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“Good for Pre-Cruise”

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Hampton Inn Houston/Clear Lake-NASA Area
Ranked #1 of 16 Hotels in Webster
Certificate of Excellence
Phoenix, Arizona
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good for Pre-Cruise”
4 of 5 bubbles Reviewed 13 June 2014

We stayed at this Hampton Memorial Day Weekend. It was between Hobby and Galveston and fit our needs for a night's rest. The hotel staff was very friendly and welcoming. The hotel seemed clean and our room had a kitchen that was a bit older but still clean. The room had a weird disinfectant smell but otherwise fine. Breakfast buffet was as expected and the free wifi worked well. The only two negatives were that the air conditioner is so loud that you can barely hear the TV and the pool was closed.
It is in a convenient area with lots of restaurants, malls and stores.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, 17 June 2014
On behalf of our Hampton Inn & Suites Clear Lake family we want to say thank you. We know that your time is very valuable and we truly appreciate that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is always a joy for us to receive such positive response from our guest. I was glad to see that you enjoyed your stay and that you were properly welcomed on your arrival. Your comments were shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished. I hate that we were unable to provide the pool for you during your stay, but it is new and improved and we would love to welcome you back.

We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake NASA Area.

Sincerely,

Ray Hite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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478 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 7 June 2014 via mobile

Stayed for three nights and had three rooms for family. Check in was great. All the rooms were ready and next to each other without having to ask. Everyone found something to eat at the breakfast area. Great location for Kemah, Galveston and downtown Houston. Would defiantly stay again.

Stayed June 2014, travelled with friends
Helpful?
Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, 10 June 2014
On behalf of our Hampton Inn & Suites Clear Lake family we want to say thank you. We know that your time is very valuable and we truly appreciate that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is always a joy for us to receive such positive response from our guest. Your comments were shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake NASA Area.

Sincerely,

Ray Hite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring, United States
2 reviews
4 of 5 bubbles Reviewed 2 June 2014

The good: This is a clean, comfortable hotel in the NASA/Clear Lake area. Breakfast is ample with hot and cold choices. The property seems to cater to business travelers and NASA contractors. The bad: I had a good experience checking in but a terrible one checking out. I waited at the desk for 10 minutes for a clerk because I wanted a printed receipt. When she finally showed up she informed me that "I didn't have to stand there, I could have just turned in the card keys". When I asked for a printed receipt, she rudely informed me that it "was in my email", and turned and addressed a housekeeping staff member and proceeded to ignore me. This person seems to have no idea what BASIC customer service is, and I was astounded at my treatment.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, 10 June 2014
On behalf of the Hampton Inn & Suites Clear Lake family I want to say thank you. We know that your time is very valuable and we truly esteem that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

We take our guest's comfort very seriously. Despite having a highly qualified team, and a track record of excellent service we proudly maintain; we deeply regret not having met the standards you deserve. Please accept our most sincere apologies for the departure experience and lack of attention you received during check-out. I would like the chance to speak with you at your convenience.

Our 100% guarantee epitomizes the pride we take in our brand. We'll do whatever it takes to make our guests feel welcome, relaxed, and completely comfortable. We proudly stand by it, and we do not expect you to pay, if you are not completely satisfied.

Even so, we would like to take this occasion to encourage you to continue being part of our family. We will be more than honored to be your host again. You have my word that we will do everything in our power not to disappoint you the next time. Feel free to reach me at 281.332.7952.

Sincerely,

Ray Hite
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carrollton, United States
2 reviews
3 of 5 bubbles Reviewed 30 May 2014

Took my 13yr grandson for 3 night trip to visit NASA/Johnson Space Center and several other points of interest. Hotel was a bit difficult to spot as it set behind other buildings; late night desk staff unable to give directions over phone. Pool was not opened but front desk called another Hilton property and arranged for us to use the Hilton Gardens Pool; somewhat inconvenient but at least my grandson got to swim. Cleaniness of room was good. Free breakfast was adaquate but not overly appealing. Would consider another stay only if conditions and price were favorable.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, 10 June 2014
On behalf of the Hampton Inn & Suites Clear Lake family I want to say thank you. We know that your time is very valuable and we truly esteem that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

We take our guest's comfort very seriously. Despite having a highly qualified team, and a track record of excellent service we proudly maintain; we deeply regret not having met the standards you deserve. Please accept our most sincere apologies for the swimming pool not being available. Our pool is now new and improved so I welcome your return. I would like the chance to speak with you at your convenience.

