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“don't stay”
Review of Quality Inn

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Quality Inn
Ranked #1 of 2 Hotels in Payson
Reviewed 28 September 2013

the room was not clean. there
was dried soda on the ceiling and wall, the tub was dirty, the a/c smelled moldy, the sheets had stains, the mattress pad was stained, and the mattress had a huge body fluid stain. there was hair on the bathroom floor, and food in the fridge from the previous guest. there was no management available, and only one person to do breakfast and handle the front desk. I asked for the managers nu ber, and of course it was the hotel's number. they told me that he is only there on Thursdays. Never again!

Room Tip: stay in Provo, only 13 miles away
  • Stayed: September 2013, travelled as a couple
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2  Thank Ken Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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46 - 52 of 71 reviews

Reviewed 26 September 2013

Wow they really give you value for dollar.
Eighty bucks for a big room and friendly staff.
I was only here to visit a relative. They were really helpful.
They were all great. I wish icould name all the staff they. We're terrific

Room Tip: You will come back to this hotel
  • Stayed: September 2013, travelled solo
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Thank JackOntheroad V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

This Hotel is without a doubt the most dangerous, loud, crowded (rooms, parking lots f/other area residents sharing the pool and work crews) I have ever experienced! I have tried for over a month now to contact the management who seems to be constantly on vacation. Choice Hotels, the chain which it belongs too can't even get them or their management on the phone. The floor in our bathroom required shoes just to step in for a second because the floors were so very slick, the "filter" in the A/C, Heating, Fan unit was so old that when you turned the fan itself on you could smell the mold. If you used the A/C (it was over 100 degrees), it didn't regulate itself, so the temprature in the tiny room would vary 15 degrees in either direction all night. We had no maid service any day and constantly had to call the front desk to just get toilet paper and found that basically the hotel staff was one person at the front desk and two maids that came in for 4 hours a day max. When you called the front desk, it rang and rang and rang. My husband slipped in the shower and fell full length out landing on one shoulder and his head but no one would answer the front desk phone. When made aware of the situation, they didn't write up any form of an "incident report", offer to call 911 or help in any way. We were literally stuck there because of their neglegence! If you want to share the hotel pool with everyone in the neighborhood (who for a small fee could use the pool) that jumped in filthy with whatever clothes they had on and toddlers without any clothing and put up with occassional "poop" in the pool, please enjoy yourselves. The list of complaints is endless, but my 2 biggest questions are 1.) why won't the management return my calls and complaints all filed formally after 3+ weeks? and 2.) the most worrisome to me is that Choice Hotel's, the parent company, can't even contact them? They tried to get a three way call going and all the customer service supervisor got was a phone that just rang and rang. I am partial to Choice Hotels and in this current economic worldwind of hotels being bought up by other hotel chains and chains being purchased by chains I came to rely on two basic hotels for stays other than "elite" hotels where you go to enjoy the hotel and cost much, much more. They were Choice Hotel's and Holiday Inn business Inn's. I have traveled all over this country and Canada and Choice became my Choice because they were everywhere and I had never been disappointed. I found out that Choice Hotel's are all franchises. We weren't the first people that had complained, they had frequent major complaints that I found out later were all known to Choice Hotel's yet Choice Hotel keeps renewing their franchise contract! Why should a decent, large hotel chain put up with a hotel that has law suite after lawsuite and pulls their good name down? PLEASE, STAY NORTH OR SOUTH OF PAYSON, UT. You won't regret the extra drive if there even is an extra drive. The following night after we left that Quality Inn, we took a chance and stayed at a different one in Twin Falls,ID. It was exactly what I would have expected from the one in Payson, UT. Absolutely no offer of compensation was made or has been made.

Room Tip: I can't say that there are any "good" rooms. Just stay at another hotel! If you need...
  • Stayed: July 2013, travelled with family
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2  Thank Vicki1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013

I was in the area for a few reasons and could not get a room in Provo/orem area. (at a good hotel anyway) So we got this room, didn't pay alot so it was good for what we got. Nice pool, my son used it more then I did. Breakfast was better then some places I stayed.
As we were leaving we did see a BIG spider in the bathroom and when I was looking under the beds to make sure we didn't leave anything I found trash that was not ours, but I didn't feel like the room was dirty in anyway. Overall I would stay again if I could not get a room in Provo/Orem again.

  • Stayed: July 2013, travelled with family
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Thank happygolucky1971_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2013

This motel is a good bargain and is well maintained.
It has one of the best pool/spa/saunas you will find.
Waffles as well as biscuits and gravy for breakfast.
There is a Subway next door and a fine golf course 5 minutes away.

  • Stayed: June 2013, travelled as a couple
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1  Thank golfing72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2013

I stayed here and I wasn't expecting much because of some of the reviews. I was pleasantly surprised! It was a 3 star hotel with a nice breakfast, very clean room and very clean pool and pool area! I travel very often for work and this hotel exceeded my expectations! Thank you Quality Inn for restoring faith in your chain!

  • Stayed: June 2013
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Thank kathypope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2013

First i'll give you the bright points of this hotel. The beds were comfortable & the pool was nice. Ok that's the only 2 good points! Our shower wouldn't drain until I finally had to put a stir stick in the tub handle to hold it down. Next the Free breakfast was the most horrible, non edible meal I've ever seen! First the eggs, when we turned them over they were green, so we decided to go the safe route with waffles, they wouldn't come out of the waffle maker probably because they wanted the guests to use a water substance for cooking spray. We finally got a ripped apart waffle out of the maker & went to put butter on them & it was a strange color. After a few hours my Mother & I were really sick. We complained to the lady at the desk & she was completely nasty to us saying we couldn't get sick from their food because it takes longer then that for food poisoning! My Mother has been in food service for years & contacted a friend who is a diatition & she said it was totally possible for us to get sick that fast!! Finally I like to workout on a daily basis & when I went in to the fitness room I walked in & turned right back around & left!!! Come on UPDATE your fitness room, maybe a treadmill with a motor would help!!!

  • Stayed: April 2013, travelled with family
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3  Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 830 N Main St, Payson, UT 84651-3416
Phone Number:
Region: United States > Utah > Wasatch Range > Payson
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Payson
Price Range: £75 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Quality Hotel Payson
Comfort Inn Payson
Payson Comfort Inn

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