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“Horrible”
Review of Bryce View Lodge

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Bryce View Lodge
Ranked #4 of 6 Hotels in Bryce
Reviewed 2 May 2014

We were 'greeted' by a lady who was positively rude and very unhelpful. Our room was small with no fridge and the TV remote did not work. It was grubby and poorly maintained, with stains on the bathroom wall which I did not want to think about. We were disturbed very early by housekeeping who knocked 8 times and tried the pass key 3 times and would not give up until I had got up and opened the door! On leaving the office was unattended and there was a note from other customers with a long list of complaints. I would not go back there under any circumstances. We ate at 'Rubys' as there were no other options. The meal was served cold and nasty.

Room Tip: Do not bother to book a room here.
  • Stayed: April 2014, travelled as a couple
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2  Thank Angel58Bournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryceViewLodge_mngr, Guest Relations Manager at Bryce View Lodge, responded to this reviewResponded 5 May 2014

We are sorry about your recent stay with us at Bryce View Lodge. We will work with staff to be friendly and accommodating while you are checking in and throughout your stay. We do hope you alerted staff to the issues you experienced in your room so that we had an opportunity to correct any issues to improve your stay. We hope you would give us another try in the future.

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant

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Reviewed 17 April 2014 via mobile

A little overpriced for the quality. No fridge or microwave in either room. The beds were decent and comfortable but the sheets were a little rough. Random noise can be heard all throughout the night. Have to slam the door to close it and you can hear everyone coming and going all night. Housekeeping came way before checkout time but said they would come back since we were still there.
The older blond lady at the check in office was just plain rude. We overheard the housekeeping and maintenance crew on her radio and mentioned they seem to be having a lot of issues. She said that yes, they were sold out and a lot of people means a lot of issues. Clearly she was not happy about the amount of people staying in the hotel.
Have to go across the street to rubys hotel to use the pool. Breakfast is NOT included, again have to go to rubys to eat at the restaurant.
I've had better and worse hotel stays. I'd say this place is average. Very close to the entrance of Bryce Canyon.

Stayed: April 2014
Thank Kat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryceViewLodge_mngr, Public Relations Manager at Bryce View Lodge, responded to this reviewResponded 24 April 2014

Thank you for your feedback about your recent stay with us at Bryce View Lodge. We are glad we were able to provide you a room close to beautiful Bryce Canyon National Park, and access to the amenities at the nearby properties. We are sorry to hear that your experience with staff was less than pleasant and we will continue to encourage staff to be friendly and welcoming to all our guests. Thanks for staying with us!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant

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Reviewed 17 April 2014

Very nice lady at reception; very helpful. Hotel simple, basic, not fancy. But, it works. Close to park. Not many options for eating. Ate at the restaurant in Ruby's. Pretty awful. Ask for a room with a microwave and fridge and have a "room picnic"

  • Stayed: April 2014, travelled as a couple
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Thank shrimp2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryceViewLodge_mngr, Guest Relations Manager at Bryce View Lodge, responded to this reviewResponded 24 April 2014

Thanks for the comments regarding your recent stay. We are glad to hear that staff was helpful and kind. We do hope if you make a return visit that you might check out Ebenezer's Barn &Grill, Ruby's Cowboy Buffet & Steakhouse, with a recently revamped menu, or the Canyon Diner. Thank you for choosing to stay with us!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant

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Reviewed 15 April 2014

PROS:
close to Bryce Canyon
clean room
accepts dogs (20$ per day)
access to all facilities at Best Western across the street

CONS:
unfriendly receptionist at Office cabin at check in
No fridge or microwave in room
WiFi was very slow

  • Stayed: April 2014, travelled as a couple
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1  Thank kloup91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryceViewLodge_mngr, Public Relations Manager at Bryce View Lodge, responded to this reviewResponded 24 April 2014

Thank you for reviewing your stay at the Bryce View Lodge. We are glad to hear you enjoyed your room with us and the amenities available through Ruby's Inn Best Western Plus. We hope you and your dog enjoyed your stay!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant

