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“A little above average”

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Hilton Garden Inn Houston / Clear Lake / NASA
Ranked #3 of 16 Hotels in Webster
Certificate of Excellence
Webster, United States
1 review
“A little above average”
Reviewed 22 July 2013

Billing problems that weren't changed. The cable was very spotty. Nice room if everything went right. Lobby was nice and it was in a good location. Still haven't got a call back from the gm to fix my billing problems. If the cable and billing problems wouldn't have happened it was a nice place.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andrew E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 6 September 2013
Sorry to hear that your stay was not up to par. I will be contacting you by email to see what i can do to help thanks again for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
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English first
Springdale, Arkansas
Level Contributor
151 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 18 July 2013

We had another hotel booked nearby for the night before our large group left for a cruise. Much to our surprise, our rooms had been sold out from under us at the other hotel, and they sent us to the Hilton Garden Inn instead. Alex at the front desk was extremely helpful getting us accommodations for our group--we needed a number of rooms. He could also tell how frustrated we were with the other hotel and gave us all complimentary breakfast vouchers. The rooms were very nice, kids enjoyed the small pool, restaurants and Target were nearby. Next time we come down we won't be staying at that 'other' hotel, but we certain can recommend the Hilton Garden Inn!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AllesonWonderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 14 August 2013
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 16 July 2013

This hotel is a rare find near NASA, Kemah & the road to Galveston. Great accommodations except the rather small pool. Very good for families! Great value & location! Friendly staff! Great restaurants nearby! Helpful touchscreen to find restaurants near elevators!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jacques R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 14 August 2013
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Dimas, United States
2 reviews
Reviewed 15 July 2013

Room is quite spacious for a family of 4 and on the other side Hotel is very near to shopping centers and very near to food chains and is also few miles away from NASA space center and very close to freeway. I am glad that it houses a fitness center within premises.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Saran N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 14 August 2013
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bedford, United States
1 review
Reviewed 9 July 2013

excellent except for use of the elevators in the morning...dominated by the cleaning staff. excellent except for use of the elevators in the morning...dominated by the cleaning staff. excellent except for use of the elevators in the morning...dominated by the cleaning staff. excellent except for use of the elevators in the morning...dominated by the cleaning staff. excellent except for use of the elevators in the morning...dominated by the cleaning staff.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 14 August 2013
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, Louisiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2013 via mobile

im a stickler for clean hotels and this one met my standards. with a family of four, this hotel was great for us. the rooms were a good size and the service was great. they have a pool but being
the weekend of 4 of july was a little busy. the staff was very helpful.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank southernchick1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 14 August 2013
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2013

Excellent everything! Clean bathroom, clean showers, clean and BIG rooms, clean AC, clean hallways, totally clean bed sheets, and comfortable beds. Mr. Clean indeed!! The curtains ar thick to reduce outside lights during the night. The parking lot has good lights and it's also clean. The staff is major friendly, totally efficient and polite. The pool is dreamy clean and patio furniture is well kept. We are a family of 5, so we stayed in two adjacent rooms. The entire stay was peachy and restful. The Hilton Garden is the place to stay!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Sam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 5 July 2013
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston / Clear Lake / NASA

Property: Hilton Garden Inn Houston / Clear Lake / NASA
Address: 750 W Texas Ave, Webster, TX 77598-3259
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Webster
#4 Business Hotel in Webster
#6 Family Hotel in Webster
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Houston / Clear Lake / NASA 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Houston/Clear Lake NASA features spacious guest rooms with our signature Garden Inn Sleep System® bedding. In addition we offer 2,500 square feet of flexible meeting space inclusive of our talented staff to anticipate your needs and flawlessly execute successful events, training seminars, receptions or social gatherings. Relax in our Lobby Lounge or dine at our casual Great American Grill® hotel restaurant offering breakfast and dinner daily. Whether you are traveling for business, vacation or a weekend getaway, we look forward to welcoming you to our Hilton Garden Inn Houston/Clear Lake NASA hotel in Texas, where everything is right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Houston / Clear Lake / Nasa Hotel Webster
Hilton Garden Inn Houston / Clear Lake / NASA Webster, Big Bend National Park, TX

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