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Lodges at Deer Valley
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Reviews (187)
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All reviewscadillac escaladedeer valleysnow park lodgedouble heightincluding lift ticketsbedroom condoshuttle serviceoutdoor concertbell staffgoing out of their waygreat location and servicedaily maid servicefree ski storagehot chocolatefull kitchenski triphotel management
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Reviewed 23 July 2014

We recently stayed with my family, 3 adults and 2 smaller children, at the Lodge and it was absolutely perfect. The rooms a spacious and tastefully decorated, the kitchen is fully equipped and was only lacking scissors. Washer and dryer in the unit is very handy, especially with kids. The setting is great with easy access to everything. I truly liked the free shuttle to the main attractions and Main Street in very comfortable and well maintained cars, who unfortunately stop service at 10.45 p.m. In summer, when people would possible stay out longer due to the longer nights, it would be great if the service would be extended by one hour. I highly recommend the Lodges for a great relaxing vacation.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank Gisela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DV_emarketing, General Manager at Lodges at Deer Valley, responded to this reviewResponded 25 July 2014

Dear Guest,
Thank you for taking the time to share your recent Lodges experience. I was proud to read where you recognized and appreciated the many special touches we do to care for our guest but was especially pleased that the Lodges was such a great fit for your entire family. You may be assured that we will reevaluate the hours of operation of our courtesy shuttle and also purchase scissors for the residences so that we may better serve you and other guests in the future.

Thank you again for your most thoughtful feedback and for recommending us so highly. We certainly recognize there are many options available for your consideration in the Park City area. We are honored you chose the Lodges at Deer Valley on this occasion and for the opportunity to earn your trust. Have a happy and safe rest of your summer! We look forward to welcoming you and your family back to the Lodges in the future and until then, we will remain at your service.


Sincerely,
Anthony Bartholomew
General Manager
The Lodges at Deer Valley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

We got a three room suite for our family of four for two nights in July and the price was very reasonable. The rooms were very clean, comfortable, and well maintained. The kitchen was modern and well stocked. The property seemed extremely quiet during out stay; we saw hardly any other guests, except for a few people at the swimming pool. There was also a lot of maintenance going on during our stay. Still, this is an excellent value in the summer.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Mera99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DV_emarketing, General Manager at Lodges at Deer Valley, responded to this reviewResponded 22 July 2014

Dear Guest,

Thank you for taking the time to share your Lodges experience with me. Feedback, especially from our summer visitors, is such an important part of our effort to improve the Lodges year-round experience. I was delighted by the 100% satisfaction rating you gave us but especially proud that you recognized and appreciated the spaciousness of our residences and our excellent value for price paid.

I also want to personally thank you for your patience and kind understanding of the construction that was underway for our new restaurant during your stay. I sincerely hope that your stay was not compromised in any way. Construction was completed this week so you may be assured that on your next visit, you and your family will have a terrific new food and beverage outlet to enjoy!

Our goal at the Lodges is very simple. To provide the very best in facilities, service and value, to every guest, every time. We could not be more pleased that we have been successful in executing our service values for you.

Thank you again for your most helpful feedback. We recognize there are many options available for consideration in the Park City area. We are honored that you chose the Lodges at Deer Valley on this occasion and for the opportunity to earn your trust. We look forward to welcoming you back again in the future and until then, will remain at your service.


Sincerely,

Anthony Bartholomew
General Manager
The Lodges at Deer Valley

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We visited Park City for a summer wedding; the front desk never told us that there was a goodie bag there for us.

Simple things like checking that the phone works when one guest departs or noticing that the night light wasn't working were overlooked. It was pretty dark in there!

We appreciated the availability of the shuttle.

Found it odd that the room had to be entirely prepaid.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DV_emarketing, Manager at Lodges at Deer Valley, responded to this reviewResponded 16 July 2014

Dear Linda,

Thank you for taking the time to share your recent experience at the Lodges with me. Your feedback is such an important part of our effort to keep the Lodge's experience moving the same direction as our guest's expectations.

