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“Extremely satisfied Hilton regular customer”
Review of Hilton Waco

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Hilton Waco
Ranked #5 of 30 Hotels in Waco
Certificate of Excellence
oklahoma City, Okla, United States
1 review
“Extremely satisfied Hilton regular customer”
Reviewed 29 April 2014

For over ten years this Hilton in Waco Texas has been gracious and accommodating to me and my guests. My primary satisfaction comes from the character and cordial attentiveness of the people on their staff at all levels. The hotel is convenient to Baylor University, and to downtown Waco. With it being close to Interstate 35, it makes it easy to locate, and easy to travel to other venues.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 30 April 2014
Hello,

Thank you very much for the kind words in the review of your recent stay here at the Hilton Waco!

We greatly appreciate the great feedback regarding your stay and the friendship we have made. We are thrilled that you found our staff to be so accomodating!

We will see you soon!

Warm Regards,

Jason Owens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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765 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Fort Worth, United States
1 review
Reviewed 28 April 2014

The Waco Hilton is the most convenient and nice place to stay whether you are attending Waco Cotton Palace, an event at Baylor University or other events around the city. The staff are very friendly and the accommodations could not be nicer. Our family has always enjoyed staying at this hotel while visiting Waco.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Meto M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 30 April 2014
Good day,

Thank you very much for completing a review of you recent stay here at the Hilton Waco!

We very much appreciate the kind words and the recommendation! I will pass that along to our restaurant manager. We hope to see you all again when you are back in Waco!

Regards,

Jason Owens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 April 2014

Hotel was very nice - would stay there again. Rooms were clean and quite. If I had to say anything about the place, I would say they could use another person at the omelet station in the morning, as once person wasn't sufficient.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kim62Connecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 30 April 2014
Good day --

Thank you very much for completing a review of you recent stay here at the Hilton Waco!

We very much appreciate the kind words and suggestion! I will pass along your recommendation to our restaurant manager.

We hope to see you all again when you are back in Waco!

Regards,

Jason Owens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Canaveral, Florida
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 April 2014

We had a corner room on 11th floor with an amazing view of the Brazos River and the historical suspension bridge. The 11th floor is an upgrade that includes breakfast and every day but Sunday evening snacks/supper. Love that the entire hotel is nonsmoking.The entire staff was very friendly from the check in to the staff attending the 11th floor "lounge/supper/breakfast room ." Special thanks to the consideration and customer service from Jennifer at the front desk. We had an issue with the water and the tv on Easter Sunday -- she was so gracious and concerned- and made us forever Waco Hilton fans. Would not consider staying anywhere else in Waco now.- the only thing some people may not like is small bathroom, but no problem for us -- that view of the river with the comfortable chairs better than any large bathroom experience.

Room Tip: room 1121- quiet , away from elevator - spectacular view and close to 11th floor snack/breakfast roo...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 30 April 2014
Good Day,

Thank you for your wonderful comments regarding your recent stay with us. I am sorry the emergency water shutoff impacted your stay, but am glad to hear Jennifer was able to take care of you. I will make sure she is recognized for this!

We hope to see you again soon!

Warm Regards,

Jason Owens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolingbrook, IL
Level 6 Contributor
146 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 23 April 2014

I was here for a convention and my first comment about this place was that it needs an updating. The rooms were dark and cold. Extra high walls on the tub made it difficult to get in or out Glad I'm not a senior. Towels not always replaced, even if I left them designated to be. I was most disappointed by the lack of a free continental breakfast which is almost expected at hotels these days. The only choice was a pricey buffet in the hotel restaurant. We had several receptions at which popcorn and pretzels were served -- not exactly what I was paying big bucks for. Despite our lower convention rate, the cost was higher than at other hotels in the area. The only redeeming factor is that the parking is free -- even on the street parking is available -- so there are no valets to tip. Figures, since there is not much in the line of service here.

Room Tip: This is probably one of only a few hotels in Waco, so you don't have much choice. You can selec...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Virginia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 24 April 2014
Hello,

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. As long as you do not have a "do not disturb sign" up, towels should be replaced daily. I am very sorry to hear this did not happen during your stay. As the only full service hotel in the area we do not offer a continental breakfast, but get many compliments on our breakfast buffet. We also have an executive level available where breakfast is provided. Food served for conventions, whether here or at the Convention Center, are provided based on what the host requests.

We hope to have another opportunity to serve you, if your travels bring you back to our area.

Warm Regards,

Jason Owens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level 6 Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 22 April 2014

Second stay here, consistently good. All the comforts and amenities, every staff person we met was friendly and welcoming and helpful. Saw a manager-type making the rounds in the lounge, ensuring that all everyone was enjoying themselves. Also notice management reads and responds to reviews, always a good sign. Alvin at the front desk was smiling and cool-headed even when the check-in line got long. He simply called in for extra help (a lady who was also friendly/helpful) and gave everyone individual attention. Definitely go for the 11th floor lounge option; the free snacks and breakfast are awesome; I am still dreaming about the bacon. Hated to leave our luxo accommodations... will stay there whenever in Waco. Tourist tip: go see the Armstrong/Browning library on campus to be blown away by the cool building.

Room Tip: See if you can get a river view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank CatLoverColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 23 April 2014
Hello!

Wow! What a great review. Thank you for taking time to express your satisfaction regarding your recent stay with us. We strive to ensure our guests are 100% satisfied with their stay and enjoy meeting and talking to them. Also, thank you for recognizing Alvin. He is very engaging with our guests and keeps the mood light around here.

The management team is very involved in online comments and survey responses. We appreciate both the positive reviews that let us know what we are doing right, as well as the constructive reviews to see where we can improve.

We look forward to seeing you again soon and I look forward to meeting you.

Warm Regards,

Jason Owens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palestine, United States
1 review
Reviewed 21 April 2014

Great location, a little high priced for an overnight. But was in the perfect spot for us. Great view of the river park and a great spot for a little outdoor exercise like a run or walk. Several dining choices right across the street.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 23 April 2014
Hello,

Thank you for posting this review of your stay with us. We are lucky to have such a great location. On one side of the hotel you have a view of the new Baylor stadium and on the other a view of the Brazos River. I am glad you were able to enjoy the parks and trails as well as some of our dining partners across the street.

We hope to see you again soon!

Regards,

Jason Owens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Waco

Property: Hilton Waco
Address: 113 S University Parks Dr, Waco, TX 76701-2241
Phone Number:
Region: United States > Texas > Waco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Waco
#7 Business Hotel in Waco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
Unwind in the heart of Texas at the newly renovated, Hilton Waco hotel. Situated in the heart of downtown, on the banks of Brazos River, this Waco hotel is close to a range of attractions including Warehouse Entertainment District and Baylor University. Relax in a spacious guest room or choose an Executive Room and enjoy access to the Concierge Lounge boasting spectacular Brazos River views, continental breakfast, and evening hors d’oeuvres. ... more   less 
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel

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