We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tired and under repair!”
Review of Park City Marriott

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Park City Marriott
Ranked #17 of 60 Hotels in Park City
Certificate of Excellence
Toledo, OH
Level 6 Contributor
346 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
“Tired and under repair!”
Reviewed 17 October 2013

Hotel was older and for a Marriott was in need of update. Much work was going on in terms of new carpet, floors, painting etc. off the lobby area. Room was spacious, but needed new carpet, and some other additions to upgrade the room as well as brighten the room up.
Never received the requested wake up call which did not help my mood at the end of the stay either.

Did get a good rate around $130.

Room Tip: Request you not be on the first floor which is in the basement.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tamaralea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie L, Front Office Manager at Park City Marriott, responded to this review, 23 October 2013
Dear Tamaralea,

Thank you for sharing how your stay went here at the Park City Marriott. I was very disappointed to hear that you did not receive your wake up call. This is not the standards we pride ourselves on. I have followed up with our At Your Service and Front Desk staff to ensure that every wake up call is logged and received. My deepest apologies you did not receive this. It must have been very frustrating.

Your comments about the hotel being under repair is correct. We have acknowledge that we were in need of a rejuvenation. For this we have updated our lobby, gift shop, Starbucks, bar, business center and restaurant. In progress right now is the guest corridors. We are very excited about the new Park City Marriott and if you ever find your way back to Park City, we would love to host you again.

Warmest Regards,

Katie Lenhart
Front Office Manager
Park City Marriott
P: 435.615.4540
Katie.lenhart@interstatehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

777 reviews from our community

Traveller rating
    351
    245
    120
    44
    17
See reviews for
206
222
44
145
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cape Coral, Florida
Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 October 2013

We spent 7 days of our 14 day 30th anniversary trip at this Marriott. While I would have loved a bigger room, really we were only there at night to sleep. Clean, nice staff. Great Wellness area with all the weight machines, treadmills and ellipticals needed to get a good work out! very nice pool to do laps and hot tubs.Right in the heart of Park city. The tradeoff for a bigger room would be that it is so centrally located that we hardly used the car we rented! very nice! and by the way, the "work" that was being done in June that is referenced in several negative reviews here was a MASIVE sidewalk project by the City of Park City that the Marriott would have no control over. But the work being done is finished at that end of Main Street now!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dottie t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocklin, California
Level 6 Contributor
127 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 October 2013

My wife and I had a very pleasant experience at this hotel. When I made the reservation, I was lucky to talk to the front desk manager Katie. She explained that they were under construction and were doing everything they could to accommodate customers and make their stay as uninterrupted as possible. With full disclosure we decided to trust our instinct and were very happy. A very friendly staff and very nice property. We will stay there on future visits and highly recommend to family and friends. A great location a short distance to downtown.
Thank you Katie for an excellent stay!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobby k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie L, Front Office Manager at Park City Marriott, responded to this review, 23 October 2013
Dear Bobby K,

It was a pleasure to meet you personally. I am happy we were able to make your stay comfortable even with renovations going. We look forward to having you back at the Park City Marriott next time. Again, please feel free to contact me personally before your stay.

Sincerely,

Katie Lenhart
Front Office Manager
Park City Marriott
P: 435.615.4540
Katie.lenhart@interstatehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
Level 6 Contributor
301 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 24 September 2013 via mobile

The building is wood frame. As a result, you hear everything on all sides of you. Anyone walking above you sounds like they will crash through the ceiling. Not at all what I expect from the Marriott brand. Not in downtown Park City where all the fun is. Truthfully, kind of out of the way.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Floridagator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie L, Front Office Manager at Park City Marriott, responded to this review, 23 October 2013
Dear Flordiagator,

Thank you for sharing your experience here at the Park City Marriott. It was disappointing to hear that the noise was such an obstruction during your stay. Please note, with our renovation going on we have been installing new carpet and new vinyl in the corridors to help ease the noise that some guests might experience during their stay. We truly value your concern and this is something we are addressing. Park City Marriott is located in Prospector square which is not located in downtown Park City, but when applicable we try to accommodate with transportation. There is also the Park City bus that has a stop right in front of the hotel. It runs a few times throughout the hour and is free to everybody. If you ever find your way back to Park City, I hope we can regain your confidence in us. Please feel free to contact me if you would like to discuss further. Until then we will remain at your service.

Regards,

Katie Lenhart
Front Office Manager
Park City Marriott
P: 435.615.4540
Katie.lenhart@interstatehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, FL
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 September 2013

I confess that I am more of a lurker than one to post here, but I have to share with you all my experience in this property. As many of you have read upon here, there are several concerning reviews, and as a Marriott Platinum member, I make it a habit to read Tripadvisor reviews before I stay at a new Marriott property. Given some of the negative reviews, I reached out directly to the front desk manager, Katie Lehnart, and expressed my concern. She replied within hours and assured us an upgraded room to a suite, and provided us full breakfast vouchers, given that the lounge is closed for renovations.

Upon check in, I was greeted by two front desk representatives, one in training and the other I presume experienced. If his badge did not indicate "in training," I would have thought he was an experienced employee. Overall, it was a pleasant check in experience, standard to all my other experiences checking in at other Marriott properties.

