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“Great stay!”

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Best Western Richfield Inn
Ranked #7 of 13 Hotels in Richfield
Madison
2 reviews
“Great stay!”
Reviewed 4 July 2014

After a long day on the road this hotel was terrific for our family of 4 and our dog. Clean, comfortable, friendly, and close to a nice restaurant. Our children enjoyed the pool as well. Thank you for a great stay!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hh1008, Owner at Best Western Richfield Inn, responded to this review, 8 July 2014
Dear Valid Guest
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more
pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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344 reviews from our community

Traveller rating
    126
    62
    35
    39
    82
See reviews for
118
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24
46
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

Do NOT stay here. First room had terrible odor. Second room was not up to hotel standards. Sheets and pillow cases had not been changed. They had dark hairs and stains on them. One pillow had a blood stain and another pillow case had a live bug in it. Blankets and bed covers were dirty and stained. Manager and staff came to the room and changed sheets and pillow cases but refused to refund our money. Manager commented "I think your house is more cleaner than every body else." He stated that he did not care if we complained to Best Western. Also said he does not like Best Western. We won't be staying here again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hh1008, Owner at Best Western Richfield Inn, responded to this review, 8 July 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Richfield hotels

Casper, United States
2 reviews
Reviewed 1 July 2014

I would not stay here again. Front desk employees were rude, spoke a different language, held on to my driver's license even when I asked for it back. Indicated I was not to interrupt their conversation. When I went to breakfast the next morning, I found stale cereal, unappetizing breads and fruits.The room was ok but nothing special.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kirstey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hh1008, Owner at Best Western Richfield Inn, responded to this review, 8 July 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lahaina
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 June 2014

I would never recommend this hotel or stay here again. It is not up to standard I expect of Best Western. Room had a bad odor and was not as clean as I would. Sheets were too small for bed. Front desk clerk was not helpful and hard to understand. Did not advise of AAA rate until I advised him of lower rates shown on Best Western website. Stay away from this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank FredAlvarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hh1008, Owner at Best Western Richfield Inn, responded to this review, 8 July 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cozumel, Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2014

This was the worst stay in a motel I have ever experienced. The staff was rude, argumentative and unresponsive to maintenance and amenity malfunctions in the room. The A/C would not stay on, the tub would not drain, the tables were sticky and dirty, the sheets were the wrong size. It was a nightmare dealing with the manager

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathleen150809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hh1008, Owner at Best Western Richfield Inn, responded to this review, 8 July 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
denver, United States
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2014

The mattress pad and sheets were too small for the bed. They kept coming off and ended up in the middle of the bed. Not sure if the towels were dirty or just dingy and stained. The staff was nice enough and the room and hotels clean enough.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hh1008, Owner at Best Western Richfield Inn, responded to this review, 14 June 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona City, Arizona, Usa
Level 4 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 June 2014

room was fine, continental breakfast only - staff was helpful, however reservation clerk a 800 number did not convey our needs to the motel. We had a room that required us to haul our belongings up two flights of stairs - that is not acceptable for these old folks

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Del P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hh1008, Owner at Best Western Richfield Inn, responded to this review, 14 June 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Richfield Inn

Property: Best Western Richfield Inn
Address: 1275 N Main St, Richfield, UT 84701-1855
Phone Number:
Region: United States > Utah > Richfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 Hotels in Richfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Richfield Inn 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Richfield Best Western
Best Western Richfield Inn Utah

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