Read the reviews....1/3 of all travelers call this place a "nightmare". Other comments include overpriced & disappointing...5 star hotel 1 star service...poor service...dreadful...useless staff...inconsistent...terrible service...shame the service...and the list goes on & on! We stayed here last Feb for a ski trip and were completely disappointed. It's as if the staff is deaf, dumb and blind. Seriously...if all goes well and you do not need to interact with the staff, you might get out ok. But if you have even 1 request, forget it. The GM argues with customers!! Staff is misinformed. Good luck finding someone to answer the phone or complete simple requests. Hotel may look nice. But has the service of a budget hotel. Even scarier, my last review was taken off here. Shame shame. They can't even run a ski shuttle on a schedule. There is no complimentary town shuttle for this price? Unbelievable. Concierge is rude and useless. Main phone # is always answered by voicemail. Spa is in the parking garage. Rarely a bellman/doorman or ski valet on duty. I've written letters to owner, no response. Also notified AAA and Leading Hotels of this abomination they call luxury/4 diamond. The GM should be fired!
- Official Description (provided by the hotel):
- All suite ski, golf and spa resort. Located at the base of Park City Mountain ski resort directly on the 18 kilometer Nordic ski course within the heart of Park City. Other amenities: Ruth's Chris Steak House for fine dining, ski rental, outdoor heated pool and hot tub, Room Service, complimentary Starbucks coffee service in the lobby daily. AAA Four Diamond rating. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Park City, Autograph Collection Utah