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“Ski Trip”

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Westgate Park City Resort & Spa
Ranked #14 of 60 Hotels in Park City
Certificate of Excellence
North Las Vegas, Nevada
1 review
“Ski Trip”
Reviewed 20 February 2014

Let me start by saying If it wasn't for The Chief, Tommy, Tony and Bobby, our Ski Vacation would not have been so wonderful. Our room was directly across from the Maintenance office we learned our first night. We met Tommy in the lobby whom helped us locate our room in the Elk building 5th floor, across from the maintenance office. My husband and I stayed for 3 nights in an "A" unit. Very nicely decorated and a large flat screen in both rooms. Bobby assisted us to Skier Services on the 6th floor of Elk, Tony assisted us to the Adult Relaxation Pool and the Chief on our last night escorted my husband and I up to Edge Steakhouse which he highly recommended. The Chief was correct, Edge Steakhouse was out of this world with Great Customer Service and a Great Atmosphere. We also dined at Draft's-Great Garlic Burger and Potato wedges and Root Beer on tap.
We also had a Great experience at the Marketplace, Blanca had a great attitude and a infectious smile.

Thank you for a wonderful and memorable experience. We have already put in for next years vacation in January 2015.

We will see you all next year 2015.

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, 4 March 2014
We love that you had such an enjoyable stay with us at Westgate Park City Resort and Spa. We are glad you were able to enjoy both the resort amenities such as Edge Steak House. We thank you for letting us know your experience with us. Please think of us as your home away from home. Come back soon!

Victor
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Olympia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 February 2014

We travel often. This was our first time to Park City, and we were so impressed. We made a great choice staying in the Exec. 1-BR suite at Westgate. The property was first class from the amenities, customer service, rooms, location, restaurants, pools and Canyon ski resort. We loved having the ski valet store, and bring ski equipment to the gondola. The indoor/outdoor pool and fitness center were great, and the staff at the Westgate were so friendly and helpful. We thought the condo was great also. The layout and furnishings were very nice. The only drawback is the choppiness of the buildings floor plan. You have to go to the 4th floor to connect to most of the buildings and then to the floor you need. But that would not stop us from returning to this great resort. We look forward to returning next year!

  • Stayed February 2014
    • Value
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    • Rooms
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Helpful?
Thank love2travelOlympia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, 17 March 2014
Thank you so much for your review. We are so thrilled that you enjoyed the location of our resort. We are pleased to read that you enjoyed our resort amenities and services. We hope that you will recommend us to family and friends. We are looking forward to seeing you again soon!

Victor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
74 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 February 2014

We decided to try this place out, as we have a timeshare that gives us the option to trade points to stay here if wanted. We stayed for 2 nights, and had a 'meeting' with the sales pitch people scheduled at 3, and was told it would be 90 minutes.
we got there a half an hour early, and they immediately set us up with someone, and he was informative, knowledgeable, honest (yes I said honest), and had a great personality for the job he was in.... then (I'm not sure if she was his superior) a young lady came to the table, was rude, aggressive, tried to talk over us with every sentence, was dishonest with simple questions, and knew nothing of who Westgate is affiliated with. Definitely left a horrible taste in our mouth.
As far as the resort itself goes, rooms were updated and clean, some games in the game room were not working, but the pools were very nice, the marketplace had a cute little liquor store in it, and they sold many gluten free products to my surprise.
The two best things about staying here was the concierge service, along with the shuttle drivers (who take you to wherever you need to go). They were helpful, and friendly at all times.
But unfortunately, the girl in the presentation office ruined a lot of the experience. She needs to study up on what she's selling a little better, and have a better attitude when dealing with customers. Bc as far as I know, it's not ok to talk over your customers, and get all shaky and angry because things aren't going your way. Very unprofessional.

Stayed February 2014, travelled on business
Helpful?
1 Thank treynly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, 17 March 2014
Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your anticipations.

Vic
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Holladay, UT
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 February 2014

My 3 year old & I joined my husband for an overnight work conference recently. We were on our own & totally enjoyed the pool & game room. Carmen Moreno in the activities area was so helpful & considerate. She was really sweet & a wonderful person to be working in that position.

  • Stayed February 2014, travelled on business
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Helpful?
Thank mo_norwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, 17 March 2014
Thank you for your review. Our staff strives to provide the best experience for our guests and we are happy to hear you enjoyed your time with us. I will pass on your praise to our staff. Thank you for choosing to stay with us at the Westgate Park City Resort and Spa– we look forward to your next visit!

