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“Perfect hotel for 1-3 nights” 4 of 5 bubbles
Review of Fairfield Inn Provo

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Fairfield Inn Provo
Ranked #6 of 20 Hotels in Provo
Rancho Palos Verdes, California
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Perfect hotel for 1-3 nights”
4 of 5 bubbles Reviewed 7 May 2012

Spent one night at this hotel. Was in town for a half marathon and I try to stay at Marriott's. This one was the most affordable and it met all my needs.

Plenty of parking at the hotel (and free). Easy check in/out. Small indoor pool and hot tub. The room was your typical Fairfield Inn room. Clean, flatscreen TV, shampoo/conditioner/lotion and soap.

The hotel is easy access off the freeway and across the street from the mall. It is about 1 mile south of the town center.

Since I was from out of town, I asked the person at the front desk for dining recommendations. They basically pointed to the places that I could see from the front door. As a suggestion to the hotel, type up a list of resturant's in the area (and downtown). This would be extremely helpful to your guests. I honestly do not know why more of these smaller hotel chains do not do this. It makes such sense and it could create potential business for some of the smaller (non-chain) eatting establishments.

  • Stayed May 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sjs033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Director of Sales at Fairfield Inn Provo, responded to this review, 9 May 2012
Dear Guest,

Thank you for taking time to write a review about our hotel!

Congratulations on participating in the half marathon!

We're glad that you enjoyed your stay with us and found our amenities to your satisfaction. I apologize that the front desk clerk was not able to give you adequate dining recommendations and we do actually have a list of dining options that we do give to our guests. We'll have to make sure that all of our personel are aware of it.

Thanks again for staying with us and we look forward to a return visit.

Sincerely,

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

169 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
california
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 28 April 2012

Rooms were dated, hotel was dated. Location was great (near the mall & great restaurants). Staff was friendly--breakfast was good. Needs an overhaul. Good if you get a good rate.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lauraswaft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Director of Sales at Fairfield Inn Provo, responded to this review, 9 May 2012
Dear Laura,

Thank you for taking time to write a review about or hotel. We are appreciative that you enjoyed our location that is close to the mall and great restaurants. We're also glad you enjoyed our friendly staff and breakfast.

We apologize if you feel the amenities are not up to the standards you expect. We do take great care in providing a very clean and well maintained property for our guests. Our general manager Ben is one of the most meticulous persons that I have met when it comes maintaining a hotel.

We recently upgraded our free internet service to a fiber optic network running at 10 mbps which makes us the fastest hotel internet in Utah Valley. And as you have mentioned we are located ideally close to restaurants, a movie theatre, shopping and other sites.

We provide a free deluxe continental breakfast that includes hot waffles, fruits, bagels, muffins, danishes, fruit cups, Jimmy Dean breakfast sandwiches, hard boiled eggs, yogurt, cold cereal, hot cereal, coffee, tea, hot chocolate and four varieties of juice.

We have new flat panel HD TVs in all our rooms along with alarm clocks with iPod docking stations, coffee makers and refrigerators and microwaves.

We also provide a free local shuttle service.

We would love to have you come again and stay with us!

Best regards,


Michael
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Somerset, Wisconsin
Level Contributor
392 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed 26 April 2012 via mobile

We were passing thru and needed a place to catch some Z's. Found this hotel thru trip advisor. It was very clean, good beds, great service. Mayb a little more money then I'd like but a well needed stop. Was easy to get back on I80 and the hotel offers continental breakfast.

  • Stayed April 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kruezers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Director of Sales at Fairfield Inn Provo, responded to this review, 16 May 2012
Dear Kruezer Family,

Thank you for taking time to write a review of our hotel! We are glad that you found the accommodations to your liking.

We work very hard to make sure our guests are satisfied with the service and amenities that we provide.

We look forward to your next stay when you come to Provo!

Sincerely,

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clinton, NJ
Level Contributor
117 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 26 April 2012

My husband and I stayed here for one night while visiting family. Our room was fine, your Fairfield type hotel room. Service was fine as well. It was nice being able to use the indoor pool and hot tub. The location of the pool and hot tub was odd to me. It is basically right off the main lobby. There is a sheer curtain up, but everyone walking by can see into the pool area.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Director of Sales at Fairfield Inn Provo, responded to this review, 16 May 2012
Dear Guest,

Thank you for taking the time to write a review of our hotel!

We are very happy that you emjoyed the room and the service that we provided during your stay.

We put a strong emphasis on giving outstanding service and providing excellent amenities for our guests.

We recently upgraded our free internet service to a fiber optic network running at 10 mbps which makes us the fastest hotel internet in Utah Valley. We are located ideally close to restaurants, a movie theatre, shopping and other retail establishments.

We also provide a free deluxe continental breakfast that includes hot waffles, fruits, bagels, muffins, danishes, fruit cups, Jimmy Dean breakfast sandwiches, hard boiled eggs, yogurt, cold cereal, hot cereal, coffee, tea, hot chocolate and four varieties of juice.

