Made my reservation 5 weeks ahead of time of me arriving in Waco. I was supposed to stay at the Extended Stay for my entire time of my contract (3 months), so I wanted to make sure it was all set for my arrival. Upon arrival on Sunday 8/10, I was given a smoking room even though it was stated on my reservation that I wanted a non-smoking room. The entire third floor and my room smelled of musty cigarette smoke. The counter of the kitchen, the drawers in the kitchen and the window sill were covered in dirt/dust needing cleaning. I went to the desk that night and talked with the front desk worker that my reservation was incorrect since I was in the smoking room. He said that there were no openings, but they might be able to move me in a week then have to move me again a week later to accommodate me, and their other reservations. Even at this point, I was cooperative and said that would be fine. I stopped in on Tuesday for an update on this and was told I could be moved (by different staff) the next day (wednesday). I packed my belongings that night and went to the desk on Wednesday to process the move, and the manager told me there were no openings and there was nothing they could do. I told him that I would definitely be leaving once I found other arrangements. After finding another place, I told a desk worker and the manager that I was moving out Friday after work. I received a phone call on Friday that they could move me if I stayed until next Wednesday. Seemingly just trying to get me to stay in the hotel longer with more miscommunication and disorganization. The entire operation seemed to be run on sticky notes on the desk and no one actually knew what was going on at any point of my stay. From being in that room for 5 days, all of my belongings now smell like cigarette smoke, and I had to move twice while adjusting to a new job in a new city. I have told every person I know to never stay at an Extended Stay America because of how poor of an experience I had at your Waco location. Being a traveling medical professional, I was hoping that this would be a positive experience for me, having a convenient place to stay nation-wide, but I know that I will never stay in an Extended Stay America again in my travels.
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