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“Mostly good, but a few flaws”

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Sunrise Lodge by Hilton Grand Vacations
Ranked #4 of 60 Hotels in Park City
Certificate of Excellence
Westchester, NY
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Mostly good, but a few flaws”
Reviewed 3 March 2014 via mobile

Here's what we liked:
Huge living room and kitchen with great full size appliances
Hot tub and pool were convenient and well kept
Staff is very friendly
High quality linens, towels and amenities
Well stocked kitchen, but no place to buy food.

What we didn't like:
Mandatory valet parking for $15 per day. There is so much room around this hotel, just build a parking lot please!
Bedroom is small and dark, if you don't have an attached living room, beware.
Wifi is terrible, spotty at best, even in the lobby.
Concierge was useless. Could not give any advice on snowshoe locations, restaurants in Park City, they only promote Canyons eateries.

Stayed March 2014, travelled with family
Helpful?
2 Thank Amy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Sunrise Lodge by Hilton Grand Vacations, responded to this review, 6 March 2014
Thanks for your review. We appreciate the feedback, both what you liked and did not like. I’m sorry our service and facilities let you down and that we could not make your vacation a special one. Again, thank you for taking the time to share your experiences with us.

J. Rafe Sykes
General Manager
Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
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English first
Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 March 2014

My wife and I stayed there for 5 nights, and I am a Hilton Diamond member, so I know what to expect. Usually, Hiltons are top notch... This place was a furnace! It was in the 30s outside and we kept the air on the whole time. Yes, many rooms have fireplaces, but even the hallways and lobby was HEAT! Another thing, the girl at the concierge desk was pathetic....not any customer service initiated by her, and the rest just did what they had to do... I let them know we were there for our anniversary, and nothing --not a card, a greeting or anything. No genuine interest to help. The property is really nice though. Maybe plan on staying in Park City would be a better bet or even Deer Valley. I've been to both, and will choose to go back there next time. It's less than 5 miles away. One positive note - the Canyons ski resort personnel is really good.

Room Tip: You really have to pay the bucks or choose to go to a Vacation's presentation for a discount. Go...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveling W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Sunrise Lodge by Hilton Grand Vacations, responded to this review, 6 March 2014
Thanks for your review. I’m sorry you found the temperature so warm during your stay and that the concierge could not provide better service. Clearly we did not put on our best during your stay and make your anniversary with us special. I appreciate the feedback and would be happy to discuss in more detail if you so desire. Please feel free to contact me anytime.

J. Rafe Sykes
General Manager
Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 March 2014

The lodge is located in the Canyons which is about 10-15 minutes from Park City Resort and Deer Valley. Would recommend renting a car instead of relying on the shuttle. Hotel is not a ski-in and out, you can access a lift which is about 100 feet away but that is only to take you up to ski to another area.

We were given a studio room with 2 queens even though I had requested a King. We ended up settling for an ADA King Room. Bathroom and Room was clean, but nothing special.

Concierge, Front Desk and Bell services were all very good. Downside to this resort is no spa, no restaurant and proximity to other resorts.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cassidy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Sunrise Lodge by Hilton Grand Vacations, responded to this review, 6 March 2014
Thank you for the review and I’m sorry your experience with us was not a special one. Please know that we do all we can to accommodate requests, but that we can’t always fulfill every one. Thank you again for the feedback.

J. Rafe Sykes
General Manager
Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, AL
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 March 2014

Good location to everything in resort village, lifts, etc. Comfortable accommodations with nice amenities. Would definitely go back. Staff was very friendly and helpful - front desk, concierge, valet, and ski valet all were great.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank yankeefu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, United States
1 review
Reviewed 2 March 2014

The Sunrise Lodge in Park City was FANTASTIC!!!! My room had a fireplace and sliding door out to a private balcony. The room was extremely clean and comfortable. The bed, comforter, pillows and sheets were also wonderful! The huge fireplace and free cocoa and coffee in the lobby were a real treat. This hotel has no restaurant, but the Hyatt breakfast buffet and several great restaurants are within very short walking distance. The Canyon gondolas are also within walking distance, so we walked from the hotel in our slalom boots (carrying our skis) without any problems. I recommend this hotel to the strongest to everyone out there and will definitely go back! :o)

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Laila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
249 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 1 March 2014

Very good location for people who are going to ski at canyons as lift directly comes by the hotel.

however not the right hotel for people looking for luxury vacation in Park city.

There is no complimentary shuttle to park city from this hotel.

no breakfast is being served. you have to walk the hill up to go to hyatt for breakfast, no room service. yet no kitchen in the room if you are booked at the studio.

room is very very small for studio rooms. don't even feel like skiing lodge which is going from $350 a night.

however, stuff are very very friendly and accommodating.
we are looking for something more than family vacation that wants to save money on food etc so it is definitely not the place for you if you are looking to dine at the hotel.

every morning we were hungry but we had to walk up the hill and get breakfast in cold....

btw no restaurant will deliver here so forget about delivery options too.

Room Tip: choose rooms other than studio. studio is too small!!!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rurina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Sunrise Lodge by Hilton Grand Vacations, responded to this review, 6 March 2014
Thank you for your review. I’m sorry that our facility lacked the amenities (restaurant) you were looking for in your stay. We do have a complimentary shuttle and restaurant delivery available, so I apologize that that information was not communicated better. We appreciate your feedback and will use it to improve our service.

J. Rafe Sykes
General Manager
Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Land O Lakes, United States
1 review
Reviewed 1 March 2014

Great property. Superb location! But VERY dry air inside sleeping rooms - to the point of discomfort and cant sleep thru the night! Loved the kitchenette area & fireplace & newness of this whole facility - but that made the whole experience very uncomfortable! Didnt matter wether we used ac or heat or turned it all off - kept on having to get up for water mulitple times in a night to survive!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunrise Lodge by Hilton Grand Vacations

Property: Sunrise Lodge by Hilton Grand Vacations
Address: 2307 W High Mountain Rd, Park City, UT 84098-6698 (Formerly Sunrise Lodge, a Hilton Grand Vacations Club)
Region: United States > Utah > Wasatch Range > Park City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Park City
#9 Family Hotel in Park City
#12 Romantic Hotel in Park City
#20 Business Hotel in Park City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sunrise Lodge by Hilton Grand Vacations 3*
Number of rooms: 154
Official Description (provided by the hotel):
Enjoy an unforgettable vacation at Sunrise Lodge by Hilton Grand Vacations. Nestled in the mountainside village of the Canyons Resort, the resort offers a year-round destination for skiing, hiking, exploring and relaxation. Surrounded by the Wasatch Mountain range next to the Sunrise Lift, we are just minutes from Park City Mountain Resort and Deer Valley Resort. Rooms range from studios with sofa sleepers up to four bedroom suites with all the comforts of home. ... more   less 
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Also Known As:
Sunrise Lodge By Hilton Grand Vacations Park City, Utah

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