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Main & SKY
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Reviews (379)
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All reviewsmain streethot tubbedroom sky suitebedroom residencethe hotel managerthe location is perfecthotel experiencewonderful hoteldeer valleyski townturn down serviceshuttle servicegreat roomcoffee makeroff seasonend of the dayski trip
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Reviewed 19 March 2014

Great staff, great location. Desk staff friendly, valets wonderful, cleaning staff respectful and competent. Beautiful view of the mountain and town from our balcony. Nice to take a soak in the hot tub and watch the foot traffic on Main St.

  • Stayed: March 2014, travelled with friends
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Thank Vicki R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

While this is a decent overall hotel in terms of aesthetics, room comfort and friendliness of staff - it is a one star service experience during Sundance. The rates are more than doubled but most of the hotel amenities are not available or dramatically limited to hotel guests. We were restricted from the bar, hotel, rooftop restaurant just to name a few limitations. As a guest, this was shocking. Most of the restaurant staff claimed to be "first day on the job" so it was clear that Sky Lodge had to import talent to handle the peak period. They are too occupied with renting out their space to the film industry to care about their guests. Do not stay here if you hope to be treated in accordance with the sky high room rate.

  • Stayed: January 2014, travelled as a couple
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5  Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Main & SKY, responded to this reviewResponded 28 January 2014

Thank you for taking the time to review our hotel. Our team appreciates your kind words about their performance.

I do apologize that your experience was far below your expectations and that we were restricted on availability of our various venues. As you can imagine, we did learn a lot over the Sundance Film Festival and we are already making changes to our operations for next year’s event. Again, thank you for your review - it is very helpful to us.

Jim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

We stayed in a 2 bedroom, 2 bath sky suite for 3 nights prior to The Sundance Film Festival. The staff, we were told, was relatively new as the property has undergone recent changes in management. You would not have known it--everyone went above and beyond; very keyed into customer service! Whoever is training them is doing a great job! Our suite was very clean and the bedrooms and bathrooms were huge. The sitting area was a little cozy but there was so much to do and see we were not there much. Our balcony had a 2 person hot tub that was delightful! Some of the amenities were not available because of preparations for the Sundance Film Festival and were beyond the control of the management. Still, Todd--the manager, went above and beyond to ensure our stay was wonderful! Would definitely recommend.

Room Tip: would recommend upper level rooms in the front of the property for the best views of the town
  • Stayed: January 2014, travelled with family
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Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Main & SKY, responded to this reviewResponded 28 January 2014

Thank you for taking the time to review our hotel. Our team appreciates your kind words about their performance. I have informed Todd about your specific comments about his performance and he is beaming!

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Reviewed 2 January 2014

I love the Sky Lodge and am only writing certain negatives so that it improves. Most importantly, the rooms are utterly fabulous and the staff is superb. In particular, the shuttle drivers and valets could not be better. We skied at all three resorts and as soon as we called, a driver was on his way to bring us back. The restaurant has a great breakfast, although we usually cooked in our room. The kitchen in the 3BR's is excellent. Location is the best in Park City. My only gripe is room cleaning scheduling. If you ski all day and are out of the room from 8.30 to almost 5, you expect to come back to a clean room. Of course, you want to nap, shower, hot tub hang out by the fire place. I had two rooms and only once out of four times was a room clean when we came back. When I asked about it, the manager said he agreed with me but the hotel was full and they did not have enough staff. This should be an easy fix.

Stayed: December 2013, travelled with family
6  Thank Tuscany7a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Main & SKY, responded to this reviewResponded 19 January 2014

Thank you for taking the time to review our hotel. Our team appreciates your kind words about their performance. I do apologize about the tardiness of our housekeeping staff and it is an issue we are addressing. And, your feedback is very helpful... We look forward to your next visit!

Jim Mikula
GM
The Sky Lodge

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Reviewed 1 January 2014

We returned today from 5 nights at the Sky Lodge. We had a three bedroom suite which was clean, nice and comfortable. The location can't be beat. Short walk to ski lift and right in the middle of restaurants and shops. We opted to not rent a car and did not need one. They will take you where you want to go and will pick you up on return. The front desk was great for us. They handled our ski return, airline boarding passes and anything else we asked for. We only had room service once but it was prompt and good. The maid crew was good. For some reason did not come New Years Eve day but we were leaving the next morning so did not call on it. The Tavern bar downstairs was good. The Sky Bar is no longer open. We did not try their restaurant Table One and it never seemed busy. I find this odd because all restaurants on main we're packed. We simply wanted to get out for meals. We first came here in the summer and were pleased then also. In other reviews people praised manager Michael, he was there in the summer and was great as advertised. He must have moved on but again we dealt withe front desk and manager and they were all great.

Stayed: December 2013, travelled with family
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Main & SKY, responded to this reviewResponded 19 January 2014

Thank you for taking the time to review our hotel. I recently started here as GM of The Sky Lodge and we are assembling a new team. Your feedback is very helpful to us on our path of constant improvement. That being said, I do apologize for the lack of service you experienced at our hotel. If your travels bring you back to Park City I hope you will give us a chance to earn your trust in our ability to provide a stellar service experience. To this end, please contact me directly so that I can personally handle your reservations.

Kind regards,
Jim Mikula
GM
The Sky Lodge
JMikula@theskylodge.com

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