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“wish we would have read these reviews before”

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WoodSpring Suites Waco
Ranked #15 of 30 Hotels in Waco
Certificate of Excellence
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“wish we would have read these reviews before”
Reviewed 20 July 2011

Wow!!!!! i dont even knopw where to begin. ill start by saying the most unprofessional, combative staff ive ever encountered. Dirty, dirty, dirty flithy carpets with stains. We had to spray the hallways ourselves because of an unexplained odor. We even bought our own sheets!! Believe me when i tell you if you are considering this "hotel", you would be more comfortable sleeping in your car and bathing at a truck stop.....do yourself a favor.. and stay somewhere else.
Tried to let the area manager know and wouldnt you know it, she never returned the call. We really didnt expect anything more from this company.

Room Tip: The only tip i can ive is save yourself a headache try the Extended Stay.
See more room tips
  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank dontmesswithbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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74 reviews from our community

Traveller rating
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    15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Fort Walton Beach, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 June 2010

First of all i have stayed all over the world and at lower and upper class hotels and motels. This one takes the cake on service! the brown haired lady at the front desk is soo rude and makes you feel like you are a bother! She should not even be allowed to work there! They must be very desperate for workers or she really has them fooled. I would not normally even take the time to write one of these but, i have found them hilpful in selecting a place to stay. My husband and i are not picky or expect more than what we pay for! We do expect to be treated with respect as we treat others!! They even kept our 100.00 dep. and said that we had pets in our room that we did not even have! We found this out a week later after we left! She sent a tacky email to my husband saying soo sorry you didn't get your deposit back! She was just mad because my husband told her manager that she was very rude to us!! What goes around comes around! We volunteer a lot with homeless people and give ,we could not give that week in church because she kept that money. So , she not only hurt us she hurt someone she doesn't even know. not that she even cares. Needless to say i and my husband do not recomend a stay for even one night. I'd rather sleep in my car!!! Thank you for your time!

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank mistyndoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 April 2008

Would not recommend this hotel. A confirmation number doesn't mean anything. Went there for business with a confirmation number and didn't receive the rooms. Were charged for not filling out a check out form and had to rent the towels.

  • Stayed March 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MILeisureTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about WoodSpring Suites Waco

Property: WoodSpring Suites Waco
Address: 705 N Interstate 35, I-35 & Waco Dr. (Exit 338), Waco, TX 76705-2894 (Formerly Value Place Waco)
Phone Number:
Region: United States > Texas > Waco
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #15 of 30 Hotels in Waco
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — WoodSpring Suites Waco 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
WoodSpring Suites Waco is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 9:00 AM - 8:00 PM | Sat. 10:00 AM - 4:00 PM | Sun. 3:00 PM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more   less 
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