Although I had prepaid for the room on-line with hotels.com, the front staff insisted that the hotel did not accept any prepayments. After going to our room I was able to locate my receipt to take it to reception. The "non-smoking" room were were allocated stunk of cigarette smoke, so I had something else to complain about. At reception the staff had changed over. The new lady gave us a different room with no problem but said that I would have to see the original person who booked us in to remove our new card payment. This would be at breakfast next day. Inconvenient, but this duly happened alright, with apologies.
The room was clean and comfortable. However the outside area was dirty, with rubbish around the many stairways (we had to negotiate four sets with baggage because of our room change on arrival). The place would benefit greatly by a coat of paint on the outside walls, which were discoloured and uninviting. The lobby area is a non-carpeted large space and has a very cold feel. There were several individuals lounging around outside; it was the only place on our trip where I did not feel safe.
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- Also Known As:
- Discovery Inn (National 9) Hotel Midvale