This hotel is first class. Our room was clean and comfortable. Internet access and television channel option were great. The staff was helpful and accommodating. We enjoyed our stay and would definitely stay her again.More
- Free Wifi
- Free Parking
This hotel is first class. Our room was clean and comfortable. Internet access and television channel option were great. The staff was helpful and accommodating. We enjoyed our stay and would definitely stay her again.MoreShow less
Thanks for the great review Nancy! It was great to have you here at our property during your visit to the area and we hope that you visit us once again. Safe travels this summer and the door is always open here at the Hilton Garden Inn.
Room was nice, hotel was nice, service was great, the only down side was noise which echoed from the hallway, doors slamming, people talking, kids running in hallway between hours of 11:00 PM and 3:00 AM.
I first must apologize about the kids running down the halls in the middle of the night. It would be great for them to understand and have respect for the rest of those in the hotel. If anybody ever has the issue at any hotel call down to the front desk and have the hotel handle these children. We will locate them and either have them quiet down or have them escorted out of the hotel. We want to make sure that you have a pleasant night sleep at our property as that is the main purpose you choose to stay at a hotel. Thanks again for all of the great comments of the hotel. Today we officially start our graveyard maintenance shift that will enable someone to assist in people "kids" being noisy in the hotel and only wished we had it previous to your stay.
The rooms were nice and clean. Internet connection is included in cost of room. The beds and pillows are fantastic. The pool was warm and clean. Overall experience was excellent. The only complaint is check in took several minutes, and no breakfast was included.
Thank you for taking the time to come to Tripadvisor and posting a review of the Hilton Garden Inn Hotel here in St. George. Glad to see that the overall experience you had was excellent from the pool to the beds. The Great American Grill restaurant in the hotel does charge $9.95 per person and is "made to order" and "all you can eat" breakfast which can't be beat. Thanks again for staying with us and we hope that your next southern Utah travels brings you back to the Hilton Garden Inn hotel.
They have great staff who truly provide you with amazing customer service. The beds are horrible! I am unable to rate the food on the in-room dining menu due to the fact that when I tried to order dinner for us they were out of quite a few items.
Thanks for the review Jackie, I have personally talked to the chefs in the kitchen to see what the mishap was with not having several of the items you tried to order during your stay. I can tell you that the issue has been resolved and next time you can fire away with your order. That would be like going to Subway and them telling you that they are out of bread. I apologize for the inconvenience that was for you and can assure you that it will not happen again. Once again we appreciate the review as it lets us know where we stand as a hotel and what items we can work on to improve ourselves. See you next time Jackie.
I think because the hotel is poorly insulated it cause multiple issues for us. You could hear EVERYTHING. The room was hot but the AC was FREEEEZING cold so it was hard to acclimate and the temp kept going up and down pretty dramatically. Every time someone walked past our room it was LOUD. You could hear everything. Not worth the money. Maybe 50 or more dollars cheaper but not for what we paid. The bed skirt was mustard yellow and was very dingy grey in areas
Thank you for your recent review of the Hilton Garden Inn here in St. George. It is unfortunate to hear that you had a hard time finding the perfect temperature in your room during your stay. However I am glad to see that the AC unit was functioning correctly with providing the room with cool air due to the warmer temperature outside. The hotel has been running a high occupancy the last several weeks with all walks of life and I do apologize if the walls seemed to be thin during the vast amount of people on property. I do hope that you had safe travels back to Idaho and that you were able to enjoy St. George with all that it has to offer.
Check-in took less than 5 minutes. Room was very clean but small. It was quiet even though it was a busy spring break weekend. We didn't notice "thin" walls. The hotel parking filled up fast and we had to park in a lot behind the hotel where a sign indicated "no overnight parking."
Pros: the room had a small fridge, microwave, and coffee maker. There was also a desk with a desk chair with a separate small table and chair. Location was very convenient to I-15.
Cons: We had two queen beds, which were horribly uncomfortable. We used the the manual adjustment dial to select from soft to firm and did not notice any change. Both mattresses were lumpy. Our remote did not work well and the buttons were sticky. There was a long delay in getting the cable channels to turn on even standing next to the TV. No breakfast but they offered complimentary coffee, tea, hot chocolate and a few oranges.
I used Hilton Honors points for our one night stay, otherwise the going rate for Saturday night was $120 + tax. We did not use the pool or eat in the restaurant on property. We ate across the street at Player's Grill. I would not stay there again for the price.
Thank you very much for the comments with regards to the clean hotel and great customer service. Our mission here at the property is to be the cleanest and friendliest hotel. Some people love the garden sleep system beds and others are indifferent with the system and available options. We have had our Engineer follow up on the T.V. system to check and see if there was something causing a delay going from channel to channel We hope that you enjoyed your visit to St. George and that we can provide you great customer service again down the road some day.