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“Peace and Quiet”

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Comfort Suites Webster
Ranked #10 of 16 Hotels in Webster
Certificate of Excellence
Reviewed 4 November 2013

This was a last minute booking (1 week) for the Texas Lone Star Bike Rally event in Galveston TX. I had to do research. Galveston island hotel/motels were pretty much booked, plus any rooms I did find were disappointingly over priced at $300+plus a night, typical price gouging for the event.
I went to my trusty Choice hotels and found this hotel Comfort Suites at the price I wanted at $100 a night, 30 minutes away from the Bike Rally event, just off IH45 near the NASA/Kemah area.
Our 2nd floor room was spacious and clean with everything we needed. Super comfortable bed, small pillows :\, Refrig, coffee maker, micro, large bathroom w/ strong water pressure and plus a sofa sleeper (we did not need).
The hot/cold breakfast and large selection of items to eat, waffles, cereal, breads, oatmeal, Eggs w/ (sausage 1st day, bangers 2nd day) Biscuits & hot gravy, Coffees & juices; all hit the spot in the morning (6-10am).
Very nice and pleasant AM /PM front deck clerks. Thank you.

After two great nights sleep, I realized that if we booked any rooms on Galveston island during the bike rally that we all might NOT have slept. The all night noisy motorcycle pipes, loud music from every direction and loud talking rowdy drunks and drama queens coming and going, in and out of rooms at all hours. With over 400 thousand motorcycles in one area this weekend, we and every driver/rider has to be responsible, alert and safe.

Sadly the Only low point was the pool/spa was not open while we were in the hotel, (10am-10pm) which would have been great to used; after riding a motorcycle all day a hot soaking in the whirlpool and a refreshing dip in the indoor pool would have been grand.

Room Tip: 2nd floor room 219 facing south was quiet for us, NO outside noise. AC unit is old and some- what no...
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  • Stayed: November 2013, travelled with friends
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1  Thank Playsureful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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79 - 85 of 156 reviews

Reviewed 9 September 2013

We stayed here two nights while visiting our children who live close by. Brought our Grand Daughter along at the last minute. Staff friendly and helpful, room very clean. Bed comfortable. Nice part is the hotel is not on I-45 but about two intersections off on Texas Ave. No highway noise. Location puts you close to many attractions to include Johnson Space Center, Kemah Boardwalk and Galveston Island. Breakfast was good, but could not access everything due to amount of people and one waffle maker. I had made comment on Choice Hotel survey about breakfast issue and received a prompt reply of apology from manager who said normally they put out two waffle makers during busy times. One word of advice we had followed from previous reviews was get a room on second or third floor due to noise on first floor since gym, pool and conference rooms are there. We were given 225 just outside the elevator, easy access. We normally request a handicap room for my wife but even this room had bars in tub which is the most important feature. When we return again we will stay here or there other Choice Hotel in Kemah we had stayed at in February.

Room Tip: I would say request a room on second or third floor.
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  • Stayed: August 2013, travelled with family
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Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

My husband had to come for business and I tagged along. While he worked I hung around the hotel. The staff especially Tonya at the front desk was wonderful in helping my husband getting some report copies made. She also made great restaurant recommendations. Plenty of eating places with little driving, and in walking distance. A couple of shopping malls, and even a few great store you can walk to. There was also a Ben & Jerry's a block away. I like to walk and I found a great city park 1/2 block away. A playground for kids, picnic areas, and a walking path around the perimeter. Beautifully landscaped and very clean, I was very impressed.
The hotel was very clean and tastefully decorated. The indoor pool was a little small and NOT heated. Overall, we will definitely stay here again.

  • Stayed: September 2013, travelled on business
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1  Thank P M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

A good value. Breakfast was good and rooms updated. Indoor pool and not outside pool. Not in the middle of it all so quiet but close to all. Elevator was slow but stairs easy to climb in 3 story building. Front desk staff always friendly and helpful.