While I was pleased to see from this review and your previous review, where most all aspects of your stay were positive, I must reiterate my disappointment to you for the lapse in service you experienced. Missing the fundamental details of hospitality is not a part of our culture and should not have happened. I have reviewed the issues which led to your dissatisfaction in detail with my leadership team and I can assure you our focus to provide the highest levels of consistent and reliable service has never been greater.

Linda, I hope we have not compromised your faith in us. I recognize there are many options available for consideration in the Park City area. We are honored that you chose the Lodges at Deer Valley on this occasion and would be humbled by the opportunity to regain your trust.

Sincerely,
Anthony Bartholomew
General Manager
Lodges at Deer Valley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

We (4 of us) stayed at Lodges during the spring break for our ski trip. We booked 1 bedroom + loft condo. What a great place. Very spacious - the loft upstairs basically was a separate suite with its private bathroom and walking closet. Besides master bedroom which was very spacious with cathedral ceiling and had its own bathroom, the condo had large living room (cathedral ceiling), dining area and nice, well equipped kitchen and 3rd bathroom. The decor was very comforting - the mix of the skiing lodge and contemporary twist. Very comfortable bedding with lots of pillows.
The breakfast was very nice.
The service was superb. I would say some 5 star hotels can learn from them.
Definitely would come back.

Room Tip: Perfect for family
  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Irina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DV_emarketing, Manager at Lodges at Deer Valley, responded to this reviewResponded 2 May 2014

Dear guest,

Thank you for taking the time to share your Lodges experience with me. I was humbled by your kind remarks, particularly so for your appreciation of our service. It is rewarding when that which gives the Lodges it`s heart and soul is recognized.

Helping our guests create terrific Deer Valley memories reflects our fundamental goals with each and every guest, and we could not be more pleased that we were successful in executing our service values for you.

Also, I`m pleased to tell you that we have a new restaurant project underway at the Lodges, scheduled to open this summer. I`m of the opinion that this new food and beverage outlet will be a great enhancement to the breakfast you had mentioned, as well as apres ski.

Thank you again for your most helpful feedback. We recognize there are many vacation options available for consideration in the Park City area. We are honored that you chose the Lodges at Deer Valley on this occasion and for the opportunity to earn your trust. We will look forward to welcoming you back next year and until then, remain at your service.


Sincerely,

Anthony Bartholomew
General Manager
The Lodges at Deer Valley
office 435.615.2602
2900 Deer Valley Drive East
Park City, UT 84060

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

We booked this resort the last two weeks of the season and had fabulous ski conditions only to be topped by the service at the property. They took us everywhere we wanted, dinner shopping and to other resorts. The room was comfortable and the staff outstanding. They all said they loved there job which is a great sign of good management. We will be back next year same time. I have worked in the travel business for 30 years and know good service

Room Tip: Don't worry about renting a car
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank cherylr154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DV_emarketing, Manager at Lodges at Deer Valley, responded to this reviewResponded 7 April 2014

Dear guest,

Thank you for taking the time to share your recent Lodges experience with me. Feedback, particularly from our first time guests, is such an important part of our effort to improve the Lodges experience. I was humbled by the 100% satisfaction rating you gave us but I am especially proud of your kind remarks regarding our staff. It is always rewarding when that which gives the Lodges it's heart and soul is recognized.

Helping our guests create terrific Deer Valley memories reflects our intentions precisely and we could not be more pleased that we have been successful in executing these service values for you.

Thank you again for your heartfelt remarks. We certainly recognize there are many vacation options available for consideration in the Park City area. We are honored that you chose the Lodges at Deer Valley on this occasion and for the opportunity to earn your trust. We will look forward to welcoming you back next year and until then, remain at your service.


Sincerely,

Anthony Bartholomew
General Manager
The Lodges at Deer Valley
office 435.615.2602 cell 801.550.3517
2900 Deer Valley Drive East/PO Box 3417
Park City, UT 84060

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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