We have new flat panel HD TVs in all our rooms along with alarm clocks with iPod docking stations, coffee makers and refrigerators and microwaves.

We also provide a free local shuttle service.

Thanks again for your stay and we look forward to your next trip to Provo!

Best regards,

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
207 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

I stayed at the Fairfield Marriott Provo for business 4/19 - 4/21/12. I stayed in Room 105, which was close to the side entrance of the hotel.

The room had two double beds with a night stand in between the beds, with a table lamp, telephone, and digital alarm clock. There‘s a dresser with four shelves, flat screen TV, coffee maker, ice bucket, microwave, mini refrigerator, desk with a lamp, side chair next to a floor lamp. There’s two bottles of water; if consumed, you will be billed $2.50 per bottle of water.

The beds are comfortable with four great pillows on each bed. I would have preferred thicker comforters, but the blankets kept me warm enough.

In the sink area, there’s a blow dryer, tissue, and plastic cups. Toiletries include a body soap, facial soap, Pantene shampoo, Pantene conditioner, and Vaseline total moisture lotion.

On the other side of the sink area is an open closet with 7 wooden hangers, iron & ironing board, top shelf, and a luggage valet.

In the rooms, there’s free high speed internet access. Safety deposit boxes are available at the front desk.

In the lobby, there’s coffee, tea, water, hot chocolate, and lemonade available 24 hours a day.

They offer a complimentary hot continental breakfast that includes hot waffles, hot and cold cereal, bagels, danishes, assorted breakfast breads, muffins, coffee, assorted juices, bananas, hot cocoa, fruit yogurts, Jimmy Dean breakfast sandwiches, and other seasonal whole fruits. Monday - Friday 6 - 9am. Weekends 7 - 10am.

They have an indoor pool and hot tub open 7am - 11pm.

Overall, the rooms are clean and comfortable. With the benefits of the free wi-fi and breakfast, I would stay here again.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JennShio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Director of Sales at Fairfield Inn Provo, responded to this review, 16 May 2012
Dear Jenn,

Wow, what a thorough review! Thank you for taking the time to write about our hotel!

We are very glad that you enjoyed your stay with us and that you shared your experience with others.

We looked forward to your next trip to Provo and the opportunity to provide outstanding service and accommodations.

Best regards,

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rexburg, Idaho
1 review
5 of 5 bubbles Reviewed 26 March 2012

Fairfield, thanks for the exceptional service. Everything was exactly as I expected. Your receptionist, Katie, was wonderful!!! She was kind, and helpful. Most importantly she was willing to go out of her way to make me and my business associates comfortable. If she is representative of all your staff, you have a great property. All the accommodations were in great shape and our stay was exceptional.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Director of Sales at Fairfield Inn Provo, responded to this review, 28 March 2012
Dear Guest,

Thank you for taking time to write a review of our hotel! We're glad that everything was to your and your business associates satisfaction!

Katie really does do a wonderful job as the front desk manager. And as you mentioned she is always willing to go out of her way to make our guests feel comfortable and at home.

We look forward to being able to provide you and your business associates outstanding service on your next visit to Provo.

Thanks again!

Best regards,

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 3 March 2012

My wife and son stayed one night at this hotel and everyone was very friendly. We were taking our son to the MTC the next day and everyone knew exactly what we were there for. All the staff was very friendly and made us feel at home. The hotel is close to the Provo MTC.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hobbsnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael R, Director of Sales at Fairfield Inn Provo, responded to this review, 5 March 2012
Dear Guest,

Thank you for taking time to write a review of our hotel!

We are glad that you enjoyed your stay during a very special time for your family. It was very exciting to see your son as he begins a new phase of his life!

We hope that you will stay with us again during your next visit to Provo.

Best regards,

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn Provo

Property: Fairfield Inn Provo
Address: 1515 S University Ave, Provo, UT 84601-5962
Region: United States > Utah > Wasatch Range > Provo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Provo
#6 Business Hotel in Provo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fairfield Inn Provo 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Located off I-15 for easy access, we are ideal for weddings and family reunions, business groups & athletic teams. Only 5 minutes away from Brigham Young University and Utah Valley University. Seven Peaks year round ice arena and summer water park are only 2 miles away. Want some outdoor fun? Sundance Resort is just a 13 mile drive up Provo Canyon. You'll also enjoy seeing Bridal Veil Falls and the Provo River. Who wants to shop? We're across the street from Provo Towne Centre Mall. We are only 5 miles away from most area athletic events and conferences. Complimentary WiFi high-speed Internet throughout the hotel. Always fresh and clean rooms, exceptionally comfortable beds. We offer daily a complimentary deluxe hot breakfast that includes: freshly brewed coffee, hot waffles, cereals, fresh fruit, and much more. At the Fairfield Inn in Provo, you're our #1 priority. We promise you'll be satisfied or we'll make it right. That's our commitment to you. Ask us about The Fairfield 100% Guarantee.™ ... more   less 
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Also Known As:
Fairfield Provo
Provo Fairfield Inn
Fairfield Inn Provo Utah

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