Our 100% guarantee epitomizes the pride we take in our brand. We'll do whatever it takes to make our guests feel welcome, relaxed, and completely comfortable. We proudly stand by it, and we do not expect you to pay, if you are not completely satisfied.

Even so, we would like to take this occasion to encourage you to continue being part of our family. We will be more than honored to be your host again. You have my word that we will do everything in our power not to disappoint you the next time. Feel free to reach me at 281.332.7952.

Sincerely,

Ray Hite
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

With the family we stayed here for a visit to NASA. The hotel is great for families. The front desk was helpful and helped getting us in. Our room was up to the standards of Hampton Inns, which made it more than adequate. We had a small problem one night with the air conditioning and it was fixed immediately. The lobby of the hotel is spacious, as is the breakfast area which featured the typical morning fare from Hampton, which worked out great. We didn't get an opportunity to use the pool, as it was raining each time we would have liked to, but the pool area looked well kept up. The hotel is near a number of restaurants, some walking distance and had easy access to the highway. We would definitely stay again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familyprovence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, 10 June 2014
On behalf of our Hampton Inn & Suites Clear Lake family we want to say thank you. We know that your time is very valuable and we truly appreciate that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is always a joy for us to receive such positive response from our guest. I was glad to see that our team did a great job with their service execution and that you enjoyed the lay-out of the hotel and your sleeping room. Your comments were shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake NASA Area.

Sincerely,

Ray Hite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crystal City, United States
1 review
5 of 5 bubbles Reviewed 23 May 2014

My family and I have stayed at this particular location twice. Both times the room has been clean and smelled lovely. The linens are white, which makes it easy to tell if they are soiled in any way… although they have always been fresh and beautiful when we have gone. The property is kept fresh and clean, which is my main concern, having had poor experiences at other hotels in this price point. The staff has been helpful and pleasant. Definitely recommend.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Crystal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, 10 June 2014
On behalf of our Hampton Inn & Suites Clear Lake family we want to say thank you. We know that your time is very valuable and we truly appreciate that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is always a joy for us to receive such positive response from our guest. I was glad to hear that the effort that our cleaning stay place in all of the rooms and throughout the hotel was appreciated. Your comments were shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake NASA Area.

Sincerely,

Ray Hite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
willis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 May 2014

Clean, good price, room was comfortable and spacious. The breakfast both mornings was awesome, better than I expected. The lobby was modern and clean. Pool area was nice as well. The hotel is surrounded by great restaurants and easy access to the interstate.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Callie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray H, General Manager at Hampton Inn Houston/Clear Lake-NASA Area, responded to this review, 10 June 2014
On behalf of our Hampton Inn & Suites Clear Lake family we want to say thank you. We know that your time is very valuable and we truly appreciate that you took a moment to share your experience. Your feedback is very important to us and your satisfaction our top priority.

It has been a pleasure serving you and we are very glad you enjoyed your stay at our property. It is always a joy for us to receive such positive response from our guest. I was glad to see that my team team executed well throughout your stay. Your comments were shared with our team and it sure gave us a moment of rejoicing knowing that our mission was accomplished.

We are taking this occasion to encourage you to continue being part of our family. We will always do everything possible to merit the confidence you have placed in us, and we will be more than honored to be your host again in a future visit to Houston, Clear Lake NASA Area.

Sincerely,

Ray Hite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Houston/Clear Lake-NASA Area

Property: Hampton Inn Houston/Clear Lake-NASA Area
Address: 506 W Bay Area Blvd, Webster, TX 77598-4120
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Webster
#4 Romantic Hotel in Webster
#4 Family Hotel in Webster
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Houston/Clear Lake-NASA Area 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
The Hampton Inn & Suites Houston/Clear Lake-NASA Area hotel is near Kemah Boardwalk, NASA Johnson Space Center Houston,Clear Lake, Pleasure Pier and Galveston Beach. Each hotel room has complimentary full hot breakfast, free WiFi,a clean and fresh Hampton bed, and hot coffee in the lobby at all times. We also have 24 hour business center and a Jump Start fitness center. Enjoy the Manager's Reception every Monday thru Wednesday evening. The hotel also has a beautiful outdoor pool with whirlpool when you just need to relax a bit. Over 1500 square feet of meeting space available to use as meeting/venue rooms. An amazing staff waiting to serve customer service excellence at all times. We love having you here. ... more   less 
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Also Known As:
Hampton Inn Houston/Clear Lake-Nasa Area Hotel Webster
Hampton Inn Webster
Webster Hampton Inn
Hampton Inn Houston/Clear Lake-NASA Area Webster, Big Bend National Park, TX

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