Vic
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New York City
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 February 2014 via mobile

Ski in/ski out and lots of amenities including spa, skier services and great concierge-- Nancy A. Westgate developer very interested in selling time share units....head's up. Last year shuttle was included in price--this year not-- shuttle great for teens to go between the local ski resorts. Aloha for ski rental in base of Westgate very convenient. Across the street from Bistro which currently is Kosher-- a big plus.

Stayed February 2014, travelled with family
Helpful?
Thank ChavieK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, 17 March 2014
We are honored you chose to stay with us! We are happy to hear you had a great time! We pride ourselves in many things, from superior customer service, to our beautiful grounds. But we also work hard to provide a diverse assortment of amenities that all of our guests can enjoy. It’s great you took part, we love it! Please come back and visit us again soon!

...See you and your Family in Ski Season 2015

Vic
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Atlanta, Georgia
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 February 2014

Stayed at WGPC 12/26-1/3 and had a great time. The location is great and it is a short walk and you are skiing at the Canyons or a short drive and you are skiing at PC or Deer Valley. The timeshare sales people do try to corner you but it wasn't a problem

  • Stayed December 2013, travelled with family
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Helpful?
2 Thank Dsdocu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, 17 March 2014
Thank you for your kind words! We are pleased to hear you enjoyed your stay with us at the Westgate Park City Resort and Spa We invite you stay with us again next time you are in the Canyons area.


Vic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 February 2014 via mobile

This is the second time that I have stayed at this resort in the past 2 years and it only keeps getting better. I don't write reviews very often, but when a resort provides a uniquely exceptional experience more than once, this demonstrates consistency and I feel compelled to tout its virtues. Despite its enormous size, guests here receive genuine, personal attention from the time you check in. All the amenities are top notch and easily accessible: restaurants and bars, a full service health spa and fitness center, swimming pools and hot tubs, fully equipped ski shop, etc. The rooms are exceptionally comfortable and clean and are well furnished with Samsung flat screens everywhere...especially important during Super Bowl Sunday. If something is needed, they will get it for you or take you with a resort shuttle to get whatever you need...your choice. Finally, the skiing at the Canyons is world class and the ski valet and skier locker room services provided by Westgate Resort only make it that much better and accessible. I've been skiing for about 40 years and I can honestly say that it doesn't get any better than this. Bottom line: the resort's staff genuinely cares about the quality of your stay and wants you to have a great time by providing personal services that are second to none. They are constantly looking for ways to upgrade and improve their amenities and to expand their services to make your stay a memory for life.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RWPandFCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Park City Resort & Spa, responded to this review, 14 February 2014
We value your review and repeat business. Thank you so much for sharing your experience. We are happy that you had a great time. All of our staff is there to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. We are thrilled you were able to take advantage of our great location and enjoy our resort amenities. We truly look forward to exceeding your expectations again in the future!

Josie
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Additional Information about Westgate Park City Resort & Spa

Property: Westgate Park City Resort & Spa
Address: 3000 Canyons Resort Drive, Park City, UT 84098-6552
Region: United States > Utah > Wasatch Range > Park City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Park City
#6 Business Hotel in Park City
#7 Spa Hotel in Park City
#7 Luxury Hotel in Park City
#8 Ski-In / Ski-Out Hotel in Park City
#18 Family Hotel in Park City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Westgate Park City Resort & Spa 4.5*
Number of rooms: 488
Official Description (provided by the hotel):
The Westgate Park City Resort & Spa offers a memorable vacation for all seasons. A Ski-in/Ski-out resort with ski valet located directly next to the RedLine Gondola for winter fun, and close to all the summer fun activities as well. Westgate Park City Resort & Spa also features the full service Serenity Spa by Westgate, Drafts Sports Bar and Grill for great food and beer overlooking the ski lifts and Wasatch Mountains, Edge Steakhouse for a cutting edge culinary experience, Marketplace that proudly brews Starbucks coffee and has a vast selection of beer, wine, spirits, groceries and sundries, features Utah's largest Indoor/Outdoor pool, and is the only resort to offer free shuttle service to downtown, local shopping and area events. Choose from fully furnished Studio Villas to Luxury and Signature Four Bedroom Villas, featuring kitchens, whirlpool tubs, steam showers and fireplaces. ... more   less 
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Also Known As:
Westgate Park City Hotel Park City
Westgate Park City Resort And Spa
Westgate Hotel Park City
Westgate Park City Resort & Spa Utah

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