When we arrived for breakfast we not greeted, seated or given a menu even though 2 servers were behind bar. We sat ourselves and went to the buffet. All hot items were empty even though it was 1 hour before breakfast ended. The dried remnants left in pan were unappetizing. Most of the cold items were empty as well. We got coffee and returned to buffet. Still no food. The staff saw us looking for food and made no offer to help. I asked if they would be replenishing the items. The response was "what do you want". They brought items requested but never replinished buffet even thou others arrived after us. We are very familiar with Hilton Garden Inns and the service here is unworthy of the Hilton reputation.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Houston/Clear Lake NASA features spacious guest rooms with our signature Garden Inn Sleep System® bedding. In addition we offer 2,500 square feet of flexible meeting space inclusive of our talented staff to anticipate your needs and flawlessly execute successful events, training seminars, receptions or social gatherings. Relax in our Lobby Lounge or dine at our casual Great American Grill® hotel restaurant offering breakfast and dinner daily. Whether you are traveling for business, vacation or a weekend getaway, we look forward to welcoming you to our Hilton Garden Inn Houston/Clear Lake NASA hotel in Texas, where everything is right where you need it. ... more less
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- Also Known As:
- Hilton Garden Inn Houston / Clear Lake / Nasa Hotel Webster
- Hilton Garden Inn Houston / Clear Lake / NASA Webster, Big Bend National Park, TX