Beautiful views and great location but they need to do some work to improve.
1. Rooms are outdated. Having carpe in the bathroom area around the sinks etc is just not acceptable. Also water pressure in shower was terrible.
2. Need to better train your events/function staff. When I got a drink the put my glass directly into the ice to scoop up the ice. Anyone who has had basic bar training knows this is unacceptable as you could put glass into the ice and not know it. Also the servers had the fingers on the top of the glass when they gave it to me. Again, you should never touch the top 1 inch of the glass as that is where people's mouths go.
3. The staff was pretty young but well trained with a script, as long as you asked them something that was in their script/training they were great. When I needed some help with some things that were not standard they didn't know how to really help me. Management needs to train for the unexpected not just for standard things.
House keeping was outstanding, I travel 4 times a month and these guys at this hotel were the best. They even folded my dirty clothes. Pleas make sure you keep the housekeeping people around as they could be the reason I would return.
Again, just some updating to the rooms and better training and this hotel could be much better.
- Official Description (provided by the hotel):
- Stein Eriksen Lodge is Utah's only Forbes Five Star Hotel and the World's Best Ski Hotel. Located centrally at Mid-Mountain Deer Valley and offers direct ski-in and ski-out access. We are a short shuttle ride to Historic Main Street, Park City. We are North America's premiere mountain destination. ... more less
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- Also Known As:
- Stein Eriksen Hotel Park City
- Stein Eriksen Park City
- Stein Ericksen Lodge
- Stein Eriksen Lodge Deer Valley Park City, Utah