The hotel is fine, rooms are 4 star, nice views and hot tubs, but average bathrooms. The housekeeping and spa staff are great, but the rest of the staff has a lot of room for improvement. I called several times to request a second floor room, there are only two floors, but unfortunately I could not get a second floor room. Also, I received numerous billing errors, including several duplicate charges. I was repeatedly told by various staff who answered the phone that only a manager could fix the errors, however it took nearly a dozen calls to get through to the front desk manager. I never received a return call. When I did speak with her, there was no apology for the errors or for the lack of response, and guess what, the billing errors were still never corrected. I emailed her and again received no response and eventually had to resolve them through my credit card. Also, the hotel added tips on our bill, but did not inform us of this policy up front, so we ended up double tipping everyone. I haven't stayed there, but have heard St Regis is much better. There is another 5 star on the mountain as well. Stein Ericksen is definitely overrated.
- Official Description (provided by the hotel):
- Stein Eriksen Lodge is Utah's only Forbes Five Star Hotel and the World's Best Ski Hotel. Located centrally at Mid-Mountain Deer Valley and offers direct ski-in and ski-out access. We are a short shuttle ride to Historic Main Street, Park City. We are North America's premiere mountain destination. ... more less
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- Also Known As:
- Stein Eriksen Hotel Park City
- Stein Eriksen Park City
- Stein Ericksen Lodge
- Stein Eriksen Lodge Deer Valley Park City, Utah