I stay here whenever I am in the Salt Lake City area because previous have been beyond my expectations. The property is close to the freeway, there are both fast food and sit down restaurants nearby and the experienced staff is excellent. Since my last visit the rooms have been renovated and given an updated feel. What was different this time were the glitches that were frustrating and time consuming and the terrible breakfast situation.
First irritation was my room phone did not work and because my cell phone was out of charge, I had to sit in the lobby and use a house phone and make my calls. I would have appreciated being allowed to use the phone in another room where it would have been quiet and private. Second irritation was the food service delivery truck had parked directly behind me completely blocking my departure in the morning. It was necessary to track the driver down then wait while he moved the ramp and moved the truck. The delay insured I was in morning rush hour.
The biggest disappointment was the breakfast which at La Quinta is usually above average. There was no fruit, no rolls, and only one slice of bread when I arrived within an hour of its start at 6AM. The tables were dirty and sticky from syrup. I looked for a rag or some water to wipe one for myself but could find neither. When I went to the front desk no one was there. When a man did return, he said "It's been a long night." When I explained the lack of food and dirty tables he said a bus load of guests were responsible. Seems to me the staff knew in advance there was a bus load of guests who were leaving early and could have been prepared. Eventually bread was brought out, but tables were not cleaned and the employee said they had run out of fruit the day before. Even worse because the area was not monitored (when the employee was there he sat down where he could not be seen and he could not see the breakfast area), two people brought their dogs to the area rather than taking them back to the room after they had been outside. The dogs sniffed around and made a general nuisance of themselves (earlier I had seen the same two people filling huge coolers with free ice from the motel's ice machines).
I expected better from La Quinta and will think twice before staying at this location again.
- Official Description (provided by the hotel):
- La Quinta Inn, Midvale Utah is a 100% Non Smoking Property (effective May 1, 2012) ... more less
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- Also Known As:
- La Quinta Inn Salt Lake City Midvale Hotel Midvale
- La Quinta Midvale
- Midvale La Quinta