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“Just OK - nothing spectacular”

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Sundial Lodge at Canyons Village
Ranked #18 of 60 Hotels in Park City
Certificate of Excellence
Reviewed 3 April 2003

Just returned from the Sundial March 25, 03. The property is considered ski-in/out. I beg to differ. The lift is on the other side of the property and had to HIKE to the lodge. The Suite we had was nicely appointed with kitchenette. Toiletries and coffee were provided. We went to town for groceries which saved us lots of money versus very pricey lunches (family of 4 --50$!!). The "plunge pool" was not a pool at all. It was more like jacuzzi and smaller jacuzzi next to it. Always packed with aching adults and energetic kids. The only plus was our room had it's own jacuzzi. Needless to say, we used that instead. The staff upon check-in was less than enthusiastic and could use some hospitality training. The maid service was good but had trouble communicating (none spoke english). PILLOWS WERE HORRIBLE. Not everyone enjoys a down filled pillow. Requested another pillow but all were down filled. Jury still out as to whether or not we would go back. Scenery is awesome. Didn't care much for people of Utah. Colorado is where our hearts are. Good Luck!!

3  Thank MFEMF M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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A TripAdvisor Member
Rhine, Wisconsin
113
Reviewed 2 April 2003

I came out to Utah late in the season with my wife, two kids and mother-in-law. My wife, daughter and I drove 20 hours from Wisconsin, while my son flew out with his grandma. We booked a seven night stay in a two bedroom condo-type place with a full kitchen for a rate of $524/night plus tax, which included lift tickets at the Canyons.The first thing I notice when we get in the room is that one of the closet doors was broken and hanging by the top hinge. Then my wife tells me she can't find the coffee pot anywhere (which was critical after such a long drive and another trip down to SLC to pick up her mother and our son). We call up the front desk and report the problems, along with some missing videos, to make sure we don't get charged for something we didn't do. The front desk didn't pick up, so I was transferred to the concierge voicemail. I received a call back from the front desk about a half hour later, telling me I should call the front desk next time I have problems. When I explained that I had called the front desk, they insinuated that I was a moron and couldn't read the buttons on the phone.Anyway, someone from maintenance came up to check out the closet door and as he was leaving, someone showed up from housekeeping to drop off the coffee pot. The maintenance guy couldn't open the door to get out of the room and assumed it was because the housekeeping guy was on the other side trying to open it up. After getting that figured out, the maintenance guy left and the housekeeping guy dropped off the coffee pot. As he tried to leave the room, he too noticed he could not open the door from the inside. At this point, we need to leave to pick up the rest of our family at the airport and we're trapped in the room with the guy from housekeeping.I call down to the front desk and explain the situation and they ask me if I'm joking. I explained that I was not and that we really needed to get out of the room, so they sent the maintenance guy back up with an assistant to fix the lock. We then drive downt for dinner. When we came back, we found maintenance was still trying to figure out the lock on the door. They ended up working on it for over four hours and didn't leave until 10:30 that night. We were all eager to get a good night's sleep for our first day on the mountain, but the women didn't feel comfortable falling asleep until the lock was fixed, even though I volunteered to stay up.So we're getting dressed the next morning and my daughter complains about a pain in her boot and I pull out one of the screws that is supposed to be holding the lock on the door. I check the door and find that although we are able to open and close the door, we can't lock it with the deadbolt. I figure no big deal, as long as we've got the top lock. A few nights later, the fire alarm goes off and we spend an hour outside wondering what would have happened if it wasn't a false alarm and the door wouldn't open again. So I get back in the room and call down to the front desk again to have the lock fixed.Maintenance comes back up, looks it over and deems it beyond their ability to repair, but assured me the locksmith would be in the next day and he has "the midas touch" when it comes to fixing these locks. Well, the next day came and went and nothing has changed with the lock. I call down to the front desk again and get sent over to the conceirge's voicemail again.The skiing was excellent and the staff on the mountain has been awesome. I know this place has been beat up all winter long, but I get the feeling that the hotel staff is coasting, waiting for the season to end and could care less about what happens in the last week of the season. When I spend $500+/night at other hotels and resorts, I never get that impression from their staff. I don't think there's any excuse for any hotel to allow guests to check into a room when something as obviously wrong as a closet door hanging from one hinge (which was never repaired). I also ran into problems with access to the parking garage and practically had to argue with the fronthe exit again so I could fit my truck in. I spoke with hotel management before I left and the manager on duty gave me an immediate 10% discount and his supervisor gave me an additional 10% the next day. Both were very apologetic, but frankly, I would rather pay a 20% premium for a trouble-free stay.