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Reviewed 14 April 2014

Never being to Bryce Canyon NP before we wanted something close to the park entrance. Bryce View Lodge was close and that's about all that was good about it. It was 29 degrees outside and was about 45 degrees in our room as the heater had to be serviced after we got into the room on April 2. As they were working on our heater they got another call to service another heater. Twice during the night I had to reset the heat because it shut off and the room got very cold again. The next morning there was no one in the office to consider giving us a discount for a lousy night. To get anything to eat, the only option was to go to Ruby's Resteraunt (yes, the same proprietor of the so called value lodge). It was not a value at $91. I would recommend not staying just outside the park because Ruby has a little monopoly going in that area and you will pay for lousy and high priced service.

Room Tip: The internet does not relate to you that the Bryce View Lodge is a VALUE motel !!!
  • Stayed: April 2014, travelled as a couple
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3  Thank Vacationtraveler16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryceViewLodge_mngr, Guest Relations Manager at Bryce View Lodge, responded to this reviewResponded 1 May 2014

We do have chilly weather during the early spring here in the Bryce Canyon Area. We are sorry that the heater was resetting during your stay with us. Being located close to Bryce Canyon National Park, and isolated from many other services, we do strive to provide many services and amenities to our guests and locals in the area. We are always striving to make improvements. Thank you for your feedback!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

Our first impression was not good. The older blond woman at reception was really rude. When we asked to see the room prior to pay for our 3 night stay, she huffed and puffed and rolled her eyes. Lady, if you don't like you job, get out of the business. The room was fine but there was this motor noise coming from the second floor that kept me up all night, had a better sleep after purchasing ear plugs. I could have used the hot tub but having to walk across the street to the Ruby Inn was not very convenient. Plus, there was no breakfast so we had to make provisions at the Ruby Inn General Store which was double the price for anything you purchased. So anybody planning to visit Bryce Canyon, bring your own snacks, fruits and anything else you need for your stay.

Stayed: April 2014, travelled with friends
1  Thank Claude F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryceViewLodge_mngr, Guest Relations Manager at Bryce View Lodge, responded to this reviewResponded 1 May 2014

We are sorry about the service experience you encountered during your stay with us. We will continue to work with training our staff to create a positive and welcoming atmosphere for all our guests. Thank you for your feedback to help us improve.

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

We just recently stayed at this motel. It just recently opened for the summer season. This is a simple old style motel, with simple rooms and amenities. Rooms are clean. You do not come to Bryce Canyon to stay in a motel room. The lady at the front desk was very friendly and helpful. The nasty comments left about her by SDtraveler-7 seem to be very personal on the part of that reviewer, and to us, inappropriate. The "older lady with short blond hair" was very nice to us, friendly, helpful. The motel is right near the entrance to the park. Very convenient. There are not many food options. Bryce View Lodge is owned by Ruby's Inn. The restaurant at Ruby's Inn should be avoided. It is pretty bad, horribly overpriced, the service is poor and the servers very unfriendly. Would happily return to Bryce View Lodge, but would not to the Ruby's Inn restaurant.

Room Tip: 2 levels, no elevator.
  • Stayed: April 2014, travelled as a couple
    • Value
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Thank Ruth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BryceViewLodge_mngr, Guest Relations Manager at Bryce View Lodge, responded to this reviewResponded 5 May 2014

We are glad you enjoyed your stay with us at Bryce View Lodge and that you had a pleasant experience with our staff. It is always great to know that the training pays off when a guest has a positive experience with staff. The menu at the Cowboy Buffet & Steakhouse has recently been revamped and offers many new and updated selections. Thank you for your feedback!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bryce View Lodge

Address: 105 E Center Street, Bryce, UT 84764
Phone Number:
Region: United States > Utah > Bryce
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Bryce
Price Range: £52 - £828 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Bryce View Lodge 2*
Number of rooms: 160
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Also Known As:
Bryce View Hotel Bryce
Bryce View Motel
Bryce View Lodge Utah

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