We stayed at this hotel for 5 nights and each night brought new horrors that were never addressed by management. Upon checking in we found our room to be filthy. There were ashes (cigarette?) In the air conditioner and the fridge had contained something garlicky that had been left to rot. The door of the room was out of square so there was a gap around the door that let other guests see into our room and ALL the noise from the hallway drift in. We complained to management and they said they would have the room cleaned and the fridge replaced for the next night, but that the hotel was full so we could not move rooms. They sprayed the fridge down with some nasty and toxic floral scent and didn't clean anything else. The second night they checked in a family of 6 (of the most ill-mannered hillbillies) next to us and there was shouting down the halls, door slamming, fighting and screaming (mostly by the parents) and kids trying to get into our room. I complained to management about the problem guests and was told that several other guests had already complained about them and they would be spoken with. On the third night the hillbillies continued there domestic squabbling into the wee hours and our room still wasn't cleaned. I complained to the front desk again and was assured that I would finally get a good night's sleep if I would allow management to take care of the problems. Night 4 was just as bad and night 5 offered little improvement. I asked to speak with the manager upon check out and told them how horrible the stay was, I expected at the least an apology if not a partial refund. When you pay the required lodging fees at this property you are entitled to a clean room, attentive service and a good night's sleep (in this reviewer's opinion). A gentleman who claimed to be the manager stared at me blankly at checkout and then told me that the hotel was very full that week.. We have stayed in this hotel on 4 other occassions and never had an experience this bad. It is my belief that as this hotel has aged it has fallen into disrepair and the staff seem not to care. I usually try to stay at Marriott properties because their attention to hospitality is unbeatable, not only will I NEVER stay at this property again but it has me reevaluation my Marriott loyalty. I was sent a survey for my stay after we returned home which I filled out in detail, within the body of the survey I asked to be contacted by ANYONE at Marriott in regard to my horrible experience because I really wanted somebody to at least apologize and make me feel better about the stay, but my request was ignored. Pretty shamefull for a company in the hospitality business.
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- Also Known As:
- Springhill Suites Lehi At Thanksgiving Point Hotel Lehi
- SpringHill Suites Lehi At Thanksgiving Point Utah