Let me start by saying that the condo that we stayed in was beautiful and certainly exceeded our expectations. However, our stay was not without problems. The first few problems are minimal - twin beds rather than the queen we requested; fresh towels on 2 of 4 days when we were told we'd have 'cleaning service' every day, etc. All things that can easily be overlooked.
The one that cannot; however, is the way that ResortQuests managment handled themselves when I informed them that my digital camera went missing from the condo on one of the days that the cleaning staff had been in.
I was told by an employee that the Operations Manager would contact me. Two days later, I had not heard from her, and left a few messages. She did not return my calls; however, eventually I was lucky enough to catch her in the office to explain the situation. She seemed genuinely concerned, and told me she'd look into the situation and get back to me within 1-2 days. When I hadn't heard from her in 3 days, I called and left her a message asking that she return my call. Another 3 days passed without a word from ResortQuest, so I left another message for the OM. She finally called me back (a week after our initial conversation), only to tell me that she spoke to the cleaner, who 'didn't see' the camera, and that our rental agreement releases ResortQuest from liability regarding lost or stolen items. At no point did she apologize for my loss (both financial and emotional - photos are irreplacable!) or for neglecting to return my phone calls for an entire week. This negligence has ensured that I will never use ResortQuest's services again, and I warn those of you considering staying at the Cove to safeguard your belongings.
- Official Description (provided by the hotel):
- Wyndham Vacation Rentals is proud to present The Cove at Park Meadows, which are exquisitely designed and decorated town homes located just two miles from Park City Mountain Resort. Most town homes feature commanding views of both Park City Mountain Resort and Deer Valley Resort, custom upgrades and decorating plans, natural stone, cedar and log, with hand rendered slate and ceramic tile. The clubhouse offers guests a pool in summer, tennis courts, and a year-round outdoor hot tub, although most units offer private hot tubs as well. ... more less
- Also Known As:
- The Cove At Park Meadows Park City, Utah