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“Hilton in Waco TX”
Review of Hilton Waco

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Hilton Waco
Ranked #7 of 30 Hotels in Waco
Certificate of Excellence
Anchorage, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hilton in Waco TX”
Reviewed 19 August 2014

Room was clean and quiet only when air conditioner was not running. Towels looked old, and tea bags were only provided for the first night. $12.99 for breakfast buffet was just total rip off, and waited about 5 minutes to be seated although there were two tables taken.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Unsuk D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 21 August 2014
Greetings,

Thank you for taking the time to share your experience while staying here in Waco.

I apologize that your experience was not to your expectations and for the multiple issues you had during your stay. We strive to ensure our rooms are clean and comfortable, your room choice is correct and ready, our food selection is selection is accommodating to all dietary needs, and our staff is exceeding your needs. It appears we fell short on this for your stay. The issues you experienced are not typical of a stay with us and we hope you reconsider and will stay with us again in the future.


Warm Regards,


Jason Owens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New Baden, Texas, United States
1 review
Reviewed 12 August 2014

I attended Grand Chapter of Texas Order of Eastern Star held in Waco Convention Center. I was there from Wednesday until Saturday. This meeting is held once a year in a difference city in Texas. The Convention Center was a convenient place for our meetings and the Hilton Hotel was close and easy to get from Hotel to Convention Center.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Virginia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 15 August 2014
Good day -

Thank you for taking the time to compose a review of your recent stay here in Waco!

We appreciate the feedback provided regarding your stay. The ratings you provided indicate you may have been unhappy with some parts of your stay. I apologize if you encountered any problems during your stay. We strive for 100% guest satisfaction. If I may be of service in any way, please do not hesitate to contact me at the hotel.

Regards,

Jason Owens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

The hotel was very clean. The hotel is convenient to other restaurants, etc. The nearby river area is very nice for taking a walk or run. Very comfortable, definitely recommend this hotel. I have stayed at this hotel 3 times and each stay was pleasant.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Randal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 12 August 2014
Greetings,

Thank you for taking the time to share your experience while staying with us. We appreciate the kind comments about our hotel. We are grateful for our location by the river and for our partners across the street.

Regards,

Jason Owens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waco, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

Alvin and the young lady who always delivers my room service are so lovely and always remember me and treat me wonderful and try their best to make me happy. You all do, but they have a special smile and I just enjoy seeing them. They seem happy with job and show it. they go above and beyond. (A few of your front desk staff could learn to be a little more Hilton friendly but overall your my hotel!!!!)

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Piper S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 12 August 2014
Hello,

Thank you very much for the kind words in the review of your recent stay here at the Hilton Waco!

We appreciate the great feedback regarding your stay and are thrilled to see the comment regarding our staff!


Regards,

Jason Owens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ft. Worth, United States
1 review
Reviewed 6 August 2014

The hotel was very accommodating with the set-up of the conference rooms that we were using. They were supportive in every way possible. We had water,coffee, and tea available at all times during the weekend at different functions. We needed tablecloths, additional lighting, etc. These were all provided promptly upon request. Everyone was super friendly and always very upbeat.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cyril G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 7 August 2014
Good day -

Thank you very much for sharing your thoughts about your recent stay and conference here in Waco!

We are very happy to hear that you enjoyed your stay during the convention! We certainly appreciate the great comments regarding the event and our staff! We hope to see you again next year!

Regards,

Jason Owens
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Waco, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

I really liked the staff but the hotel was just an average hotel to me. Not really what I pictured when it came to the Hilton but Waco isn't the best city either so not many options. Overall the stay was nice. Not amazing but nice.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 7 August 2014
Good day -

Thank you for taking the time to compose a review of your recent stay here in Waco!

We appreciate the feedback provided regarding the hotel and staff. We are in the planning stages of a remodel to the hotel and are excited about the changes to come over the next few years. We hope to have you return soon should your travels bring you back to the area.

Regards,

Jason Owens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
Reviewed 31 July 2014

Nice and clean rooms. Staff very friendly. Great places to eat within walking distance. River across the street, very nice. Small shopping area across the street. Hotel is in a good part of town. Hoping to go back and see move of Waco. Liked what I saw. If you go to Waco, go to Health Camp. GREAT milkshakes!! Also try Crickets across the street. GREAT food!!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tonya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason O, Front Office Manager at Hilton Waco, responded to this review, 1 August 2014
Hello,

Thank you for taking time to provide your feedback on your recent stay with us and for the wonderful comments regarding your guest room and our staff.
We hope to see you again soon!

Regards,

Jason Owens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Waco

Property: Hilton Waco
Address: 113 S University Parks Dr, Waco, TX 76701-2241
Phone Number:
Region: United States > Texas > Waco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Waco
#7 Business Hotel in Waco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more   less 
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel

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