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“Not up to Hilton Standards”

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Hilton Garden Inn Houston / Clear Lake / NASA
Ranked #3 of 16 Hotels in Webster
Certificate of Excellence
Marksville, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not up to Hilton Standards”
Reviewed 11 June 2014

When we arrived for breakfast we not greeted, seated or given a menu even though 2 servers were behind bar. We sat ourselves and went to the buffet. All hot items were empty even though it was 1 hour before breakfast ended. The dried remnants left in pan were unappetizing. Most of the cold items were empty as well. We got coffee and returned to buffet. Still no food. The staff saw us looking for food and made no offer to help. I asked if they would be replenishing the items. The response was "what do you want". They brought items requested but never replinished buffet even thou others arrived after us. We are very familiar with Hilton Garden Inns and the service here is unworthy of the Hilton reputation.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Katherine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Front Office Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 17 June 2014
Thank you for taking the time to share your review. We truly value your feedback.
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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425 reviews from our community

Traveller rating
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See reviews for
135
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
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English first
Kansas City, Missouri
Level Contributor
105 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 June 2014

Arrived late and left early for a quick one night trip, so I only have brief comments. Very clean, quiet hotel. Everything in the room was perfect. Very clean, comfortable bed, TV worked, everything in the bathroom was correct and most of all, very quiet during the night. Sit down breakfast was good, but like an earlier reviewer said, I went downstairs at 6 AM, like all the others are, and discovered it doesn't open till 6:30. Not a big deal, just not the norm. Staff was very friendly and helpful.
good location, close to interstate and only a short drive to Houston Hobby airport.
I would stay here again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Midwestbiztraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Front Office Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 17 June 2014
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 June 2014 via mobile

I stay here several times a month on business. The staff is courteous, and helpful. The food is good and the pool provides a great view. I appreciate the clean rooms and comfortable beds. The bathrooms need updating but they are not problematic.

Stayed March 2014, travelled on business
Helpful?
Thank Glover R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Front Office Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 10 June 2014
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gaithersburg, Maryland
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 May 2014

A typical HGI. Restaurant can be better. Breakfast starts at 630 AM instead of 6 which is common at HGIs elsewhere. A nice location in the Clear Lake area. Can walk to other restaurants - lot of choices.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajan613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Front Office Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 2 June 2014
Thank you for taking the time to share your review. We truly value your feedback.
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brownsville, United States
1 review
Reviewed 29 May 2014

Experienced an excellent stay. The front desk, bar staff and maid service were kind and very attentive. Lobby area was clean and inviting. Food at the bar was very good. Drinks were cold and plentiful. Bed was very comfotable as well as the in room workstation complete with comfotable chair for your laptop duties. I would consider staying again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Samuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Front Office Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 2 June 2014
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Yarmouth, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 May 2014 via mobile

Stayed here for 3 nights / room was clean and comfortable - great location and excellent value - would definately recommend - breakfast was good and coffee on the go all day - free wifi - everything you would expect for a short break

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolineh3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Front Office Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 2 June 2014
Thank you very much for your review! We take pride in providing great service and clean rooms,a comfortable, fun atmosphere. We love that you had the chance to enjoy all the great things we have to offer. We appreciate you choosing our hotel over the many other choices. We look forward to having you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 14 May 2014

I travel frequently to the Houston area and have stayed at this hotel several times over the past year. Typical HGI...clean, quiet, and good beds however the rate at this hotel is very inflated for the area by about $100 a night. I will not be staying at this hotel in the future. The clerk at check in needs help with customer service and the hotel manager I spoke with can't even spell it. I will continue to stay at Hilton hotels, just not this one.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 339rang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Front Office Manager at Hilton Garden Inn Houston / Clear Lake / NASA, responded to this review, 2 June 2014
Thank you for taking the time to share your review. We truly value your feedback.
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston / Clear Lake / NASA

Property: Hilton Garden Inn Houston / Clear Lake / NASA
Address: 750 W Texas Ave, Webster, TX 77598-3259
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Webster
#4 Business Hotel in Webster
#6 Family Hotel in Webster
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Houston / Clear Lake / NASA 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Houston/Clear Lake NASA features spacious guest rooms with our signature Garden Inn Sleep System® bedding. In addition we offer 2,500 square feet of flexible meeting space inclusive of our talented staff to anticipate your needs and flawlessly execute successful events, training seminars, receptions or social gatherings. Relax in our Lobby Lounge or dine at our casual Great American Grill® hotel restaurant offering breakfast and dinner daily. Whether you are traveling for business, vacation or a weekend getaway, we look forward to welcoming you to our Hilton Garden Inn Houston/Clear Lake NASA hotel in Texas, where everything is right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Houston / Clear Lake / Nasa Hotel Webster
Hilton Garden Inn Houston / Clear Lake / NASA Webster, Big Bend National Park, TX

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