When we arrived to the room, we were given a nice suite on the second level. Katie also greeted us with a nice welcome box with goodies and coupon books for area attractions. The room was nice, but a bit dated. However, the hotel is undergoing renovations, so I guess this room will soon be renovated. The lobby is very nice, well decorated. The gym is ok, with mostly cardio machines and limited weight exercises. The pool and hot tub is nice, an area is closed off for renovation. The business center is located in the third floor with two computers and a printer, convenient to print at no cost. The restaurant and breakfast selection was good, with a variety of warm eggs, bacon, sausages, pancakes, and potatoes. Omelets were also included made to order. And there were also continental breakfast items, such as toast, omelets, yogurt, and muffins.

Overall, we had a pleasant stay, and given the negative reviews, we were concerned upon arriving, however we enjoyed our stay, and we only wished the weather was better. I have stayed at several Marriotts in a given year, over 75 nights, and while this one isn't particularly outstanding, I do find the negative reviews to not be representative of this property. If you have any concerns about your stay, I would highly suggest reaching out to the hotel directly, like I did.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WesSoccerboy007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie L, Front Office Manager at Park City Marriott, responded to this review, 23 October 2013
Thank you for sharing your experience with us here at the Park City Marriott. It was a pleasure to meet you personally. If you ever find your way back to Park City, please think of us here at the Park City Marriott. Until then we will be at your service.

Warmest Regards,

Katie Lenhart
Front Office Manager
Park City Marriott
P: 435.615.4540
Katie.lenhart@interstatehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 6 Contributor
539 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 14 September 2013

Spent one night at this property that is under renovation. Website did not indicate that this was the situation and would have stayed at another Marriott property in Park City. Room was mostly complete but some light fixtures missing and toilet was not clean. Wireless was not working. Halls were being prepared for wallpaper so not really ready for guests. Executive lounge closed and offered continental breakfast (other properties typically offer a full breakfast when lounge is not available, especially given the lack of access at night). Overall not a great experience and would not repeat.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrequentTripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie L, Front Office Manager at Park City Marriott, responded to this review, 17 September 2013
Thank you for your candid feedback. Unfortunatly your stay was not up to yours or our expectations and it seems we have fallen short in a few areas. Please note that our website when making a reservation does say we are under renovations. I have taken note of your feedback for a full breakfast instead of the continental breakfast. I have also followed up with your housekeeping manager to ensure rooms are properly cleaned and all fixtures work. My apologies that your stay was not the best. I would love to speak with you personally to see how we can ensure this does not happen again.

Thanks,

Katie Lenhart
Front Office Manager
P: 435.615.4540
katie.lenhart@interstatehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2013

This is my first in ever submitting a review. However, I cannot help but to warn those that would like to visit beautiful Park City and be stuck staying in this filthy and disoriented so called Marriott hotel... better labeled as a motel. The front desk services was extremely unhelpful. When there was a problem with the booking reservation, the front desk manager, Katie, made matters even worse. The room was very dirty. We found hair in the sheets and sink. Even worse... as we attempted to use the bathroom the toilet was used and not flushed. The pool area is a very small, very crowded, and very dirty. I love children but we left our's at home to enjoy a weekend together... Kids galore in the one pool area, as well as running all around the main lobby. The Bell services was awesome and we are hopeful that take up jobs at a real hotel that offers guest services and clean rooms. Sorry to say: Park City Marriott is truly the Motel 6 of Park City... Try it and decide for yourself. Or better yet, book a reputable hotel with better reviews, there are many to chose from in Park City.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie L, Front Office Manager at Park City Marriott, responded to this review, 15 September 2013
Dear Sue,

After reviewing your comment I was disturbed to hear that I personally have made your stay uncomfortable. My deepest apologies if I did. I believe we spoke personally via e-mail (please correct me if I am wrong) about an advance purchase that you were wanting a refund on. Marriott policy is to not return the deposit but given the circumstance we took the liberty of returning it. If this is incorrect please let me know. I would love to personally follow up with my housekeeping manager. Under no circumstance should a room be dirty. I would also like to personally apologize over the phone and get details on which room you stayed in so we can ensure this does not happen to future guests. Attached below is my phone number.

Sincerely,

Katie Lenhart
Front Office Manager
P: 435.615.4540
katie.lenhart@interstatehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Park City hotels
1.1 mi away
Marriott's MountainSide
Marriott's MountainSide
#11 of 60 in Park City
580 reviews
2.8 mi away
The Chateaux Deer Valley
The Chateaux Deer Valley
#6 of 60 in Park City
583 reviews
1.1 mi away
Marriott's Summit Watch
Marriott's Summit Watch
#10 of 60 in Park City
608 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
Hyatt Centric Park City
Hyatt Centric Park City
#4 of 60 in Park City
678 reviews
0.9 mi away
Hotel Park City, Autograph Collection
4.6 mi away
Newpark Resort & Hotel
Newpark Resort & Hotel
#12 of 60 in Park City
695 reviews
Show Prices
Show Prices
Show Prices

Been to Park City Marriott? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park City Marriott

Property: Park City Marriott
Address: 1895 Sidewinder Drive, Park City, UT 84060
Region: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Park City
#20 Romantic Hotel in Park City
#22 Family Hotel in Park City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Park City Marriott 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Embark on an unforgettable adventure at the Park City Marriott. Our Park City, Utah hotel's accommodations are a landmark choice in our popular town, offering majestic views of the surrounding Wasatch Mountains and world-class comfort in the heart of ski country. Experience the area’s rich recreation by day, then retreat to the warmth and convenience of full-service luxury. With luxurious guestrooms, savory restaurant, and relaxing atrium-style pool, our three-star Park City hotel provides exceptional comfort in a picturesque setting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, 5viajes2012 S.L., Priceline, Hotels.com, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Park City Marriott reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Park City Hotel Park City
Park City Marriott Utah

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing