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“Starry Nights at Skyview Chalet”
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Very good
7 reviews
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Overview
Holiday Rental House -
4 Bedrooms, 3 Bathrooms, Sleeps 12
Brian Head, Utah

Reviews from our community

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Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
JMichael...
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“If you like bugs, poor housekeeping, and virtually inaccessible property management, this place is for you!”
Reviewed 30 July 2014 for a stay in June 2014
2
people found this review helpful

In general, my wife and I arrived to find the rental property in an unsatisfactory condition, causing us to wonder what the previous one-hundred-fifty-dollar “cleaning fees” were applied to since there were multiple examples of inferior cleaning practices. The exterior of the dwelling presented the first clue. While the house is situated in a rural neighborhood and the ground cover around it was what appeared to grow naturally in the area, that growth was allowed to grow in every crack and seam in the pavement. Upon entry, we noted a plethora of flies and spiders, both dead and alive in most rooms and the windows were filthy. The glass on the two gas fireplaces was so dirty we didn’t see how anyone would be able to see the flames of the fire. Even worse, food could be seen under and behind the furniture.

In addition to the poor housekeeping, the property was found to have a number of other issues a reasonable person would find unacceptable considering the cost of a night’s rent.

First, it was discovered that cell phone service in the area was limited to only two cell carriers, with that of the signals from one carrier considered spotty by residents and workers in the Brian Head area. The service my wife and I have is from a carrier which does not serve the Brian Head area. Given the knowledge that the area is so poorly served by cellular providers and given the fact the house had no land-line telephone, I believe Family Time Vacation was negligent in failing to notify me of the situation prior to our contracting to rent the home. Exacerbating the issue is the fact that, despite statements by Family Time Vacation to the effect they had on-site management, no local office existed. It was subsequently discovered the property manager performs his duties while residing in the Portland, Oregon area. This made the ability to address anything exceptionally difficult.

Furthermore, the windows in the house did not have any screens, rendering them unusable for the intake of the fresh air of the mountains. To merely open the windows without the screens would have caused an increase in the bug population already in residence.

Along with the rest, the icemaker in the refrigerator was not working. When I was finally able to contact the “manager”, he stated that there had been a water leak and the ice maker had been shut off some months prior. I will say the “manager” did get a plumber to the house the same day to fix the leak. However, the stagnant water in the lines had not been drained and the new ice cubes tasted rotten!

When one pays two-hundred-fifty dollars per night (plus taxes and fees) for the use of a property, one expects a certain level of quality. The property rented to my wife and I failed to deliver anything near the level of value anyone would reasonably expect. Aggravating that condition was, as stated, the exceptional difficulty in being able to contact anyone to get things addressed.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location in the mountains
Liked least: Poor housekeeping/maintenance, no accessability to the outside world, no local property management office, management inaccessability
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas
Reviewed 28 February 2012 for a stay in December 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway People with disabilities
Older travelers Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
California
Reviewed 23 September 2011 for a stay in August 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: views, layout
Liked least: dirty floors, broken vacuum
Travelling group: Family with young children
Your age range 35-44
Would I recommend this holiday rental to my best friend?  
Recommended for:
Friends getaway A romantic getaway
People with disabilities Older travelers
Families with young children Families with teenagers
Tourists Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
California
Reviewed 19 January 2011 for a stay in June 2007

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family with young children
Your age range 35-44
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
California
Reviewed 16 January 2011 for a stay in August 2010

Travelling group: Spouse / significant other
Your age range 25-34
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
California
Reviewed 28 November 2010 for a stay in January 2008

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family with young children
Your age range 45-54
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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