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“No complaints”

Mountain Shadows RV Park
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Mountain Shadows RV Park
Rochester, New York
Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“No complaints”
Reviewed 23 October 2013

We stayed there for a quick overnight stop. Rate was acceptable, It really was just a park, sleep and get back on the road kind of a stop and was suitable for such. Kids did play in the pool which was nice. Pool has its own bathroom area and a hot tub. Staff was friendly. Location to restaurants and on/off highway was good.

  • Stayed August 2013, travelled with family
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Helpful?
Thank Clogan0304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
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English first
Arizona
Level 4 Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 September 2013

We reserved our spot for three nights several months in advance. When we arrived to this VERY run down looking park, right off the noisy freeway! We arrived and we were told to park in very tiny spaces that were right at the entry next to the highway. I told them that they knew I was coming and I had booked months in advance, but they were quite adament that there was no other place to park. The office had some unsavory characters hanging around and the clerk at check in reeked of cigarette smoke, had tattoos all over her arms and had a surly attitude. When I walked out the door, the clerk ran after me and offered us another space within the park. We pulled in and upon hook up, the electricity didn't work, the water spigot was leaking and the site was filthy dirty. My husband and I called the KOA Salt Lake and luckily, there was space for us there, so we decided to leave. They gave me a full refund, thank goodness.

  • Stayed July 2013, travelled with family
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Helpful?
3 Thank Bellsorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Draper hotels

Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2013

I will share others' comments on rude or unprofessional conduct. Right off I15 so it is loud and dirty. They claim to have internet but it doesn't work. The good reviews are from employees??? Sprinklers are on incessantly and at odd times such as 8 AM for me. Sprinklers were also turned on while me and my daughter were playing in an area. No holler from the employee who was manually turning them on. They were busy while I stayed there but I doubt this is from repeat customers..... I will not be returning.

Room Tip: Noisy with rude employees, if you can stay elsewhere - do so.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockton, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2013

So their rate is acceptable if they delivered on the services they claim to provide, the staff is friendly, but they just don't hold up. I've been here six weeks, and still have not been worked in to a 50 AMP site. The "30 Amp" site I am in rarely gets over 22 Amps according to my surge protector. The Wi-Fi has worked properly maybe a week out of the six. They've cut off my power to do repair work without telling me a word, just sitting there and my power goes out. I would not reccomend this place and will be moving to another for the remainder of my stay in the Salt Lake area.

  • Stayed June 2013, travelled solo
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Helpful?
1 Thank LostGeographer84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laramie
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 March 2013

Made our reservation a week to 10 days in advance. Arrived to find our campsite was the curb/gutter (overflow), high traffic volume in out out of campground, not level, no electricity, no water. What a joke. So sad that Good Sam still finds some way to give them decent rating. It was just like camping on the shoulder of I-15. (it is so close, you can hear every car and truck go by) Be sure and check out the pictures.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
Helpful?
3 Thank Lonnie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 July 2011

The sprinklers were on repeatedly do not leave things out to dry.... No help from after hours contact. Sites not well suited for large trailers/rvs. So close to your neighbor its ridiculous. Very questionable Surroundings. Traveled with young kids and it felt pretty unsafe. Pool only open till 9 pm. Threatening and plain rude employees! Parking for vehicles completely unacceptable and dog poop in all lawns and play ground. Directly parallel to interstate so noise is fairly high. Overall poor experience after having spent many weekends in other camp facilities in three states, needless to say there will NEVER be a return stay here.

  • Stayed July 2011
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Helpful?
6 Thank 33sox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 December 2010

i stayed at mountain shadows the week of christmas as we have friends and family in the area. the day after christmas, while waiting in the office to buy a softdrink a young woman asked for change for her laundry. the tirade that follwed from the employee was embarassing. he yelled at the woman saying he had no change. When the woman asked for a good sam discount for her space and for some propane, the employee went nuts and screamed at the woman, I was not the only customer present for this unprofessional tirade. I will never stay at mountain shadows again. I know people have bad days but this guy truly seemed like he could be dangerous.

  • Stayed December 2010, travelled with family
    • Value
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Helpful?
3 Thank frankster39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ava P, Manager at Mountain Shadows RV Park, responded to this review, 5 September 2012
Immediately after this display Mountain Shadows RV Park Human Resources discussed the concerns that were relayed to us, and this employee chose to pursue other employment opportunities elsewhere.

We at Mountain Shadows do not condone this behavior and have trained our staff to never fall prey to poor manners.

Thank you for bringing this information to our attention, we look forward to a chance to serve you better in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mountain Shadows RV Park

Property: Mountain Shadows RV Park
Address: 13275 S Minuteman Dr, Draper, UT 84020-9227
Region: United States > Utah > Wasatch Range > Draper
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Draper
Price Range (Based on Average Rates): £
Number of rooms: 119
Official Description (provided by the hotel):
Established in the 1950's , Mountain Shadows RV Park started out as a midpoint getaway between Salt Lake City and Provo, close enough to launch out to all the area attractions, but far enough from the bustle of the city to relax. Over the last 50 years the growth of the Salt Lake Valley has been exponential, with the culmination coming during the 2002 Winter Olympics. Interstate 15 was only 4 lanes and 1/2 mile away as late as the 80's, it is now 8 lanes and 50 feet from the entrance of the park. Through it all we've done our best to maintain a friendly atmosphere and full accommodations. With a swimming pool, Jacuzzi, showers, laundry services, dog walk, and grassy tent areas, we have done our best to appeal to a wide audience. With a Good Sam rating of 9.5/10, as well as a park that stays full year round, things are going well, although we are aware of always having room to improve, and this year, 2012 we have upgraded our Wi-Fi to handle internet traffic for up to 50 slots at normal bandwidth usage's. We've also addressed some concerns about staff and the treatment of our customers; we are happy to say that we have made changes and trained our staff to be more receptive to our customers. And the reviews we've seen since this change have shown that customers are happier for our focus. ... more   less 

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