  • Stayed: August 2013
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Thank Henry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

Great!!! Close to shopping, easy access from highway, close to restaurants. Tonya was very friendly and easy to work with! !!! Rooms were clean and very spacious. Friendly staff to work with. I had a group of 60 and out rooms were ready when we arrived and the mtg room was set up timely

  • Stayed: August 2013
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Thank cwilkins14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013

When we arrived at the hotel, we were informed that the elevator was broken and we were placed on the third floor in a room for a person with a physical handicap (why on the third floor?). After being in our room for a short time, there was a knock on the door from someone claiming to have the room. We chalked it up to mistake on his part. When the second person arrived and said he had belongings in our room, we went to the front desk. We learned that the management had moved the other person's belongings without notification (despite being told they would have the same room for the entirety of their stay). The individuals were not contacted because they had an international phone number. The manger was not helpful but very rude to the individual whose belongings were moved and to my husband who tried to explain our concern with safety in his establishment. The front desk person was kind but was not able to do anything to help the situation. The police were called because belongings were moved and it was questionable whether items were missing. If we had been scheduled to stay more than one night, we would have left. The family whose belongings were moved were visiting the US for the first time. I hope they don't judge all Americans by the rude tone and actions of this manager (he actually hung up the phone on the gentleman and was terse and irate with my husband for suggesting he should assist in this situation). All the time we are wondering...why did they move this family instead of just placing us in the room they moved them to? Seems like poor management to me.

Our room also had a cheap carpet deodorizer smell, which was very strong and irritating.

We will certainly not be staying in this hotel ever again.

  • Stayed: July 2013, travelled with family
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1  Thank happycricket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

Management moved all of our items to a different room while we were out for the day. No advance warning or notification. Our items were just dumped into a pile in a new room. We did not find out about this change until we tried to get into our prior room and other people were in the room. The lady at the front desk was very nice and tried to be helpful, but the management team (a husband and wife) works from their "home" which is apparently 60 miles away. Over the phone, the manager had nothing to say other than that "things happen." No apologies and no consideration. The rudeness of the management made a very disturbing situation much worse. It will take awhile before we can determine if all of our items were moved or if some are missing or stolen.

Room Tip: Choose another hotel unless management changes. If a problem does arise, there will be no one to he...
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  • Stayed: July 2013, travelled on business
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1  Thank regoldie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CmfrtSuits-WebsterTX, Owner at Comfort Suites Webster, responded to this reviewResponded 30 July 2013

Guest had two separate reservations in the system. May be there could be change in plans later and 2nd reservation was made for early arrival. On first night Guest was placed in a room per 2nd reservation. Next day Hotel called guest to move to his originally reserved room. Guest had international number (Argentina) on file, he could not be reached till check in time.

Since the hotel was sold out that night and subject room was assigned to different guest, hotel was forced to move the baggage to his room per reservation.

Guest blamed hotel for missing IPAD – it was later found by guest in his own baggage. Guest stayed with hotel for 3 nights.

Being weekend, management was not physically at the hotel but available to staff and guest 24/7 by phone. Courtesy discount offered to guest for inconvenience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Webster

Address: 16931 N Texas Ave, W. Bay Area Blvd. & N. Texas, Webster, TX 77598-4029
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Webster
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Webster
Price Range: £74 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Webster 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Comfort Suites is an interior corridor all Suites Hotel for business and leisure travelers - Each suite is specious with sitting area and a sleeper sofa, Flat Screen TV, Microwave, Fridge & Coffee Maker. Free Wi-Fi in entire Hotel. Enjoy our complimentary Deluxe Hot Breakfast Buffet. You will love our Indoor Pool / Jacuzzi, Fitness Center and Business Center. Hotel has 1,900 sq. ft. meeting space big enough for 125 people - Ideal for business or family gatherings. Hotel is surrounded by several restaurants & Bars, Shopping, Entertainment in walking distance.The Great Clear Lake Area that is known as the best place to play, dine & stay in Houston Metro. We are within few miles of following attractions:NASA Johnson Space Center, Kemah Boardwalk and Clear Lake Recreation Area. Situated in between Galveston island & Houston - You can enjoy best of both. ... more   less 
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Also Known As:
Comfort Suites Webster Hotel Webster
Webster Comfort Suites
Comfort Suites Webster Big Bend National Park, TX

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