I confess that I am more of a lurker than one to post here, but I have to share with you all my experience in this property. As many of you have read upon here, there are several concerning reviews, and as a Marriott Platinum member, I make it a habit to read Tripadvisor reviews before I stay at a new Marriott property. Given some of the negative reviews, I reached out directly to the front desk manager, Katie Lehnart, and expressed my concern. She replied within hours and assured us an upgraded room to a suite, and provided us full breakfast vouchers, given that the lounge is closed for renovations.
Upon check in, I was greeted by two front desk representatives, one in training and the other I presume experienced. If his badge did not indicate "in training," I would have thought he was an experienced employee. Overall, it was a pleasant check in experience, standard to all my other experiences checking in at other Marriott properties.
When we arrived to the room, we were given a nice suite on the second level. Katie also greeted us with a nice welcome box with goodies and coupon books for area attractions. The room was nice, but a bit dated. However, the hotel is undergoing renovations, so I guess this room will soon be renovated. The lobby is very nice, well decorated. The gym is ok, with mostly cardio machines and limited weight exercises. The pool and hot tub is nice, an area is closed off for renovation. The business center is located in the third floor with two computers and a printer, convenient to print at no cost. The restaurant and breakfast selection was good, with a variety of warm eggs, bacon, sausages, pancakes, and potatoes. Omelets were also included made to order. And there were also continental breakfast items, such as toast, omelets, yogurt, and muffins.
Overall, we had a pleasant stay, and given the negative reviews, we were concerned upon arriving, however we enjoyed our stay, and we only wished the weather was better. I have stayed at several Marriotts in a given year, over 75 nights, and while this one isn't particularly outstanding, I do find the negative reviews to not be representative of this property. If you have any concerns about your stay, I would highly suggest reaching out to the hotel directly, like I did.
- Official Description (provided by the hotel):
- Embark on an unforgettable adventure at the Park City Marriott. Our Park City, Utah hotel's accommodations are a landmark choice in our popular town, offering majestic views of the surrounding Wasatch Mountains and world-class comfort in the heart of ski country. Experience the area’s rich recreation by day, then retreat to the warmth and convenience of full-service luxury. With luxurious guestrooms, savory restaurant, and relaxing atrium-style pool, our three-star Park City hotel provides exceptional comfort in a picturesque setting. ... more less
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- Also Known As:
- Marriott Park City Hotel Park City
- Park City Marriott Utah