I've had plenty of decent and even excellent stays at various hotels. This one stands out in a unique way. The campus is fine, if not understated from the outside. The proximity to lagoon was my primary concern, and it was an easy 10 minutes. The areas that this establishment shine are not listed on any of their websites. The people are the reason that I will always loon to this hotel when I visit Utah, which is somewhat often. The staff for every position, on every shift, share the same attitude. They all strive to make the guests feel as close to being actual guests as possible. Every person I encountered reached out in a genuine way to make sure that I was not only satisfied, but comforted beyond the average, acceptable standard of care. We were exhausted and missed breakfast. Without asking, the housekeeping woman stopped what she was doing and immediately sprang into action to make sure that we had something for everyone in my family. It reminded me of staying with loved ones. The night shift manager from Germany and I had nightly chats about everything under the sun, and he gave advice for all manner of ways to enjoy our stay. The general manager, Brandi, feels like she could be a close friend of the family. There wasn't a single interaction where she wasn't asking to learn more about my family, creatively trying to come up with ways to help improve our stay and our vacation as a whole, going so far as to go purchase float toys for my six year old because she saw how much he loves the pool. The overall sense I have is that this entire staff holds their own Independant ownership of and responsibility for the happiness of the guests. They each behave authentically, and bring their own brand of care to their job. Every hospitality or service oriented company should strive for this type of atmosphere. I would choose this hotel again over any higher caliber establishment because of how I felt in staying here. The suite was also perfect for my family. The size, comfort, and lay out were better than expected. Do yourself the favor of staying here.
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- Also Known As:
- Towneplace Suites Salt Lake City Layton Hotel Layton
- Towneplace Suites Layton
- TownePlace Suites Salt Lake City Layton Utah