Friendly staff at check in but painfully slow. Request the main building if you stay here- the pool and restaurants are in this building and who wants to walk back through snow after getting out of the pool? There was supposedly only an upgraded room available in the main building- great- i wanted it! I paid the upgrade difference.... only to find out after a lot of typing and finally consulting with other staff that it wasn't really available. Ok- I was refunded the "upgrade" money and we moved on....slowly. Then for whatever reason the amount quoted by the desk clerk wasn't the amount on my reservation- which she realized her error after I showed her my confirmation. Many, many minutes later I finally got a room in one of the other buildings, no parking was available and no luggage carts available. Lugged my stuff and kids up to the room only to find the keys weren't activated so back to the painfully slow front desk again where I got a halfhearted apology. The room was nice, however the fireplace function was variable and it was somewhat dusty. The heaters are loud archaic contraptions on the wall that made climate control tricky. The beds offer little support- if you like super soft squishy beds this is your place. The kitchenette was a nice feature to have.
We then tried the restaurant- which was recently combined all into one. We did not have a reservation as previously there was a cafe- but were told we would be seated in "a few minutes" which was then "5-10" minutes. Over 30 minutes later we finally got a table and about 20 minutes after that we finally had a waitress take our order. The menu was average, overpriced. The food that FINALLY came out was mediocre and not one word from the staff on the length of wait. Even paying the check took me hunting down the waitress.
This place has potential if someone with some customer service knowledge were to help them improve their staff- they were all polite but everyone in the whole place seemed new and overwhelmed.
It is right next to Brian Head which was convenient and has a nice playground for the kids. They do offer larger rooms which is convenient for families.
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- Also Known As:
- Cedar Breaks Hotel Brian Head
- Cedar Breaks Brian Head
- Cedar Breaks Lodge Brian Head, Utah