13  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
New Jersey
324
Reviewed 20 February 2003

Great location if you plan to ski at The Canyons. Rooms are a bit on the small size. I had a one bedroom unit. It was was equipped with small kitchen area, king bed in bedroom, queen pull out along with a single pullout in the living room. In order to use both pullouts, need to rearrange some furniture to make it all fit. And even then it was rather tight. Units also washer and dryer. The units were very clean. Staff was excellent. However the housekeeping staff speaks NO English!! Dont let the village fool you. Only 3 restaurants, and limited shops. You dont need a car, but be prepared to be shuttled to Park City, where much of the action is. Lots of shops and restaurants to choose from. If you plan to travel over a holiday period-MAKE RESERVATIONS for RESTAURANTS in ADVANCE!!!!!!!!!!! As many of the better restaurants are packed. Over all, we had a very pleasant stay, and would reccommend.

8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2002

I have to disagree with the other reviewer-we went last year in december at the start of the season and got excellent room rates and we went to the pool and fitness room in the summit lodge. The roof top hot tub at the sundial was especially fun in the snow, and the whirlpool bathtubs in the room soothed the aching snowboard muscles. I found the stafff extra friendly (they even advised me where I could buy a cheap snow-jacket as I had left mine in florida) and everyone I spoke to spoke great english.It is a great value place and we will be returning this year.

2  Thank munkispank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 16 February 2002

The amenities are not for you! There's no health club access unless you want to pay for a massage. There's no pool (that's for the Grand Summit guests and you're not one, just ask the room manager). There's no business center - again "No soup for you!". Sundial bills itself as a part of the Canyons and the Grand Summit but don't believe it.

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 12 February 2002

Don't think that you are getting any amenities of the Grand Summit or the Canyons when you stay at the Sundial Lodge. The door keys, don't work, the cleaning staff doesn't speak English and if you ask for anything, such as access to the health club, the manager just says, "No". Not the stuff you'd expect from a top quality resort.

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2017
Google Translation

  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MWrobel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sundial Lodge at Canyons Village

Address: 3720 Sundial Court, Park City, UT 84098
Phone Number:
Region: United States > Utah > Wasatch Range > Park City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool
Hotel Style:
#7 Business Hotel in Park City
#9 Ski-In / Ski-Out Hotel in Park City
#10 Romantic Hotel in Park City
#17 Family Hotel in Park City
Price Range: £72 - £388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sundial Lodge at Canyons Village 3.5*
Number of rooms: 39
Official Description (provided by the hotel):
Located at the base of Canyons Resort and just steps away from the Red Pine Gondola, the Sundial is a perfect blend of classic mountain lodge architecture and metropolitan style and sophistication. Choose from our many hotel rooms, studios, 1- and 2-bedroom suites, and even 2-bedroom suites with additional sleeping loft and extra bath. All rooms feature relaxing oversized jetted tubs, and all suites come with full kitchens, warm fireplaces, sofa sleepers, and private balconies to take in the mountain air and sweeping views. This property also offers unparalleled convenience, being positioned directly above and around the stores, restaurants and ski shop of the picturesque Canyons' Resort Village. Guests also enjoy the heated outdoor pool, rooftop hot tub and plunge pool, complimentary underground parking, and much, much more. Additionally, our complimentary winter shuttle service transports guests within the Canyons Village area and to Historic Main Street, where the most popular boutiques, galleries, restaurants, and nightlife can be found. ... more   less 
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Also Known As:
Sundial Lodge At The Canyons Hotel Park City
Sundial Hotel Park City
Sundial Hotel At The Canyons
Sundial Lodge At Canyons Village Park City, Utah

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