Checking in was speedy, we made reservations. Our initial room was on the second floor. Immediately we were disturbed with what seemed to be running, in the room above. Called front desk to report and the fact that the free Wi-Fi was not working. Was told that it would be taken care of. Approximately 30 minutes later the noise was even louder. Called the front desk again and was informed that the people in that room had been notified but would notify them again. No surprise. The noise continued. My husband went to front desk and a very nice young lady named Lisa came to our rescue. She switched our room to the third floor which meant there was no one above us. She went even further. There were not any trollies available so she brought, to our room, a large laundry carrier. Actually, it was much better than the trolley.. She did it with a beautiful smile. The Wi-Fi worked perfectly in the second room. That's what I call excellent customer service. The room was average, bed comfortable and clean. I really pay close attention to sheets, towels and shower curtains. Parking was horrible, the first night because we got back to hotel late. We had to park on the opposite side of some bushes which were directly in front of hotel. Manager, Amit, was nice and apologetic. Management and staff were excellent. The hotel is located in an excellent location which gives you access to restaurants, shopping and almost everything that you would enjoy. I would recommend this hotel and will return if in the area.
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- Also Known As:
- La Quinta Webster
- Webster La Quinta
- La Quinta Inn & Suites Houston / Clear Lake - NASA Webster, Big Bend National Park, TX