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“Needs better staff!”

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Red Lion Hotel & Conference Center St. George
Ranked #19 of 42 Hotels in St. George
Idaho Falls, Idaho
Level 6 Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Needs better staff!”
Reviewed 24 May 2014 via mobile

We stayed during spring break so the hotel was FULL. During our first nights stay we actually had another guest have access into our room. They booked someone into our room late in the evening. When we talked to the manager Shayne about this in the morning he just apologized for the inconvenience. I don't feel like an apology helps with the inconvenience of someone coming into your room at 11:30 PM. It was very scary for our girls and then they did not sleep well the rest if the trip.
During our stay we saw the most ridiculous behavior from the staff. While housekeeping cleans they take frequent smoke breaks. The hotel is a smoke free environment but staff sits on the stairs leading to guest rooms and smoke. I witnessed a guest walking up to his room and a staff member was out smoking on the steps and did not move for the guest, requiring the guest to step over the staff to get into his room. During our 3 day stay we had to walk past multiple staff smoking in common areas. Any time we would take problems to the front desk they really did not want to help us or care that staff was being unprofessional.

The room was filthy and the sheets were dingy and in need of new linens. Carpet had multiple stains and the bathroom needed to seriously be cleaned.

Because it was spring break no other rooms were available for 3 consecutive nights or we would have checked out.

We will never stay in this hotel again.

Stayed April 2014, travelled with family
Helpful?
3 Thank kjkmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGeorgeLEX, Manager at Red Lion Hotel & Conference Center St. George, responded to this review, 27 May 2014
Thank you for your feedback,

I would like to again apologize for all the challenges you encountered in your recent stay. Your comments are valid and should be addressed. Your saftey and security is out top concern. We have repremanded the employees responsible for the actions that led to another guest having access to your room. We have also review our security procedures to make sure this does not happen in the future. I have spoken with Maryann our head housekeeper about the maids smoking on the staircase at the hotel. We do still have a very small amount of rooms that are smoking. We try to keep it contained to one area. I would have loved to move you to a different room, had we known there were
challenges with the room.

Sincerely.

Shayne
Lexington
GSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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492 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
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English first
Salt Lake City, Utah
Level 5 Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 May 2014

This is an old facility in need of some TLC. The carpets in the halls and especially in the stairways were absolutely disgusting. The first evening I arrived the smell of chlorine from the pool was overwhelming and gave me a headache. Not having an elevator was challenging for me as I have some physical limitations. Wifi connection was unreliable. The room size was nice and I appreciated having a frig and microwave. Loved having 2 sinks in the bathroom area - made getting ready in the mornings a lot easier. Perhaps you can ask the morning housekeeping staff to not be so loud talking and calling to each other down the halls. Breakfast wasn't too impressive although it had more choices than some places offer. The quality of the food just wasn't that great - especially the eggs. Thanks for having so many pillows!

Room Tip: Don't get a room near housekeeping - it's too noisy.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adriana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGeorgeLEX, Manager at Red Lion Hotel & Conference Center St. George, responded to this review, 21 May 2014
Thank you for your comments,

I will speak to the staff about keeping there voices down. We are in the process of changing our internet provider, I apologize for the trouble. We will clean the carpets where needed. I appreciate you letting us know where improvement can be made.

Thanks

Shayne
Lexington
GSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these St. George hotels

Payson, Utah
Level 5 Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 17 May 2014

I was in town for a conference held here and stayed here as well. Overall it was a pretty average place to stay. The front desk staff were great. The breakfast was pretty good but not a ton of healthier options. It consisted of scrambled eggs, hash browns, pancakes, waffle, biscuits and gravy, orange slices and canned peaches along with an assortment of breads, bagels and juice/coffee. The rooms could use a little updating. Our room had a couple of places in the wall that it looked like some damaged had been done and it was just covered by wallpaper instead of being fixed. The grout in the tub had a couple of black spots which I hope was just discoloration and not mold. The beds were very comfortable and the room appeared clean. The conference rooms had similar damage that looked to not be completely repaired. Oh, and the conference rooms were either freezing cold or like a sauna, so that wasn't great. Had a nice pool and hot tub. The workout room consisted of two treadmills and a bike and smelled a little funky. I think it might be a little overpriced and if I had to pay for it out of my pocket, I would look elsewhere but its not a terrible place to stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dodg1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGeorgeLEX, Manager at Red Lion Hotel & Conference Center St. George, responded to this review, 21 May 2014
Thank your for your valuable comments
I appreciate your constructive feedback. I will pass on your comments to the ownership. We are trying to offer a comfortable place to stay at affordable prices.

