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“Hilton Garden Inn - Clear Lake”

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Hilton Garden Inn Houston / Clear Lake / NASA
Ranked #3 of 16 Hotels in Webster
Certificate of Excellence
Reviewed 6 March 2014

Stay was relaxing, clean room, clean bathroom, restaurant & Bar - service and food excellent. Check-in/Check-out simple and timely. All hotel personnel friendly knowledgeable. Would definitely stay again!

  • Stayed: February 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Les R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded 29 April 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

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Reviews (439)
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314 - 320 of 439 reviews

Reviewed 5 March 2014

Property is very well maintained. Outstanding accomodations. Keurig coffee makers in the rooms was an awesome touch. Having a few breakfast items out from 0530-0600 am would help the numerous military personnel that stay at this hotel.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Jesse M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded 29 April 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

Second stay at this hotel. Very well situated to get to/from Hobby airport and to/from business site on Bay Area Blvd. Surrounded by many restaurants and stores for shopping. Will use this hotel for all of my 4-6 trips to Pasadena, TX.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Francis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded 29 April 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2014 via mobile

I am a Hilton Honors member & have been for over 15 Years. I usually enjoy Hilton Garden Inn stays, but this particular hotel is in desperate need of better maintenance.
1. There was no stopper in the bathtub, so it was a shower or maintenance at 10:00 pm.
2. The HVAC Thermostat Digital Wall Control Batteries Burned Out So There was no way to Control the Temperature. Again at 10:00 pm, I am in need of maintenance.
3. Room Service Food was even Worse than expected (& my Expectations were very Low)
4. I requested a King Room - Got a Double.

I won't be staying at this location again & other than the GREAT LOCATION & STAFF, I don't see that this hotel has anything worth the room rates.

There are many, many hotels close to this one & I would suggest trying one of those.

Stayed: February 2014, travelled on business
Thank YIISD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded 29 April 2014

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

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Reviewed 6 February 2014

excellent service, clean, good breakfast, banquet room nice, fitness room clean,pool looked good but did not get to try it out!! next time though!!! Close to everything, Love the visiting areas in the lobby

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Jeanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded 7 February 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

Quiet, great food, clean, furnishings very modern, staff accommodating, beds comfortable but one side didn't work for comfort level.second time to stay and enjoyed it very much. WiFi easy to log on to

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank karendO4411KH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded 7 February 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

The bedding at this hotel was outstanding. very comfortable with various types of pillows for all types of people. The number of TV channels to watch was excellent. More than I have ever seen at any hotel. Several HBO channels along with that. Overall excellent experience!!!

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy P, General Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this reviewResponded 7 February 2014

Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston / Clear Lake / NASA

Address: 750 W Texas Ave, Webster, TX 77598-3259
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Webster
#4 Business Hotel in Webster
#6 Family Hotel in Webster
Price Range: £85 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston / Clear Lake / NASA 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Houston/Clear Lake NASA features spacious guest rooms with our signature Garden Inn Sleep System® bedding. In addition we offer 2,500 square feet of flexible meeting space inclusive of our talented staff to anticipate your needs and flawlessly execute successful events, training seminars, receptions or social gatherings. Relax in our Lobby Lounge or dine at our casual Great American Grill® hotel restaurant offering breakfast and dinner daily. Whether you are traveling for business, vacation or a weekend getaway, we look forward to welcoming you to our Hilton Garden Inn Houston/Clear Lake NASA hotel in Texas, where everything is right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Houston / Clear Lake / Nasa Hotel Webster
Hilton Garden Inn Houston / Clear Lake / NASA Webster, Big Bend National Park, TX

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