing I would change next time is to ask for a room on the side of the hotel that doesn't face the highway. Traffic was pretty loud for a while.

Room Tip: Rooms on the side away from I-35.
  • Stayed: November 2013, travelled with family
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Thank Jill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWaco, General Manager at Comfort Suites Waco, responded to this reviewResponded 6 December 2013

Thank you for staying with us and sharing your experience from your recent visit. We are glad to learn that you had a very good stay overall. Our complimentary hot breakfast is a key component of the stay for most of our guests. We focus on continuously improving the selection of food and drinks as well as our quality of service so it is gratifying to learn that enjoyed breakfast with us. Your tip on room location has rung true for a few other guests as well, so fellow travelers, especially light sleepers, will appreciate your great advice. The next time you stay with us, simply let us know either during the reservation process or at check-in and we will make every attempt to find a quiet suite for you. Happy Travels!

Ajai Patel
General Manager

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Reviewed 15 October 2013

We had a meeting in this hotel. The people in the office were the absolute best. We used their meeting room and they were ready and able to do all they could to make sure it worked for us. They also offered to run errands for us if we needed it....and just went over and above to make our stay great. Hotel rooms were superb as well. All in all - a great place - with great people working there!

Room Tip: We occupied about 30 rooms int he hotel - and all locations were great according to our group!
  • Stayed: September 2013, travelled on business
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Thank deedeevan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWaco, General Manager at Comfort Suites Waco, responded to this reviewResponded 5 November 2013

Thank you for entrusting us to host your group and sharing your experience with fellow travelers. While our hotel may not be as big and full of amenities as some, our team is dedicated to ensuring that our guests enjoy a comfortable and productive stay. I am thrilled to learned that we succeeded in exceeding your expectations. Of course, helping kind people is easy to do. We look forward to next time.

Ajai Patel
General Manager

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Reviewed 25 September 2013

We stayed in this hotel because of the rating on this website. This was our second time staying at the Comfort Suites on LaSalle.

Because it was Family Weekend, the rooms were double the price they were when we stayed there in July. Also, the rooms were charged to my credit card the minute I made the reservation, and had to be cancelled a week in advance. This was also not the case in July.

Don't get me wrong; it's a nice hotel. But a $200/night hotel? Not under any circumstances. I'm sure all the hotels in town up their rates for events like this, but double? I'll find somewhere else to stay next time.

Lastly, I made my reservations quite a bit in advance and asked for adjoining rooms. Our rooms were next to each other, but not adjoining.

Room Tip: We stayed on the second floor very close to the elevator, on the back side of the hotel, and noise w...
  • Stayed: September 2013, travelled with family
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWaco, General Manager at Comfort Suites Waco, responded to this reviewResponded 5 November 2013

Thank you staying with us a second time and sharing your experience with our hotel. Your feedback helps us provide a better experience for you and other future guests.

We can understand your disappointment with a spike in room rates compared to your previous stay. Hotel rates in most cities can vary greatly due to seasonality and also during special events. While these types of variation can be frustrating during high periods, they also enable hotels to also provide wonderful deals at certain times of the year. In any case, our goal at Comfort Suites in Waco is to provide a good value compared to what you would otherwise find on a given date in our local area. We do our best to be up-front with pricing and terms during the booking process, so you can make an informed decision to book. For the dates of your stay, despite the higher rates, our hotel was priced in line with other comparable hotels in the area.

Regarding adjoining rooms, since none were available, we made our best effort in accommodating your special request by pre-assigning rooms next to each other. Thank you again for your candid feedback. We hope you have a change of heart so we can serve you again the next time you are in Waco.

Ajai Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

Very clean and comfortable. Excellent breakfast. Friendly, helpful staff especially Tamara who , though hotel was booked on Baylor Family Weekend, found us a room reserved by management for emergencies-which this was-and got our family in on a very rainy night.

Room Tip: We thought that 4th floor was great.
  • Stayed: September 2013, travelled with family
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Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWaco, General Manager at Comfort Suites Waco, responded to this reviewResponded 27 September 2013

Thank you for staying with us and for sharing your thoughts regarding your recent trip to Waco. Your feedback helps us provide a better experience for your future stays and for our future guests. As fellow traveler, I can understand your frustration in paying more for a hotel stay than what you would normally expect. Room rates increases and pre-payment requirements are indeed a reflection of event periods, not only for our hotel, but for most others, whether it be in Waco or in other cities. We certainly try to be clear about pricing and reservation terms during the booking process so that you can make an informed decision. In any case, our goal is to provide you a good value compared to what you would otherwise find on a given date in our local area.

We noted your request for adjoining rooms. Unfortunately, only our Accessible rooms actually connect and none were available. Therefore we attempted to meet your special request as best we could by assigning you rooms next to each other. We hope you were not terribly inconvenienced.

Thank you also for sharing your tip on a room location to best enjoy a peaceful stay. We hope your family had an enjoyable overall weekend and we hope to be able serve you again the next time you are in Waco.

Ajai Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2013

We asked for the 4th floor, not near the elevator and got a great quiet room. The bed wasn't the most comfortable, A/C worked great LoL....Very helpful with directions and where to go. The person checking us in was great. My husband likes to goof around and she gave it right back. Fun check in. They had a happy hour and a pretty good breakfast. Yes I would recommend.

Room Tip: Go for the 4th floor.....
  • Stayed: August 2013, travelled as a couple
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Thank DonnaCarthage_Tx_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWaco, General Manager at Comfort Suites Waco, responded to this reviewResponded 3 September 2013

Thank you staying with us and sharing your experience on Tripadvisor. We are glad that you enjoyed a restful stay in a cool (important in triple-digit Texas heat), quiet suite. While sometimes it's not feasible to keep adding amenities to the hotel, it never stops us from enjoying the company of our guests, whether it be at check-in, happy hour or breakfast. We are planning on upgrading our bedding over the next few months so we are excited to be able to provide a better stay. The 4th floor is indeed a great area for a peaceful stay so I'm sure fellow travelers will appreciate your tip. We look forward to hosting you again should your travels bring you back to Waco. Have a Suite Day!

Ajai Patel
General Manager

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Reviewed 21 August 2013

We picked this hotel based on TripAdvisor reviews. Not disappointed. Staff very friendly and helpful. Because it's close to I-35W and lots of customers, our stay on top floor (4) was a good choice. Quieter. Breakfast was plentiful and timely but nothing unique.

Stayed: August 2013, travelled on business
Thank tomtex451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWaco, General Manager at Comfort Suites Waco, responded to this reviewResponded 3 September 2013

Thank you for sharing your experience at our hotel. Our team is delighted to learn that you had a great stay. While we could sit here and tell you all day long that we're a great hotel, I'm glad you took your peers' opinions into consideration to try us out and that you found them to be reasonably accurate. The top floor does indeed tend to be quieter so that's a great tip for future guests. We are already dreaming up ways to continue improving breakfast to separate ourselves from similar hotels so stay tuned!

Ajai Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Waco

Address: 2700 La Salle Ave, Waco, TX 76706-3842
Phone Number:
Region: United States > Texas > Waco
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Waco
Price Range: £77 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Waco 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Waco Comfort Suites

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