This hotel has great potential. It is surrounded by other hotels that are alot pricier but right now, you are getting what you paid for. The rate is low which is nice if you aren't spending a whole lot of time at the hotel. We were in town for a week to see our new grandson so basically were just sleeping at the hotel. I think with a major customer service training session, it could make a big difference. The staff seems young and inexperienced and doesn't represent the hotel well with first impressions. Be it an employee talking loudly on the phone complaining about a guest (which it did sound like the guest was being unreasonable, still shouldn't happen) to friends dropping off ice cream cones to another front desk clerk. The guests seem to be second thoughts. Towels need major overhaul as very thin and torn to some degree.
We didn't get the housekeeping service and it wasn't the least bit of a problem to trade in the towels or get additional toilet paper. The shower was one of the best ones i've ever had heat and pressure wise, but they do need to get shower curtain liners as no matter how much we tried, it always seemed to look out the sides.
They could really use the option of buying bags of ice or provide ice machines as ice sitting in the trays gets stale and couldn't use.
The breakfast is more than adequate for a fast, quick meal but they really need to watch clearing it away early and making sure there is plenty of coffee throughout the breakfast time since the coffee is really the main feature.
Hotel has slight odors but that is due to people cooking i'm sure so nothing can be done about it and wasn't overly annoying, and didn't travel into our room.
Bed was adequate but not overly plush but again, feel you get what you pay for. If you aren't going to be lounging around the hotel, it's absolutely perfect. I think with a little more "polishing" it could be a great place to stay in this part of the area as there is alot around (bags of ice at Conoco at the corner) and has easy access to the highway.
I guess if it got alot better though, price would go up so this is good if you want to save some money. Beware of panhandlers which i guess has gotten a lot worse since we've lived there and my husband was trying to be a good samaritan and gave $1 to one on the corner and then inquired about his "hard luck" and heard a story about the government taking half his check for child support, etc... we did have a good laugh about though the rest of the week but wanted to warn.
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- Also Known As:
- Extended Stay America Sandy
- Extended Stay Sandy
- Extended Stay America - Salt Lake City - Sandy Utah