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“Horrible Staff”

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The Inn at Snowbird
Orem, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible Staff”
Reviewed 7 October 2011

The suite itself was nice as were the restaurants and activities. Barbara at the front desk was rude, unhelpful and had the worst attitude I have ever experienced. Wendy the housekeeper was also very rude. The manager Jack was not available and has never returned a call. I would never recommend this hotel and will never return

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 15phillipk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
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English first
pittsfield ma
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 January 2011

I don't now how anyone could have a bad time at snowbird! The mountain has incredible terrain, and challenging, but for all ability levels! The Inn was great! The room was way better than what we expected, modern, with a wood burning fire place and a real nice kitchen. The murphy bed was a little stiff, but then again, so were we after a full day skiing and snowboarding! Super cozy, 5 minutes to tram and lifts, great hot tub and heated pool, all other bars and restaurants within 7 minute walk. The staff here, and on the whole mountain, is extremely friendly and happy to be there. Our three days there exceeded our expectations, and we will definetly travel there again. The Inn has a special rate if you book with your Amex card, passes included. Can't beat it! Get out there already!

Stayed January 2011, travelled as a couple
Helpful?
1 Thank rondew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryant Pond
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 January 2011

Happiness is a HOT hot tub smack in a universe of snow, a comfortable bed - well appointed kitchen - double bathroom - breathtaking views, a two minute walk to fun restaurants in two adjoining lodges. Loved the 35 cent chicken wings at the Wildflower with Gayle as our server. Jack, our Hotel Manager, was knowlegable and helpful. Tip: Free ski storage at the Snowbird Center 3rd level for hotel guests. The Inn at Snowbird is compelling...topped only by the mountain itself.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank campsnowbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
1 review
Reviewed 18 January 2011

We were extremely pleased with our stay at the Inn. Can't beat the price which included lift tickets. The proximity to the mountain is great. Only a short walk to the Tram. Staff was very helpful with anything that we needed. Huge hot tub with heated pool. Don't worry about the Inn not having a restaurant there are plenty of choices within walking distance.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djoepate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Utah
Level 5 Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 October 2010

When checking in, we were told that the inn had an airflow problem. We were asked not to use the fireplace, which we did not. Someone, however, did use their fireplace and there was quite a burnt smell in our room. The smell woke us up at night and it wasn't pleasant. I hope the problem is repaired soon. We did enjoy the pool and hot tub, though. The staff was very friendly and helpful. We would have liked a room facing the ski trails, but our balcony faced the road, so the view wasn't as nice. Also, it would be great if the inn served a continental breakfast.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kabacho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2010

The staff was friendly enough. The parking/entry is a pain and I almost got hit twice. The room smelled like creosote, and after 2 days, so did all of my clothes. The place was fairly clean, but there were Nerds (those disgusting little candies) in the carpet. Seriously, how hard is it to miss pebble-sized, fluorescent green candy when you're vacuuming? The Murphy bed is not super comfortable and you have to move all the living room furniture to make enough room to open the stupid bed. The biggest issue is the fire hazard in the bathroom (see pics). People have obviously turned the heat lamp on and left the inner bathroom door open. Seems like a reasonable thing to do, since there is an outer door and leaving the inner one open helps with the steam. Well, it's reasonable until you consider that the top of the door ends up being right under the heat lamp. The lamp is hot. The door is flammable. Not good. I mentioned this to the front desk person and he claimed this was the first they had heard of it. I would think someone in housekeeping or maintenance would have notice that the bathroom door was charred. I noticed it as soon as I walked in.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10_ontheroadagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 April 2010

The hotel is unusual in that it consists of (I believe entirely privately owned) condo units, most of them in rather small studios called "efficiencies". And efficient they are - the single room feels spacious since you sleep in a Murphy bed that you fold away during daytime; that way, you have enough space for comfy furniture on which you can relax and enjoy the fireplace (ours was woodburning and wood was supplied). The building is from the 70s, but classy, updated, well designed and well maintained. There is a very responsive 24 hr reception, a nice lounge with coffee and daily free papers to take away. There is a small outdoor pool, steamroom and jacuzzi. The views from the windows/balcony are great.

The most important feature is obviously the great ski hill in 3 minutes walking distance (you can leave your ski there overnight, free of charge). I cannot stress enough that you should be an advanced or at least good intermediate skier feeling very comfortable on all blue/black-blue runs elsewhere. Most runs at snowbird are a half to a full degree more difficult than the runs with the same rating at the bigger Colorado resorts we usually visit (that is, for instance, a run that is rated blue at snowbird is black-blue or black elsewhere). If you count on easy blue and green runs ("big emma" for instance is rated green but easily blue given the slope, and with an ice cover as we encountered in spring, an absolute pain), your options are very limited, and you will be stressed by pretty narrow catwalks that you need to use for all runs from the peak. Since the trails are quite steep, they are relatively short and often interrupted by catwalks. That being said, the scenery and the snow are spectacular.

Stayed April 2010, travelled as a couple
Helpful?
Thank chadfeldheimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn at Snowbird

Property: The Inn at Snowbird
Address: Resort Entry #3, Highway 210, Little Cottonwood Canyon, Snowbird, UT 84092
Region: United States > Utah > Wasatch Range > Snowbird
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #2 of 2 Speciality Lodging in Snowbird
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — The Inn at Snowbird 2.5*
Number of rooms: 80
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Also Known As:
The Inn At Snowbird Hotel Snowbird
The Inn At Snowbird Utah

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