This hotel is right at the base of the mountain and is in the middle of the action but I would have stayed at the full service Marriott due to the difficult check in and check out policies. This property does not let you change your reservations to come in early or check out early. The front desk agents have no power and have to ask the manager about everything. We had called the Marriott rewards reservation line to change our reservation to arrive a day early. When we arrived, they said we couldn't check in because our reservation was for tomorrow. We showed her our confirmation from Marriott stating we were arriving today and still said no we couldn't check in. She went to get her manager and he kept saying your reservation is for tomorrow not today. Finally after 40 minutes they gave us our room. It was on the second floor and loud. The manager said it is a popular room with families because it is close to everything and on the same level as the pool. This is true but every family was on that floor and kids ran the hallways until 11pm. The hotel had lots of fun activities for the kids. The pool was great the first 2 days besides the fact that it appeared everyone at the pool had 6-8 kids per family. There were sooooooooo many kids and we have 2 kids but the mass amounts were hard to deal with. The third day the main pools temp was 95 degrees because the thermal heating broke so it was too hot to stay in the water longer than 5 minutes. We talked to a staff member and he said that it would be awhile before they figured out how to fix it. My son had to go to urgent care and we needed to check out a day early due to his illness. I went to the front desk to let them know we would be checking out and once again she said I have to talk to a manager and can't change your reservation. She goes back behind the secret doors and appears about 5 minutes later stating that they can check me out early but just this once.
Another complaint is no housekeeping just a tidy service. Once again, because this is a timeshare property they will only refill your towels. I was paying $200 a night and not receiving maid service, which was annoying.
The villa was very nice and it was great to have a full kitchen. I wouldn't return to this hotel based on the fact that you cannot change your stay, housekeeping, and the lack of helpfulness from the front desk. It didn't meet my Marriott expectations and we are rewards members. I called to complain and I was transferred to the Timeshare division of the company and the agent could have cared less. They had every chance to sell us on a timeshare with their amazing customer service, housekeeping, food, etc but I would say 1000% stay away from Marriott timeshares if not stay away from all timeshares in general.
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- Also Known As:
- Marriott`s Mountainside Hotel Park City
- Marriotts Park City
- Marriotts Mountainside Hotel
- Marriott Park City
- Marriott's MountainSide Park City, Utah