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“Worst management imaginable”

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Comfort Suites Webster
Ranked #8 of 16 Hotels in Webster
Houston, TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Worst management imaginable”
1 of 5 bubbles Reviewed 29 July 2013

Management moved all of our items to a different room while we were out for the day. No advance warning or notification. Our items were just dumped into a pile in a new room. We did not find out about this change until we tried to get into our prior room and other people were in the room. The lady at the front desk was very nice and tried to be helpful, but the management team (a husband and wife) works from their "home" which is apparently 60 miles away. Over the phone, the manager had nothing to say other than that "things happen." No apologies and no consideration. The rudeness of the management made a very disturbing situation much worse. It will take awhile before we can determine if all of our items were moved or if some are missing or stolen.

Room Tip: Choose another hotel unless management changes. If a problem does arise, there will be no one to he...
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  • Stayed July 2013, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank regoldie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CmfrtSuits-WebsterTX, Owner at Comfort Suites Webster, responded to this review, 30 July 2013
Guest had two separate reservations in the system. May be there could be change in plans later and 2nd reservation was made for early arrival. On first night Guest was placed in a room per 2nd reservation. Next day Hotel called guest to move to his originally reserved room. Guest had international number (Argentina) on file, he could not be reached till check in time.

Since the hotel was sold out that night and subject room was assigned to different guest, hotel was forced to move the baggage to his room per reservation.

Guest blamed hotel for missing IPAD – it was later found by guest in his own baggage. Guest stayed with hotel for 3 nights.

Being weekend, management was not physically at the hotel but available to staff and guest 24/7 by phone. Courtesy discount offered to guest for inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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149 reviews from our community

Traveller rating
    84
    43
    10
    5
    7
See reviews for
55
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19
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Denver, CO
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

We just stayed here for the 3rd time and it was a good stay again. We have family in the Clear Lake area and we find that this hotel is in a good location, it's clean, has a good breakfast, friendly staff, and comfortable rooms. We will continue to stay here and recommend it to anyone looking for a hotel in this area.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beach-dreamDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 19 July 2013

The hotel was clean, breakfast okay, very busy when we were there and understaffed -- often had to wait at the front desk, only one employee working. The front desk was very nice and helpful. My problem was really that I accidentally left an item behind. I realized it several hours after we left, so I called and requested that it be mailed to my home address and was told that it would be. Two weeks later when I made it home and the item had not, I called and requested it be mailed to me. After a couple of phone calls it was properly identified and I was told once again that it would be mailed to me -- which it still hasn't. I called again today...at this point a little irritated and requested to speak to the manager, which he wouldn't do at first. This time the employee requested to charge the shipping charges to my card and when I said no, I thought at this time it should be done as a courtesy the manager finally got on the phone. He was brusk, unapologetic for never sending the item or calling me back ('it was not his fault he never got the message') and said he would definitely not pay the shipping charges for the item (and I don't trust him to charge me fairly to ship the item). I told him I would complain to Choice and he accused me of threatening him and hung up on me. When speaking with Choice hotels I learned that their recommendation is to never allow a hotel to charge you for shipping an item, but to arrange pick-up for it yourself through a shipping company. As long as you don't actually need to speak to the staff you might have an excellent experience at this hotel -- but I frankly would not recommend it.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank booglesC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 4 July 2013

We stayed at this hotel for the first two nights of our holiday to Texas because of it was close to NASA Space Centre. Booking in was easy, the room was clean and the breakfast was good. The staff were friendly and helpful especially Carlos who thought we were mad to walk from there to the space centre. Would recommend this hotel.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 5 June 2013

I stayed here May 31st and the room was a king suite. Easy check in and out. I turned the wall air conditioning to 60 degrees because the air in Webster is so muggy. Nicely appointed room. 32 inch TV flat screen. Average furniture. Study desk. Free WiFi. No room service. Lots of places to order in. 2 blocks to local hospital Clear Lake Regional. Jason's Deli nearby. Room has 4 pillows to bed. Lots of closet space. Mini fridge and microwave. Coffeemaker. Bathroom is clean and toilet is gravity flush. Countertops are simulated granite. Desk has many chips, cookies and sundries you can buy. Full breakfast with eggs, sausage, cereal, coffee, toast, muffins, waffles, yogurt, orange juice, milk, and oatmeal. Room is sort of small. Couch that folds out as a sleeper. Coffee table. Plenty of drawer space for clothing and full sized iron and ironing board. Shower has 6 settings and plenty of hot water. Tub and sink are white as is toilet. Toiletries are shampoo and hand lotion. No extra noise heard outside or between rooms. Parking is adequate. No security guard. Office buildings across the street. Porters for wheeling luggage in and no valet. Large dining area with TV. Large lobby. Indoor pool. Business room with two screens and a printer. Exercise room with treadmills. A business class place. Two phones in the room one at the desk and one at the bed. Elevators. 4 floors. Nothing fancy. A solid 4 star experience. They handle a lot of groups in the summer so it could get crowded since NASA is just down the street a mile or so.
Hampton Inn and Holiday Inn Express are across the street. Mall is across the freeway.

Room Tip: Car is a necessity. Stay downstairs if you want a poolside location.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jthutmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review, 14 June 2013
Thx for your kind comments. Please give us opportunity in future!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 3 June 2013

Although the hotel was full, there were always enough parking spaces available. Also, there was a party going on - we saw beer and big loudspeakers being brought in and feared the worst, but either it was a very quiet party or the soundproofing is excellent, because we didn't hear a thing.

The only issue we had was with the door lock. We had to swipe the keycard at least a dozen times to unlock the door. We'd received new cards from the front desk, but the problem was with the lock mechanism, not the cards. Since we were only there for 2 nights, it didn't bother us that much.

The rooms are large (hence the 'Suites' in the hotel name) and have a seating area. However, because the TV is halfway between the bed(s) and the seating area, you're always looking at an angle. The beds are comfortable, but you'll almost need a small step ladder to get into them, as the mattress is 3 feet high.

This hotel is close to NASA (which is why we chose it). Several restaurants 2 blocks away, a shopping mall is half a mile away and Wal-mart at about a mile. Wifi was not very fast, at least in our room at the end of the hall, but there was a LAN cable with decent speed on the desk in the room.

Room Tip: Wifi reception is weak at the end of the hallways.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JPKraus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Webster, Texas
1 review
5 of 5 bubbles Reviewed 30 May 2013

We really felt very much at home at the Comfort Suites Webster, Texas. ALL of the staff are very helpful, kind and professional at all times. They are very quick to greet you every time you arrive in the lobby and ask if we needed anything. The morning breakfast is very filling and delicious. Something for everyone. The hotel is very clean at all times. The pool is perfect and the hot tub very relaxing after using the fitness room. Nice location near the Webster Town Park -great for young toddlers to play at - just 1/2 block away. Adults can enjoy the walking path also. The linens are like new and the king size bed is very comfortable along with the pillows provided. We will defnintely stay here again when we return to the area. Highly recommended by someone - me - who is very picky and sometimes hard to please!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary Frances M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Webster

Property: Comfort Suites Webster
Address: 16931 N Texas Ave, W. Bay Area Blvd. & N. Texas, Webster, TX 77598-4029
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Webster
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Webster 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Comfort Suites is an interior corridor all Suites Hotel for business and leisure travelers - Each suite is specious with sitting area and a sleeper sofa, Flat Screen TV, Microwave, Fridge & Coffee Maker. Free Wi-Fi in entire Hotel. Enjoy our complimentary Deluxe Hot Breakfast Buffet. You will love our Indoor Pool / Jacuzzi, Fitness Center and Business Center. Hotel has 1,900 sq. ft. meeting space big enough for 125 people - Ideal for business or family gatherings. Hotel is surrounded by several restaurants & Bars, Shopping, Entertainment in walking distance.The Great Clear Lake Area that is known as the best place to play, dine & stay in Houston Metro. We are within few miles of following attractions:NASA Johnson Space Center, Kemah Boardwalk and Clear Lake Recreation Area. Situated in between Galveston island & Houston - You can enjoy best of both. ... more   less 
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Also Known As:
Comfort Suites Webster Hotel Webster
Webster Comfort Suites
Comfort Suites Webster Big Bend National Park, TX

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