I recently stayed at Edelweiss Haus, EW113 from January 18-25, 2014. I experienced less than satisfactory accommodations, stay and promised services. The following is a list of what I encountered:
1. Upon arrival to Edelweiss Haus, it was understood and expected (we paid for it) that our group would receive portage service to our units and from our units upon arrival &departure. That did not occur.
2. I surveyed the kitchen to find it was ill-equipped for cooking. I had to once again call the front desk to request pots so that we could boil water for pasta & bowls for mixing and storage.
3. As I attempted to settle into my room I learned that the heat was not functioning properly in my bedroom and in the bathroom. I had to call the front desk to complain and finally received two space heaters which had to be run 24hrs to keep the room & bathroom warm!
4. I showered & washed my hair only to learn that none of the hairdryers in the condo worked!!!! Once again I called the front desk to request a working hairdryer.
5. After a long day of travel, I wanted to relax in my bedroom & watch tv. That wasn't possible because the cable box was missing! Once again, I called the front desk to have the matter addressed. I called everyday hoping to be able to sit in my room & watch tv. The missing cable box was never resolved. Instead, I was given a DVD player with no DVDs to watch! I learned that the previous guest took the cable box from the bedroom?!?!
As an experienced traveler, I have come to expect a certain standard of comfort where I stay. Unfortunately, that did not occur at Edelweiss Haus. I will say that the staff tried their best (all were quite friendly and tried to help) but they were ill-equipped to do their jobs because they were not prepared. If asked for a recommendation on where to stay in Park City, I can safely say at this point I would not be able to recommend Edelweiss Haus or Park City Lodging.
- Reservation Options:
- TripAdvisor is proud to partner with HotelQuickly so you can book your Edelweiss Haus reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Edelweiss Haus Hotel Park City
- Edelweiss Haus Park City, Utah