Thanks again


Shayne
Lexington GSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flanders, New Jersey
Level 4 Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 May 2014

My son and I were traveling from New Jersey yo Santa Barbara and actually got caught in a white out in Utah. Driving was treacherous. Originally was going to stop a few miles back but missed exit due to the snow. Could not see sign or exit. We proceeded with extreme caution. We thought we would stop at 9pm but due to weather and the area being so desolate we pushed on. What a fantastic find we found at the holiday inn express we were greeted warmly, given our military discount and found our room. The decor was beautiful. Clean comfortable room. Breakfast in am very nice. Would have liked waffle maker but that is a personal preference. This place is a 10 out of 10 for sure!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delta, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

The rooms were decent and clean. The beds were very comfy. The staff were always polite, helpful and friendly. The complimentary breakfast was the best we have encountered for a hotel of this caliber and the shuttle service they provided was a special bonus. We used it often and it saved us tons in taxi fares. For what we paid, we thought we got great value for our dollar.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wonderhorse98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGeorgeLEX, Manager at Red Lion Hotel & Conference Center St. George, responded to this review, 8 May 2014
Thank you,

We appreciate your comments and will strive to earn your business


Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2014

Having made reservations 3 months ago and followed up with two phone calls, we expected to find two adjoining rooms for one night. Upon arrival we were told that was not a possibility, that the rooms were next to each other though. We also discovered that they had already charged the credit card for two nights, two rooms! The rooms were clean but in need of renovation. Neither had tissue, one phone did not work (it said 272 and was in room 265), the ice machine on our floor did not work (we were told to just go down to another floor), the hot and cold water were switched (made for an interesting first shower), the door to the room stuck, and when we got home, we found that they had once again double charged for a room! The manager was very laid back about the whole thing; he didn't seem overly concerned that we were not happy. The free breakfast is good, and the pool in the lobby is nice if you want to swim.

Room Tip: Rooms in the very back face the mountains and are away from the road noise.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nvpdub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGeorgeLEX, Manager at Red Lion Hotel & Conference Center St. George, responded to this review, 1 May 2014
Thank you for your comments

I appreciate you letting us know where improvement should be made. I have had the lock replaced on the door and have notified our owners that the Ice Machine is not working.


Sincerely,


Shayne
Lexington
GSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
incline village, nv
Level 5 Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 April 2014

Convenient location. Friendly front desk staff. Comfy bed ! nice Sony flat screen.That's the good. The bad is the room is really worn, rough towels (really old) , phone was broken so I couldn't even call the front desk to complain! Clean enough, OK for 1 night. Was rated 3 stars- not even close.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank eder01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGeorgeLEX, Manager at Red Lion Hotel & Conference Center St. George, responded to this review, 23 April 2014
Thank you for your comments

We appreciate you taking the time to let us know where we can improve. We will take care of the phone and the towels immediatley.

Thanks Again

Shayne Sabaitis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Lion Hotel & Conference Center St. George

Property: Red Lion Hotel & Conference Center St. George
Address: 850 Bluff Street, St. George, UT 84770 (Formerly Lexington Hotel & Conference Center)
Region: United States > Utah > St. George
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 42 Hotels in St. George
Price Range (Based on Average Rates): £
Hotel Class:3 star — Red Lion Hotel & Conference Center St. George 3*
Number of rooms: 164
Official Description (provided by the hotel):
Red Lion Hotel & Conference Center St. George is the ideal place for your stay in Utah's Dixie. Our St. George hotel has cozy rooms and suites that ensure you'll have a comfortable space to return to after a day of adventure. Our friendly, hard-working staff is always on hand to make sure your needs are met. Getting to our hotel in St. George, Utah is easy with our complimentary airport shuttle and free parking. Once you're here, our hotel's many features, like an indoor pool and whirlpool, let you unwind. If you're here for business travel, our outstanding conference center and meeting facilities will allow you to host a productive meeting. St. George, Utah sits at the convergence of the Great Basin, the Mojave Desert, and the Colorado Plateau. The area's majestic beauty makes it perfect for exploration. Embark on hiking, horseback riding, and caving adventures in the many surrounding national parks. Also, make sure to take in 18 holes at the area's stunning golf courses. Welcome to our hotel in St. George. We'll help you feel at home while you're away from home. ... more   less 
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Also Known As:
Lexington Hotel And Conference Center
Lexington Hotel St. George
Holiday Inn St George
St George Holiday Inn
Red Lion Hotel & Conference Center St. George Utah

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