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“Would have liked to stay longer”

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Hilton Garden Inn Ogden UT
Ranked #2 of 21 Hotels in Ogden
Certificate of Excellence
Fort Myers, Florida
Level 5 Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Would have liked to stay longer”
Reviewed 9 August 2013

While traveling from Montana to Colorado, we chose to spend the night in Ogden at this beautiful Hilton Garden Inn. We made the reservation from our cell phone, and were pleasantly surprised when we arrived at the hotel to find it in the heart of restaurants, shops and plenty of things to do. It was a 'chamber of commerce' type evening and just a long walk would have sufficed, the temperature and outside air were so invigorating. We had a very roomy king suite with the most comfortable bed and pillows, plenty of sitting area, and a small fridge and microwave. We also enjoyed peace and quiet while sleeping. We chose to have dinner in our room since we had leftovers from the evening before, and walked to a nearby Pizza restaurant to order salads and cheese bread to compliment our dinner. The microwave came in very handy for our leftovers. Everything about this hotel was well done, the front desk personnel were helpful and friendly, and it even has covered free parking right next to the building. We did not use the fitness center or breakfast so cannot comment on those amenities. We could have stayed for several nights to take in all that this location has to offer,.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AK L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, 14 August 2013
Dear AndyKay42,

Thank you for taking the time to share your experience with us in such great detail. We are pleased to receive feedback from our guests in a continual effort of improving the HGI experience.

We are humbled by your kind remarks and delighted that you have recommended us so highly. We are especially delighted that you recognized and appreciated the level of service we provide.

Thank you again for such generous feedback and for the opportunity to gain your trust. We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
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685 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Seattle, WA
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 July 2013

Right in the center of town, walk to dinner at the fabulous Sonora Grill, the multiplex cinema movie theaters, shops and restaurants. Clean, convenient, lovely breakfast bar for an additional reasonable fee. Great place to stay! Ogden was an absolute delight, close to loads of fun activities for the family, indoor skate park, boating, biking, hiking trails, skiing/snowboarding, close to everything. We will stay here again!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roadtripper39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, 3 August 2013
Dear Roadtripper39,

Thank you for taking the time to share your experience at the Hilton Garden Inn. We are delighted to receive feedback from our seasoned travelers in a continual effort to enhance the HGI experience.

We were delighted to learn you enjoyed our accommodations, breakfast buffet and location.

Thanks again for your kind remarks. We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2013

We had a king suite facing the mountains and it was beautiful. Spacious and the view was breathtaking. The room was very large and very comfortable. The next time we come to Ogden we will ask for this room again. The staff was friendly, the room and lobby were clean. Is walking distance to all the shops and restaurants in downtown Ogden.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, 3 August 2013
Dear Jose M,

Thank you for taking the time to share your experience at the Hilton Garden Inn. We were humbled by your kind remarks and thrilled you have recommended us so highly.

We strive to provide the best in accommodations, service and amenities at an incomparable value. We could not be more pleased we were successful in executing this for you.

Thanks again for your generous remarks and for the opportunity to gain your trust. We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 30 July 2013

Check in was smooth, front desk staff was courteous and the room was nice but must say that the housekeeping and breakfast service was quite sub-par. Housekeeping staff appeared rushed to finish their assignments, were there to clean when they showed up and good luck getting them to come back. Breakfast service is a bit of a joke, food was decent but unless you're up at 7am on your vacation good luck sitting down and enjoying a meal because you'll be rushed out by 8:45am.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jonathanoliverc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, 3 August 2013
Dear TripAdvisor Member,

Thank you for taking the time to share your experience at the Hilton Garden Inn.

While I am pleased many aspects of your stay were positive, I am sincerely disheartened by the underwhelming impression our hotel has left with you. I know that the service you experienced during the buffet is not the service that you expect from a Hilton Garden Inn and I am deeply saddened and embarrassed by that.

I would like the opportunity to address the challenges you experienced with regards to our housekeeping department to prevent such issues in the future. At your convenience I invite you to contact me directly at 801.565.8175 or toddl@wslm.biz.

I hope you will give us another opportunity to gain your trust.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Littleton, Colorado
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2013

We arrived at the Hilton Garden Inn very late after a long drive. Check in was speedy and the front desk representative was very knowledgeable and friendly. The room was very clean and the beds were comfy. There is parking available in the rear of the hotel. The lobby was new and updated decor. Great place to stay close to downtown activities for families. Recommendations: four towels please, and it would be nice to have two luggage racks instead of just one. Also, the min-fridge was noisy, but we just turned it off and then had a great night's sleep. Will definitely stayed here again on our drive back from Portland.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Coloradon8v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, 30 July 2013
Dear Coloradon8v,

Thank you for taking the time to share your experience at the Hilton Garden Inn.

We sincerely appreciate the valuable feedback you have provided and delighted to receive such high praise.

We are proud to be considered as your choice hotel when travel plans call for Ogden. We will look forward to welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Oswego, OR, United States
1 review
Reviewed 21 July 2013

During a one-night stay 2 weeks earlier, my 9 year old daughter forgot her sports wristwatch in the room. We called while travelling and asked the staff to keep an eye out for it which they did. They found the watch and called to let us know they would save it for us until our return visit. When we arrived for our second stay, the staff looked high and low for the watch but could not find it. Even though the watch was not valuable, the hotel management insisted on "making it right" by not charging us anything for our night's stay. Their commitment to customer service made a big impression on me and my daughter. We won't consider staying anywhere else when visiting Ogden, Utah. Thanks to the entire staff for making our visit such a pleasant experience.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Douglas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, 30 July 2013
Dear Douglas S,

Thank you for taking the time to share your experience at the Hilton Garden Inn.

A commitment to excellence and responsiveness are a couple of our goals here at the HGI and we could not be more pleased we were successful in executing them with you.

We look forward to the opportunity of welcoming you back.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno, United States
2 reviews
Reviewed 21 July 2013

Very pleased with stay. Staff friendly and helpful. Clean, comfortable, quite. In walking distance to many shops, theater, and activities. Attended a family reunion there were over 100 of us. Staff was very gracious.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, Assistant General Manager at Hilton Garden Inn Ogden UT, responded to this review, 30 July 2013
Dear Lula H

Thank you for taking the time to share your experience at the Hilton Garden Inn. We are delighted you chose the Ogden Hilton Garden Inn for such a special occasion.

We could not be more pleased to read that the hospitality you experienced was so favorable here at the HGI.

Thanks again for the opportunity to gain your family’s trust. We hope you will choose us for another family reunion in the future.

Sincerely,

Todd Light
Assistant General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Ogden UT

Property: Hilton Garden Inn Ogden UT
Address: 2271 Washington Blvd, Ogden, UT 84401-1409
Phone Number:
Region: United States > Utah > Wasatch Range > Ogden
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Ogden
#2 Family Hotel in Ogden
#2 Business Hotel in Ogden
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Ogden UT 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Ogden UT Utah

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