This is the worst Vacation we have ever been on. My Family and I reserved a week at this place. We had read the reviews but, still went anyways. We got their on or about 6pm on Friday 4th July. We booked for a week, but checked out on Tuesday morning. There was 3 other guest waiting to check in, the Lady that worked at the resort, told all of us, that they were sold out of rooms. Luckily we had printed out our confirmation from Wydham/RCI. Reluctantly she found us a room. The first night was ok. We had a room overlooking the lake. The second day went downhill from the start. The bathroom started leaking from above. We had to use our umbrella while sitting on the commode, so we could not get wet. WE called maintenance, which it took over an hour; he walked in & walked out. He left and never returned. The water stopped leaking from upstairs for about a couple hours. Later that day while we were sitting in our room watching TV, on two separate occasions, two different people that worked at the hotel used their master key to enter our room, thinking it was unoccupied. The next day, we woke up, and the bathroom was flooded. We kept calling the front desk, and no one would answer the phone. We heard the cleaning people next door and we ask the lady and they tried calling the front desk, which they could not get an answer. They did however dry up the water and kept apologizing. The entire time of our stay, the guest upstairs were moving furniture and their children kept running up and down the floor, we could not get any slept. The up keeping of this resort STINKS. The next morning we woke up, there was no electricity, which meant no AC and the weather was about 95 degrees outside. This was the last straw. WE tried to check out of this resort but, they told us that someone had hit an electric pole, and we could not leave according to the Power Company. We had to sit in this hot A*#& Room for about 4 hours. When we went to check out, there was a SIGN posted on the Door, (WE are closed no Electricity). So we had to call the corporate office, which they gave us a number to called, which did not work. WE had to call the corporate office back. They apparently called someone that worked/lived in the resort. They came out of nowhere and took our keys. WE finally checked out and we will never come back to this Resort.
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- Also Known As:
- Sunset Harbor Hotel Willis
- Sunset Harbor Resort Willis, Texas