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“Refreshed Marmot Retreat”

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Marriott's MountainSide
Ranked #12 of 60 Hotels in Park City
Certificate of Excellence
Reviewed 16 July 2014 via mobile

Second time we have stayed at the Marriott Mountainside Resort. We love the little marmots running all over the mountain. Some things are better some stay the same. New carpets throughout the hallways. No longer smells like musty socks. Service is young but very friendly. Maid service is well appointed. Location can 't be beat during the day as the activities are right new door. Buy the day passes on line as you save 10 percent. The restaurants at the mountain close at 7:00 except for a Mexican restaurant. There snack shop is open 24 hours. The con for our small family was the pool which is overrun by kid mainiacs with parents who don't supervise them. The hot tubs are full on 5 year olds. If you want a quiet room ask for one on the mountainside away from the pool. The rooms are really a solid 4.

Stayed: July 2014
Thank Steven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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325 - 331 of 601 reviews

Reviewed 13 July 2014

As Marriott Vacation Club owners we chose this property for a summer getaway. Although not as plush as other resorts we had a nice stay. It is about a mile walk into the shopping/dining area of town. Our biggest complaint is that there is no adult only pool and the lone pool was swamped with children. Staff was pleasant and the hotel is pretty well maintained although the windows need a good washing.

Stayed: July 2014, travelled with family
Thank Gregg60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

When you don't know the location you are going to, it's always sketchy booking ahead. We were not disappointed at the location of the Marriott Mountainside. For both summer and winter visitors it is the perfect spot at the base of the ski hill and not far to amenities. Short free bus ride to old town Park City. Hotel staff were very helpful and friendly and had lots of activities including a great pool and fitness center. We booked a one bed-room suite with full kitchen and that gave us option to eat in or out.

Room Tip: Most rooms have a good view
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  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
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1  Thank 707WineCountryMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

My daughter and I stayed here the last week in May. We had a two bedroom unit which overlooked the upside of the mountain which is basically no view at all. Still, there aren't any really beautiful views at this resort so we enjoyed the privacy our nonview afforded. There was no reason to worry about closing the curtains as we were looking out on dirt -- no one was hiking in the vicinity. The unit itself was lovely with plenty of space for at least four people. There were only two of us so we each had our own bedroom and bath. A few years back, my husband and our four children stayed at Marriott's Summit Watch in town. The accommodations there were not nearly as nice as those at Mountainside. Mountainside also has a much nicer pool which had just completed a renovation the day we arrived. There are also six hot tubs, something Summit Watch does not have. Summit Watch is right on the main street of Park City, so-- if you do not plan on renting a car-- you might want to stay there as it is more convenient to restaurants and shops. We took a couple of days to visit Arches National Park, about a four hour drive. When we came to Park City the first time, we went to Bryce National Park, which was more exciting and I would recommend over Arches. We also visited Sundance and enjoyed the Sunday brunch there. We also took the ski lift to the top of the mountain and hiked around checking out the views.

  • Stayed: May 2014, travelled with family
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1  Thank KAMB35805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

This must be an awesome place to stay during ski season. We went in June and enjoyed the zipline, alpine slide, and alpine coaster. We hiked the hill behind the resort, ate one meal at their restaurant and enjoyed the countryside. The rooms are spacious with furnished kitchen, separate living room, large and luxurious bathrooms, and a comfortable bed. Room service is typical for a resort in that they straighten the room daily but do not change the bedding every night. Also an excellent location for seeing the small town around.

Room Tip: Rooms at the back have a great view of the hillside
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  • Stayed: June 2014, travelled as a couple
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Thank Phillip N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

This hotel is right at the base of the mountain and is in the middle of the action but I would have stayed at the full service Marriott due to the difficult check in and check out policies. This property does not let you change your reservations to come in early or check out early. The front desk agents have no power and have to ask the manager about everything. We had called the Marriott rewards reservation line to change our reservation to arrive a day early. When we arrived, they said we couldn't check in because our reservation was for tomorrow. We showed her our confirmation from Marriott stating we were arriving today and still said no we couldn't check in. She went to get her manager and he kept saying your reservation is for tomorrow not today. Finally after 40 minutes they gave us our room. It was on the second floor and loud. The manager said it is a popular room with families because it is close to everything and on the same level as the pool. This is true but every family was on that floor and kids ran the hallways until 11pm. The hotel had lots of fun activities for the kids. The pool was great the first 2 days besides the fact that it appeared everyone at the pool had 6-8 kids per family. There were sooooooooo many kids and we have 2 kids but the mass amounts were hard to deal with. The third day the main pools temp was 95 degrees because the thermal heating broke so it was too hot to stay in the water longer than 5 minutes. We talked to a staff member and he said that it would be awhile before they figured out how to fix it. My son had to go to urgent care and we needed to check out a day early due to his illness. I went to the front desk to let them know we would be checking out and once again she said I have to talk to a manager and can't change your reservation. She goes back behind the secret doors and appears about 5 minutes later stating that they can check me out early but just this once.

Another complaint is no housekeeping just a tidy service. Once again, because this is a timeshare property they will only refill your towels. I was paying $200 a night and not receiving maid service, which was annoying.

The villa was very nice and it was great to have a full kitchen. I wouldn't return to this hotel based on the fact that you cannot change your stay, housekeeping, and the lack of helpfulness from the front desk. It didn't meet my Marriott expectations and we are rewards members. I called to complain and I was transferred to the Timeshare division of the company and the agent could have cared less. They had every chance to sell us on a timeshare with their amazing customer service, housekeeping, food, etc but I would say 1000% stay away from Marriott timeshares if not stay away from all timeshares in general.

  • Stayed: June 2014, travelled with family
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2  Thank Kassi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

On one hand this is a great hotel. The rooms are very clean, modern and comfortable as you would expect from a good Marriott facility. On the other hand, you may be miserable here - we were. We ended-up with an adjoining room which turned out to be horrible. The constant noise through the thin door was horrible. You should also know that this is a family-focused place so you will need to get used to kids running through the hallways, crying in the elevators, etc. If you are an adult couple, consider staying elsewhere but if you do stay there, under no circumstances allow them to give you an adjoining room.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank 758Paul423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott's MountainSide

Address: 1305 Lowell Ave, Park City, UT 84060-5115
Region: United States > Utah > Wasatch Range > Park City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Ski-In / Ski-Out Hotel in Park City
#11 Romantic Hotel in Park City
#16 Family Hotel in Park City
Price Range: £104 - £519 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Marriott's MountainSide 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Marriott`s Mountainside Hotel Park City
Marriotts Park City
Marriotts Mountainside Hotel
Marriott Park City
Marriott's MountainSide Park City, Utah

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